BPO Team Leader Graduate Experience Jobs in Noida

Key Responsibilities:Team Management & Performance Monitoring:Oversee daily operations of the inbound team to ensure team members meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and issue resolution.Regularly monitor team productivity and performance, providing real-time feedback and assistance to agents as needed.Conduct one-on-one sessions with agents to review individual performance, address any concerns, and set clear goals for improvement.Implement strategies to optimize call center workflows and ensure consistent service quality.Attendance & Scheduling:Monitor and manage team attendance, ensuring adequate coverage at all times.Address attendance issues in a timely and professional manner.Coordinate shift schedules to ensure alignment with business needs while maintaining optimal team performance.Reporting & Analytics:Generate and review daily call reports, ensuring all metrics are captured accurately.Perform call analysis to identify trends, strengths, and areas for improvement.Use Excel (VLOOKUP, Pivot Tables, SUMIF, IF formulas, etc.) to analyze data and produce actionable insights that help improve team performance.Ensure 100% call tagging in CRM systems to maintain accurate customer interaction records.Training & Development:Provide ongoing training and refresher courses for underperforming agents, ensuring continuous improvement.Develop and execute personalized action plans to help agents meet performance expectations.Motivate and inspire team members to improve their skills, productivity, and customer service capabilities.

Job descriptionAssisting customer in sale of a range of financial product on phoneCandidate should able to explain the services and process offered by the companyShould have experience of BPO Team handling only in InsuranceRequired Candidate profileOnly Graduate RequiredMin.1 Year exp required in Financial ProductGood Communication & Convencing SkillOnly Insurance Team Leader RequiredInsurance sales exp. candidates preferredRole: Relationship ManagerIndustry Type: InsuranceDepartment: BFSI, Investments & TradingEmployment Type: Full Time, PermanentRole Category: Life Insurance/Health Insurance/Motor Insurance/General Insurance#insurance #insurancesalesjob #workfromhomejob #immediatejoining #urgenthiring #teamleader #teamleaderjob #workfromhome

Build contacts with potential clients/Banks to create new business opportunities. Keep prospective client database updated. Make cold calls for new business leads. Maintain knowledge of all product and service offerings of the company. Follow company guidelines and procedures for acquisition of customers, submission of tenders etc. Proactive & self-motivated, willing to take the lead and provide quality leadership to Sales team. Proactively maintain existing relationships and leverage relationships to develop future prospects. Identify new areas for business growth by researching industry and related events etc. Ensure speedy resolution of queries & grievances to maximize client satisfaction levels.