Voice Process Job Vacancies in Dindigul

Infinity Communications is a customer support and feedback collection company specializing in the transport sector. We have established collaborations with renowned travel agencies across Tamil Nadu, aiming to provide exceptional customer experiences and continuously enhance our services based on valuable feedback.Job Description:Are you a skilled communicator who thrives on understanding customer needs and feedback? We're seeking a Customer Feedback Tele-caller to join our team and play a pivotal role in collecting valuable insights from our customers. As a Customer Feedback Tele-caller, you'll be responsible for conducting surveys, ensuring customer satisfaction, and helping us make informed decisions based on their feedback.Work flow - 200 to 350 calls per day (Dependent)**Female candidates would be preferred . Freshers/ Experienced candidates can apply.Key Responsibilities:Initiate outbound calls to customers to collect feedback.Conduct surveys and questionnaires to gather insights on our products/services.Actively listen to customers' opinions and concerns.Document feedback accurately in excel sheet/google sheets.Collaborate with the customer support team to address any immediate concerns.Requirements:Proven experience in customer service or telemarketing.Basic communication skills, both verbal and written.Empathetic and patient approach when dealing with customers.Strong active listening skills to understand customer feedback.Detail-oriented with the ability to document feedback accurately.High school diploma or equivalent; higher education is a plus.PC or Laptop mandatory.Benefits:Competitive salary based on term of work.Performance based salary increments.Comprehensive training in feedback collection techniques.Supportive and collaborative work environment.Career development opportunities within the company.Additional such as flexible hours and remote work options.

Need to call the customers of Lead assignment and takl appointments for demo of SaaS. Needs to achieve the assigned sales targets Provide detailed demos to customers and clarify doubts based on business use cases. Engage, follow up and Sale subscriptions for SaaS Following Sales SOP Need to follow the SOP while onboarding customersSalary : 24000 - 36000Shift : Day shiftWeek off : Saturday and Sunday ( first 3 month Sunday only) Comfortable to work on calls & sales. Must have good communication and negotiation skills. Languages known : HINDI/ TAMIL/MALAYALAM/KANNADA and English mandatory.Contact :Pavasree - 7708746113 ( TAMIL / Hindi + English ) Abinaya - 7558138656 ( Kannada & Telugu + English )Jinu - 9095209155 ( Malayalam + English )

The hiring of Outbound sales call centre can be an excellent strategy for enabling the marketing team of a Business to work more efficiently.It involves work in computer & internet like email handling, chat support, messages etc.Good Communication skills in written as well as oral.Good typing skills(just for non-voice process).