Hiring For Customer Service Associate

Arrivia India Pvt Ltd

cruise customer service representative (india)

who we are

welcome to arrivia. we specialize in making brands better through the power of travel. with

over 55 years of combined experience, we are a merger of three industry-leading brands -

ice, sor technology, and wmph vacations. our offices span both coasts of the us and

other global locations, embracing diversity and a passion for travel within our worldwide

team.

we are committed to building a customer-first culture, offering the best travel experiences

at every stage of our customers’ journey. our team creates extraordinary memories by

delivering innovative solutions and outstanding service. join our mission to help people

travel better and experience more. adventure awaits you at arrivia!

our core values

• stay curious: explore fresh challenges and embrace learning and improvement.

• keep it real: earn trust through open, honest, and clear communication.

• own it: seek ways to make an impact and take decisive action.

• win together: foster a culture of connection and inclusion, enabling everyone to

perform at their best.

position overview

as a cruise customer service representative, you will deliver exceptional service and

demonstrate sales acumen to upsell travel products. you will be the primary contact for

customer inquiries, reservations, issue resolution, and upselling, ensuring a seamless and

memorable experience for our clients in a multicultural environment.

key responsibilities

• professionally handle inbound and outbound customer interactions via phone and

email.

• welcome customers, identify their needs, provide precise information, and

recommend suitable products and upsell opportunities through consultative

techniques.

• manage reservations, including creation, modification, cancellation, and

troubleshooting for cruises, flights, hotels, and related travel services.

• assist customers with travel documentation, visa requirements, health protocols,

and special requests.

• resolve complaints and scheduling changes efficiently, coordinating with relevant

teams.

• maintain confidentiality and comply with company policies, indian labor laws, and

data protection standards.

• collaborate effectively with colleagues and utilize various company software

systems to ensure quality service.

• take accountability for personal monthly sales and service targets and contribute to

team goals.

skills & qualifications

• legally eligible to work in india.

• minimum high school diploma: bachelor’s degree preferred.

• 1–2 years of experience in customer service, travel, tourism, or hospitality, ideally

servicing a us market.

• fluent english (verbal and written).

• ability to work flexible shifts aligned with us market hours, including evenings,

weekends, and holidays.

• proficiency in microsoft office and rapid learning of ticketing, booking, and crm

systems.

• strong organizational skills, attention to detail, multitasking, critical thinking, and

patience.

preferred qualifications

• cruise or travel industry experience.

• sales experience in a call center.

• multilingual abilities to support international guests.

competencies

• customer-centric, empathetic, and professional.

• sales-oriented with strong consultative upselling ability.

• capable of managing stress, prioritizing, and making decisions under pressure.

• adaptable, resilient, and a collaborative team player.

compensation & benefits

• maximum gross monthly salary of ₹32,000, based on experience.

• performance-based commissions and incentives.

• company-provided transport within specified boundaries.

• employee assistance program, referral program, enrichment & recognition

programs.

• exclusive employee travel discounts on cruises, hotels, tours, flights, and vehicle

rentals.

work environment

• office-based in india (no work-from-home option).

• full-time work aligned to us market shifts, including evenings, weekends, and

holidays.

• provided with company workstation, computer, headset, and licensed software.

• primarily sedentary role, with occasional standing or walking.

• individual contributor role with direct supervision and frequent task reviews

• Experience

  1 - 7 Years

• No. of Openings

  22

• Education

  12th Pass, B.Com

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  6th Flr, Unit 601, Interface 11, New Link Road, Malad West, Mumbai, Maharashtra, India, 400064