Voice Process Fresher Jobs in Hathras

- Handle incoming and outgoing customer calls: The BPO Customer Support Executive will be responsible for answering incoming customer calls, as well as making outgoing calls to assist customers with their queries or concerns.- Provide timely and accurate information to customers: It is crucial for the BPO Customer Support Executive to provide customers with accurate and up-to-date information to ensure customer satisfaction and resolve any issues promptly.- Maintain customer records: The candidate must maintain detailed and accurate records of customer interactions, including complaints, comments, and feedback, to track trends and improve customer service processes.- Resolve customer complaints: The BPO Customer Support Executive should have the ability to handle irate customers professionally and resolve complaints in a calm and empathetic manner to ensure customer loyalty.- Follow communication scripts: The candidate should follow pre-established communication scripts when interacting with customers to ensure consistency and professionalism in customer interactions.Key Skills and Expectations:1. Excellent communication skills: The BPO Customer Support Executive should have strong verbal and written communication skills to effectively interact with customers.2. Problem-solving skills: The candidate must have the ability to quickly assess customer needs and resolve issues efficiently.3. Customer-oriented approach: It is essential for the candidate to have a customer-centric mindset and be dedicated to providing exceptional customer service.4. Ability to work independently: The candidate should be able to work effectively from home and manage their time efficiently to meet job requirements.5. 12th pass with basic computer knowledge: The candidate must have completed 12th grade and possess basic computer skills to navigate customer management systems and databases.

Looking For Associate Sales for the location of Delhi NCR, Aligarh, Iglas, Hathras, Kanpur, Mathura