Customer Outreach:Make outbound calls to potential customers or clients, or handle inbound calls to answer questions about products/services.Sales & Lead Generation:Identify new sales opportunities and promote company products or services through effective telephonic communication.Product Knowledge:Maintain an in-depth knowledge of company products/services to provide accurate information to customers.Customer Support:Address customer inquiries, complaints, or issues, and provide timely resolutions in a polite and professional manner.Data Entry & Record Keeping:Accurately update customer records, interactions, and feedback into the CRM system or database.Appointment Scheduling/Follow-ups:Schedule appointments or call-backs for the sales team or other departments.Achieving Targets:Meet or exceed daily, weekly, and monthly performance targets (e.g., number of calls made, sales generated, customer satisfaction scores).Provide Feedback:Share customer feedback with management to improve products, services, or processes.Compliance:Follow the company's policies and legal regulations when communicating with customers.