Customer Care Assistant 10th Pass Experience Jobs in Bangalore

Job Title: Customer Support Executive - Flipkart ProcessJob Category: BPO / Voice ProcessShift Timings: Rotational ShiftsEmployment Type: Full-TimeWork Type: Work from OfficeJob Description:We are hiring energetic and customer-focused professionals for the Flipkart Voice Process. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication.As a Customer Support Executive, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e-commerce brands - Flipkart.We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred.Key Responsibilities:Handle customer queries and complaints via calls professionally and promptlyMaintain service quality as per Flipkart standardsEnsure quick resolution and customer satisfaction in every interactionUpdate call records and maintain accurate documentationCoordinate with internal teams to ensure issue closureMeet performance targets including attendance, quality, and productivityEligibility Criteria:Minimum education: 12th pass (Higher Secondary) or aboveMinimum 1 year of experience in any field/domainStrong fluency in both English and Hindi (verbal communication)Must be willing to work in rotational shiftsImmediate joiners will be given prioritySalary & Benefits:CTC: 26,000/monthTake-Home Salary: 22,000/monthAttendance Bonus: 3,500/monthPerformance Incentives: Up to 80,000/month based on KPIsInterview Process :HR Screening RoundVersant Test (Level 5 qualification mandatory)Operations RoundClient Round (Final Selection)

We are looking for a Customer Service Associate in Bangalore, India, to join our team. The ideal candidate will have 1 to 3 years of experience in customer service and a minimum education level of 12th pass. This is a full-time role that requires working from the office.Key Responsibilities:- **Assisting Customers**: You will handle customer inquiries through various channels like phone, email, and chat, ensuring timely and accurate responses to their questions and concerns.- **Problem Solving**: You will work to resolve customer issues effectively, using your critical thinking skills to provide solutions and ensure customer satisfaction.- **Product Knowledge**: You will need to learn about our products and services. This knowledge will help you assist customers better and provide them with relevant information.- **Documentation**: You will be responsible for maintaining a record of customer interactions and transactions, ensuring that all information is accurate and up-to-date.- **Team Collaboration**: You will work closely with other team members to share insights and improve service quality, contributing to a positive team environment.Required Skills and Expectations:Candidates should have strong communication skills and the ability to listen actively. A good understanding of customer service principles is important. You should be patient, friendly, and able to work under pressure. Proficiency in using computers and basic software applications is essential. A willingness to learn and adapt is highly valued.Contact person : Call/WhatsAppAzeem 7829443372

Job Title Customer Service Associate (CSA) VoiceLocation BengaluruWorkspace WFODepartment OperationsChannel VoiceLanguage English (additional languages may be required)Hours of Operation 24/7Overview of PositionThe role of the Customer Service Associate (CSA) - Voice, will be responsiblefor: Having daily interactions with the customer to handle issues fromend to end via call Going the extra mile to engage customers in solving issues andensuring satisfaction Quickly and effectively building rapport with customers whilediagnosing and resolving ssues Providing white glove service and having the ability to provide anoverall excellent customer experience Managing customer expectations regarding estimated responsetimesRemote Requirements Maintain a secure, high speed internet connection Ability to plug in ethernet cable into a modem Have a dedicated workspace in their homes or remote locations toprovide services to the Company Ability to come into the campus to pick up equipmentEssential Functions An obligation to deliver exceptional customer service Receive inbound calls to gather and verify required information and doutmost within their power to solve customer problems Have excellent judgment skills to be able to properly evaluate situationsand immediately by providing effective solutions Ability to learn new skills and quickly absorb and interpret newinformation, products, and features from the perspective of the customer Actively listen to the customer, and show empathy and patience Provide information to the client and place appropriate notes in system IntouchCX intouchcx.comindicating exactly what action was taken or needs to be taken Ensure policies and procedures are followed on all calls Maintain thorough knowledge of systems so that information can beresearched and proper information is given to customer Learn and retain a thorough working knowledge of all existing and newprocess and procedures Achieve assigned Key Performance Indicators e.g. Call Handle Time,Quality, CSAT & DSAT Attend Team Meetings/additional training sessions as scheduled Performs other duties as assignedCritical Skills Above average verbal and written communication skills - ability tospeak accurately, using proper grammar, and good enunciation Ability to show high emotional intelligence by remaining calm underpressure while solving the customers concerns Ability to listen attentively and to use information provided by clients totailor responses and actions to meet the clients specific needs Ability to learn new skills and quickly absorb and interpret newinformation, products, and features from the perspective of thecustomer Ability to work in a fast-paced, hectic, changing environment Ability to organize and follow-up multiple tasks/details with accuracyand timeliness Ability to operate a phone system and personal computer Ability to adhere to all organizational policies and procedures Ability to work a variety of shifts including days, afternoons, evenings,weekends and holidays Ability to perform basic mathematical functions Ability to effectively interact with employees at all levels of theorganization and work with a variety of people from diversebackgroundsEducational/WorkExperience andRequirements Must successfully pass a background check High school diploma or equivalent required Post secondary degree is a plus Must have at least six months customer service experience or equivalentPoint of contact :HR Samuel8147091053ruivah.samuel@intouchcx.com

Handle inbound and outbound customer interactions professionallyResolve customer queries and concerns effectivelyMaintain accurate records of customer interactionsEnsure high levels of customer satisfactionCoordinate with internal teams for issue resolution

Job Openings for 3 Customer Service Executive Jobs with minimum 1-3,Year Experience in Bangalore, having Educational qualification of : Higher Secondary, or any Degree with Good knowledge in Customer Relationship, Outbound Calling, Customer Service, Customer Care, Customer Handling, Customer Management, Cold Calling, Customer Support, Customer Communication, Call Center etc.

Interested Candidates Whatsapp your CVs @8975670034.US based International process experience Mandatory.We are seeking an experienced Senior Customer Care Executive to manage and support the US medical prescription process in our Health Tech company. The ideal candidate will have 4+ years of experience in healthcare customer service, with a strong understanding of patient centric city,prescription handling, and compliance requirements. In this role, you will be responsible for handling customer interactions through email, chat, and outbound calls, ensuring a smooth and professional communication experience. You will serve as a vital link between the company and it

Roles and Responsibilities1. Managing Inquiries: Handling incoming calls, emails, and chat inquiries from customers regarding internet services.2. Technical Support: Assisting customers with troubleshooting internet connectivity issues, modem/router setup, and other technical problems.3. Billing and Payments: Addressing billing inquiries, processing payments, and resolving any payment-related issues.4. Service Upgrades and Sales: Informing customers about service upgrades, new plans, and promotions, and assisting with plan changes.5. Complaint Resolution: Handling customer complaints, providing solutions, and ensuring customer satisfaction.6. Account Management: Managing customer accounts, updating information, and ensuring data accuracy.7. Feedback Collection: Gathering customer feedback to improve service quality and customer experience.8. Documentation: Maintaining records of customer interactions, transactions, and issues for future reference

We are looking for 10 Customer Support Executive Posts in Bengaluru with deep knowledge in Customer Relationship,outbound calling,customer care,customer service,customer support, Inbound and Required Educational Qualification is : Secondary School

Technical skills like ability to take accurate measurements for mosquito doors and windows along with fixing .Good customer care relations like explaining the product, providing customized solution based on the need .Includes lots of travel client meet and services. Any one with previous aluminum fabrication skills will be suitable for this position Interested candidates can be trained on the required skills

We are looking for 2 Customer Service Executive Posts in Frazer Town, with deep knowledge in Customer Relationship, Customer Care, Customer Support, Customer Service Operations, Customer Care Representative, Customer Associate, Customer Care Consultant, Sales Consultant and Required Educational Qualification is : Higher Secondary, Secondary School, Other Bachelor Degree

A pest control technician will be responsible to inspect premises for all kinds of pests and provide a tailored solution to the customer. He/She will then schedule an appointment and provide effective pest control service to the customer. He/She should be open to traveling long distances. This job will offer flexible time schedules and travel allowance. More information about the job will be discussed at an interview.

LaundroKart is a rapidly growing On-Demand Laundry and Dry-Cleaning service company, presently operating in 45+ locations in Bengaluru. We provide an affordable and convenient way of getting your laundry & dry-cleaning done right at your finger-tips. Join now and be a part of our growth story! A customer service executive should be able to interact with a customer and immediately get the context of their problem. CS Executive should have deep inclination towards learning the new product/service to build sound knowledge of the same, which will help them to suggest a solution to the customer right away. In the event, if the issues are beyond the immediate the scope of the executive, they should learn to escalate the problem to the right internal teams(s) and make sure to follow up the progress of the escalation and keep customer updated all the time. Key Responsibilities:Take ownership of the customers issues Troubleshoot problems and see them through to resolution Escalate unresolved issues to the appropriate internal teamsCollect prompt and accurate feedback from customersDocument knowledge in the form of solution articles for future use Master the CS ticketing tool, email and phone etiquetteWhat were looking for:Excellent communication skills both written and spoken preferably multi lingual (English, Kannada & Hindi) Competent computer knowledge along with MS excel & wordAbility to multitask Attention to details Ability to honor deadlines A proactive approach to support A terrific team playerMinimum relevant work experience: 2yrs+ Salary: 25k + performance-based incentives 6 working days (Monday to Saturday, Wednesday Week Off)

Inbound calling for customer service. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactivecommunication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits;follow up to ensure resolution. Keep records of customer interactions, process customer accounts. Follow communication procedures, guidelines and policies

Opening for customer service executiveQualification: PU/GraduationLanguages: English and Hindi (mandatory)Day shift with 9 hours login between 8AM and 10PMWorking 6 days with off on weekdayBasic knowledge of ms-office (word and Excel)Salary upto 30k

Inbound calling for customer service. Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactivecommunication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits;follow up to ensure resolution. Keep records of customer interactions, process customer accounts. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Inbound calling ,Outbound calling on data collected ,Daily follow-ups on older leads and work on new leads,eager to close sales deals, Must be energetic, well-spoken,the extra mile to engage customers.