Customer Service Associate Graduate Experience Jobs in Navi Mumbai

Shifts/Weekly Offs:Rotational shifts [Night shifts] & rostered weekly offs [6 Days working]Location: AiroliResponsibilities:Respond promptly and professionally to incoming customer queries/concerns on chat, by telephone, or by email.Maintain an updated knowledge of the organization's products, services, and customer service policiesDocument customer interactions when necessary, compiling documents and forwarding information to interested partiesExplain simply and clearly in response to customer questions and check for customer understanding and acceptance.Participate in training opportunities provided by the organization.Establish and maintain good rapport with customers by using positive language and anticipating their needsRequired Skills/Abilities:Must have own laptop with genuine Windows 10, iCore 3 /iCore 5 with 4 GB Ram or above configuration.Must have a dedicated workspace at home to ensure no background noise for customer interactions [Calls/Chats etc]Must have Internet speed of minimum 50 MbpsGood Quality HeadsetPower backup in case there are frequent power failuresEducation and ExperienceHSC / Graduation With excellent communication skills [Written and Spoken]Typing Speed - 30 WPM Accuracy 95%+

Customer Service Executive CTC: 3 to 4 Lacs PAThe candidate should also have below basic skill-sets Communication Skillso Emails ,o Team meetings/face-to-faceo Online conferencing. Task Managemento Meetings Managemento Ability to Prioritize work/task Collecting and Analyzing Data / Risk management / Critical Thinking. Printing and packaging technical knowledge will be added advantage.

Responsibilities-Identifying, & generating new business and generating additional business from existing customer.Candidate should have good convincing skills.Establish and maintain relationship with clients.Follow up on the databank.Enter and update customer information in the database.Ability to work cooperatively and effectively in both an individual and team environment with minimal supervision.Maintaining good customer relationships, excellent communicator and have superior people skills.Ability to handle multiple tasks simultaneously in an organized way.Take a feedback from customer after taking company services.Well-organized and responsible with work.Skills Required-Strong communication skills in all forms including written, oral, email and telephone.Maintaining database with updated status and reports & understand the customer needs.Have positive attitude, enjoy taking calls & zeal for sales.Basic computer knowledge. (MS. Office- Word, Excel & PowerPoint).Effective listening skills to gauge customers requirement.Fluency in speaking with clients.Good command over language ( English)

Responsibilities of candidates include: Doing cold calling Identifying sales opportunities Closing business deals Negotiating Following up with customers Meeting , Visiting

Responsibilities Call existing and potential customers to sell the company's products and services Accurately record details of customer's purchase orders Process customer purchases Generate leads for the outside sales team to pursue Manage customer accounts by ensuring that existing customers remain satisfied with company's products and services Develop and sustain solid relationships with customers to encourage repeat businessRequirements Ability to read and follow scripts Strong negotiation and consultative sales skills Excellent organizational and problem-solving skills Effective communication skills Strong customer service skills

Candidates having minimum experience of 1 years in real estate with good communication skillsWe are looking for 4-5 confident, self-motivated, accountable individuals, preferable living around Panvel area, wanting to make a mark in the residential real estate market. The role is to become part of a dynamic sales team and drive business through all-round sales verticals. Only apply if you have prior 2 year experience in the Real Estate industry. Detailed Job Description:- Handling Telesales Inbound & Outbound calls, Call prospective clients, and explain the products. Making follow-up calls and fixing appointments for the site visits. Handling customer queries related to our real estate projects. Should give the detail information about the projects to the clients over the telephone. Experience in Tele Marketing to call the customer Explain the project Features Follow-ups must be done in a timely & able to generate sales The person will be required to make a minimum number of phone calls every day. Calling new & existing clients (Lead Generation) Explain different advertising packages to clients Maintain Client database Maintain good client relationRequirements:- Should be self-motivated & target oriented A minimum of 2-year experience is required Good Communication skills Willing to work on Sundays (Fixed weekday weekly off will be provided) Should be experienced and well-versed in the real estate market Preferably living around New Panvel area