customer outreach:
make outbound calls to potential customers or clients, or handle inbound calls to answer questions about products/services.
sales & lead generation:
identify new sales opportunities and promote company products or services through effective telephonic communication.
product knowledge:
maintain an in-depth knowledge of company products/services to provide accurate information to customers.
customer support:
address customer inquiries, complaints, or issues, and provide timely resolutions in a polite and professional manner.
data entry & record keeping:
accurately update customer records, interactions, and feedback into the crm system or database.
appointment scheduling/follow-ups:
schedule appointments or call-backs for the sales team or other departments.
achieving targets:
meet or exceed daily, weekly, and monthly performance targets (., number of calls made, sales generated, customer satisfaction scores).
provide feedback:
share customer feedback with management to improve products, services, or processes.
compliance:
follow the company's policies and legal regulations when communicating with customers.