Customer Service Associate

Drogheria Sellers Private Limited

Shifts/Weekly Offs:

Rotational shifts [Night shifts] & rostered weekly offs [6 Days working]

Location: Airoli

Responsibilities:

Respond promptly and professionally to incoming customer queries/concerns on chat, by telephone, or by email.

Maintain an updated knowledge of the organization's products, services, and customer service policies

Document customer interactions when necessary, compiling documents and forwarding information to interested parties

Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.

Participate in training opportunities provided by the organization.

Establish and maintain good rapport with customers by using positive language and anticipating their needs

Required Skills/Abilities:

Must have own laptop with genuine Windows 10, iCore 3 /iCore 5 with 4 GB Ram or above configuration.

Must have a dedicated workspace at home to ensure no background noise for customer interactions [Calls/Chats etc]

Must have Internet speed of minimum 50 Mbps

Good Quality Headset

Power backup in case there are frequent power failures

Education and Experience

HSC / Graduation With excellent communication skills [Written and Spoken]

Typing Speed - 30 WPM Accuracy 95%+

Experience : 1 - 5 Years

No. of Openings : 3

Education : Higher Secondary, Any Bachelor Degree, B.Com

Role : Customer Service Associate

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India