Telecalling Executive Job Vacancies in Kottayam

*Tele calling* Documentation* Loan ProcessingIts completely inside office job. 9-6 is the working time. All Sundays will be off and 2nd and 3rd Saturday will be off and one paid and one sick leave on the same month. Malayalam language proficiency is must.

We are Authorized Business Associate of all Major Banks and Nbfc's in India.we are in the Industry for Past 25 Yearstelemarketing Executives Should Make Outbound Calls and Educate the Customer About Suitable Loans Products

Job Title: Customer Relation ExecutiveCompany: Melker FinanceLocation: [Kerala]Job Type: Full-TimeDepartment: Customer Relations / Sales SupportReports to: Customer Relations Manager / Branch ManagerAbout Melker Finance:Melker Finance is a dynamic financial services company committed to delivering transparent, fast, and accessible financial solutions. We specialize in personal loans, vehicle loans, and business financing, focused on building long-term trust with our customers through excellent service and ethical practices.Job Summary:As a Customer Relation Executive at Melker Finance, you will be the face of the company, responsible for engaging with customers, understanding their financial needs, and offering the most suitable financial products. You will ensure customer satisfaction, manage queries, and assist in building strong, lasting relationships with clients.Key Responsibilities:Greet and assist walk-in and telephone customers with professionalism and empathy.Understand customer needs and recommend suitable loan products or financial solutions.Provide clear information on loan terms, documentation, interest rates, repayment schedules, and eligibility.Follow up with existing clients for document collection, EMI reminders, and renewals.Resolve customer queries, complaints, or issues promptly and escalate complex cases to the appropriate department.Maintain accurate and up-to-date customer records in CRM and other internal systems.Assist in customer feedback collection and suggest improvements to enhance customer satisfaction.Coordinate with internal teams (sales, credit, collection, legal) for a smooth customer experience.Uphold confidentiality and comply with financial regulations and company policies.Qualifications:Bachelor's degree in Business Administration, Finance, or a related field (preferred).13 years of experience in customer service, financial services, or sales (freshers may also apply).Excellent communication and interpersonal skills.Basic knowledge of financial products and services.Proficiency in MS Office and CRM tools.Strong problem-solving skills and customer-oriented mindset.Ability to work under pressure and manage multiple tasks.What We Offer:Competitive salary and incentive structureOn-the-job training and professional developmentFriendly and supportive team cultureOpportunities for growth within the organizationPerformance-based rewards and recognition

Client Communication:You'll be responsible for communicating with clients via phone, email, or in-person, addressing their concerns, answering questions, and providing updates on their cases. Inquiry Handling:Professionally handle all incoming inquiries, ensuring prompt and accurate responses, and escalating complex issues to the appropriate team. Issue Resolution:Proactively identify and resolve client issues, aiming for efficient and effective solutions while maintaining a positive client experience. Customer Satisfaction:Strive to ensure client satisfaction by providing excellent service, addressing concerns, and exceeding expectations. Relationship Building:Build and maintain strong relationships with clients, fostering trust and loyalty through effective communication and service. Documentation and Records:Maintain accurate records of client interactions, including queries, issues, and resolutions, ensuring proper documentation for future reference. Sales Support:Assist the sales team by providing information about the company's services and processes, helping potential clients make informed decisions.

Communication SkillsBasic Computer SkillsSales Skills (for outbound telemarketing)Customer Service SkillsPrevious experience in telemarketing or customer serviceBilingual abilities (especially in regions with diverse populations).Ability to work in a target-driven environment.

India Weddings Matrimony is a matrimonial service provider with offices in Chennai, India, and the USA, offering personalized matchmaking solutions for individuals seeking meaningful, long-lasting relationships. With a focus on cultural understanding and individual preferences, we specialize in connecting people from diverse backgrounds, ensuring a thoughtful and professional approach to matchmaking. Our dedicated team combines traditional values with modern technology, delivering trusted, confidential, and efficient services to help clients find their perfect match, whether in India or abroad.

We have vacant of 5 tele-caller Jobs in Kochi/Cochin,Thrissur,Idukki,Kottayam,Kollam,Trivandrum/Thiruvananthapuram,Palakkad,Kozhikode/Calicut, for Freshers Educational Qualification : Other Bachelor Degree Skill BPO Call Center,Tele Marketing etc.

We are searching for an engaged telecaller to boost sales by reaching out to current and possible clients. To this end, the telecaller will be required to obtain lists of individuals' information, and to source data for additional members of the target audience. You should also jot down important notes during conversations to facilitate follow-ups by our staff.To be successful as a telecaller, you should be able to convince even the toughest of individuals to purchase our offerings.Job Responsibilities:Studying the details of each offering and remaining abreast of updates to these offerings.Obtaining and updating lists of individuals' contact details.Calling active and budding clients to encourage the purchase of Servic.Addressing clients' uncertainties, grievances, and suggestions on time.Noting important details of each conversation.Communicating verbal acceptances of offers to our sales team for closing.Recording all successful and unsuccessful attempts to close sales.Attending regular team meetings to clarify progress and performance-related expectations.Conducting each of your functions with the utmost respect, regardless of others' dispositions.Telecaller Requirements:Plus two in Science or Management Courses.Prior experience as a telecaller or similar.Freshers can also applyCompletion of a sales-related training program is preferredLanguages : Malayalam, EnglishComputer literate.Exposure to diverse viewpoints, cultural norms, and experiences.Superb verbal communication.Ability to switch your communication style on a whim.Superb interpersonal, research, and record-keeping skills.Capacity to receive critique without internalizing it.Prefared Location , Trivandrum, Kollam, Kottayam, Idukki, Eranakulam