Tele Counselor Graduate Fresher Jobs in Bangalore

To counsel, educate and popularise the academy objectives and promote the different courses namely UPSC KPSC SSC IBPS RRB etc. The candidates must have commitment to convey every lead to an admission and shake up the intake gradually

Utilized customer support tools Zendesk, Freshdesk to manage and resolve an average of 20 tickets per day, maintaining a 100% satisfaction rating.Handled client inquiries efficiently across multiple channels email, chat, phone, prioritizing and escalating cases to meet service-level agreements. Analyzed customer feedback and CRM data to identify and address recurring issues, contributing to process. Collaborated with cross-functional teams to resolve complex issues, ensuring clear communication and timely resolution for client escalations improvements that increased first-contact resolution, Daily checking calls and reporting work is done professionally. Maintaining daily tracker of tickets and checking alerts in solarwinds and production and disk servers redirecting them to respective teams. Conducted follow-ups with clients post-resolution to ensure satisfaction and gather feedback for continuous improvement. Qualification: *PUC *Candidate should be Avg in English+Malayalam / MarathiWorking - 6 Days

Handling Inbound &Outbound Calls )Understand Customer profile & their needs2)Reach out to parents & students through diverse methods including telecalling3)Advice students & parents learning needs through structured Counseling Sessions4)Fix appointments and conduct Online demo sessions on daily basis including follow up session5)Suggest appropriate solutions to customer needs