o Experience: Min 6 months of LI experience is mandatory OR min 1 year of salesexperience in BFSLI ( i.e. non-LI)o Industry: BFSI onlyo Conveyance: should have a two-wheeler in Non-metro citieso Salary: Up to 3.5 LPAo Documents to be brought at the time of interview by the candidate so that HR can verify& release the provisional offero On-spot provisional offer will be given if CTC to be offered is within 3.5 lacs anddocuments in placeo Immediate joining will not be possible. Once offer letter is shared with candidate theyneed to accept and complete the onboarding and their ecodes will be generated 3 daysbefore their joining.ChannelHRSpocCH RegionBudget(FY 22-23)YTDBudget(Mar-23)CurrentHeadcountCurrentGapNONNPSSmithaJayanVikas TholiyaAhmedabad,Baroda, Surat44 42 36 6Naveen DubeyPune - Swargate 34 33 28 5RohidasSarkaleMumbai -Andheri30 29 18 11Arvind YadavMumbai -Andheri30 29 30 -1RavishkumarNakraMumbai - Thane 30 29 25 4
What We Are Looking for?o Strong communication, leadership, customer service, presentation, and negotiation skills.o Exceptional planning and organizing skills prioritizing, and multi-tasking skills.o Ability to work both independently and in a team setting; flexible, adaptable, and thrives in a fast-paced, changing environment.
Corporate Banking Good Communication SkillFresherBPO ExecutiveBanking RelationshipDigital BankingWalk in
Continuous engagement with the portfolio customers mapped as per the contact policy, with accurate & complete capture of interaction details.Call handling as per defined standards.Accurate resolution for customer queries.Promoting Digital Banking services for a superior customer service experience.Profiling of customers in order to aid right cross-servicing of Bank productsAccurate logging and resolution of complaints.Attrition control of customers.Regular interactions with the customers and pro-actively assessing customer needs.Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc.Ensure portfolio quality of relationship while racing considering eligibility.Monitor large amount movements and account closure from the deposit accounts.Ensure retention of customers Achievement of portfolio parametersMeet the defined objectives of the Portfolio managed by the respective VRM Sales Right cross-sell of products basis profiling and engagement.Penetration of products across groups.Sales across all product segments-TPP, Assets, Cards etc.Acquiring & grouping of all related IDs of the Primary ID.Use of triggers to track maturity of FDs, movement of CASA balances etc. and prevent outflow.Ensure Staff are trained on product knowledge and requisite certifications.Income to be generated at a customer level.Interaction QualityAchieve Quality benchmarks defined from time to time.Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.Audit and Service QualityEnsure all laid down system and process are followed as stipulated by Audit and Senior ManagementEnsure accurate and timely submission of financial transactions & requests.Adherence to set processes of updating customer interactions in CRM next. MIS ReportingEnsure timely submission of Customer base review / reports as requested
KEY RESPONSIBILITIES: Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance Handling Centralized welcome calling Process. Reduction in Discrepancy ratio. WIP Management - GO actionable TAT, issuance TAT. Vendor Bill Management Manage Dashboards & Governance for field ops Field operation & HO coordination for field operation fulfillment support. Lead Employee engagement initiatives for CAT-opsMEASURES OF SUCCESS: Paid to Applied Business 92% Ensure 100% welcoming calling on applied new business on time Minimize channel discrepancy ratio
Existing Experience 4 to 5 Years as Rm in Banking / Nbfc in Mumbai. Credit Appraisal Assessment & Writing Experience is Must descriptionrm to Originate Business Including Writing of Credit Notes coverage for Targeting Clients - Target Clients in Pan India Across all Regions & Sectors. target Market - all Clients that Has Turnover of More Than Inr 200 + Cr P.afinancing Products Includes Term Loan, Working Capital Limits, Equipment Loans, Agri Financing