IT Service Desk Job Vacancies in Chennai

Job descriptionTroubleshoot technology issues.Install and maintain equipment and software.Ask questions to pinpoint the problem.Perform remote troubleshooting.Help new employees set up their workstations.Maintain and upgrade equipment as needed.Train new employees to use a company's software and apps.Work with existing vendors to evaluate new technology.Respond to ad hoc and urgent requests.Advise executives on the best technological solutions for an organization.Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency.Test, install and set up application programs on user workstations.Test network connections.Train end users when new software or IT regulations arrive at a company.Job Types: Full-time, PermanentBenefits:Health insuranceLeave encashmentProvident FundSchedule:Day shiftRotational shift

About the company:- TechKalvi solutionsQualification:- UG/MastersExperience : Min 2years in Sales will be added advantage/ Freshers can apply Position:- Business Development AssociateWorking days:- Monday to Saturday Timing:- 10 am to 7pmSalary:- Stipend for training 10kPermanent BDA- 3.8lpa + 2lpa incentive.Job description :- Job is divided into two parts (target oriented )Initially for 17 days you have to undergo a training (2 days CRT & 15 days OJT) in that you have to qualify the given target to attain a permanent position as BDA. After completion of the training and target you will receive a new offer letter as permanent BDA .Location:- Work from homeInterested candidates drop message or else send your updated resume to my #hiringimmediately #hiring #businessdevelopmentassociate #salesassociate

Understanding the customer reported IT incidents & provide resolution within SLA. Timely escalations to vendors & backend teams for quicker resolution.- Timely escalations to backend team & vendors & tracking to closure- knowledge in mailing & Linux would be added advantage- Atleast 1 year in customer handling in a process oriented IT support industry.

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.Performing disaster recovery operations and data backups when required.Protecting data, software, and hardware by coordinating, planning, and implementing network security measures.Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.Replacing faulty network hardware components when required.Maintaining, configuring, and monitoring virus protection software and email applications.Monitoring network performance to determine if adjustments need to be made.Conferring with network users about solving existing system problems.Operating master consoles to monitor the performance of networks and computer systems.Coordinating computer network access and use.Designing, configuring, and testing networking software, computer hardware, and operating system software.Network Engineer Requirements:Bachelor degree in information technology related field of study with a network engineering focus.Strong understanding of network infrastructure and network hardware.Ability to think through problems and visualize solutions.Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers.Knowledge of application transport and network infrastructure protocols.Ability to create accurate network diagrams and documentation for design and planning network communication systems.Provides specific detailed information for hardware and software selection.Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.Ability to work with all levels of staff within and outside of IT and outside the organization.A self-starter able to work independently but comfortable working in a team environment.Good analytical and problem-solving

Job briefWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the companys reputation and business. Primary responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install, configure, and upgrade PC software. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Keep inventory of all equipment, software, and license users. Monitor and respond quickly to incoming requests relate to IT issues.Requirements Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English

ROLE: Desktop Support Engineer and NETWORKINGMNC's Recruiting: Tier 1&2QUALIFICATION : Diploma or Any DegreeSALARY : 15k to 30kLOCATION : Bangalore,ChennaiREQUIRED : Fresher and 0 to 1 yrs experienceRECRUITMENT METHOD : Training and direct placement method with Payment after getting placed. 20 Days Training will be provided after placement need to pay (1 year job assurance )with 100% placemnt

The L1 - Support Engineer is responsible for providing high-quality technical support for the Gainsight platform to customers, developers and prospects across the World through email, phone interactions, chats, desktop sharing with customers and by using incident tracking system. L2 - You will provide root cause analysis and investigate and troubleshoot AWS EC2, S3, RDS, VPC configurations, data feeds from 3rd parties, perform code releases. You will have direct communication with client's teams and will liaise closely with internal teams to reproduce and resolve issues.

Establish the networking environment by designing system configuration, directing system installation and defining, documenting and Enforcing system standards.Design and implement new solutions and improve resilience of the current environment.Maximise network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation. Undertake data network fault investigations in local and wide area environments using information from multiple sources.Secure network systems by establishing and enforcing policies, and defining and monitoring access.Support and administer firewall environments in line with IT security policy.report network operational status by gathering and prioritising information and managing projectsupgrade data network equipment to the latest stable firmware releasesconfigure routing and switching equipment, hosted IP voice services and firewallsprovide remote support to on-site engineers and end users/customers during installationprovide remote troubleshooting and fault finding if issues occur upon initial installation

ResponsibilitiesExperience in troubleshooting, maintaining laptops, desktops, servers, and printersExperience in supporting Windows, Mac, and Linux.Network +/ CCNA Certification or equivalent experience/knowledge.Ability to prioritize work based on daily basisMonitor and respond quickly to incoming requests related to IT issues.Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.Ability to deploy, configure and support operating systems on desktop and mobilePlan and execute maintenance schedulesInventory management for hardware and software.Ability to do tool based configuration and monitoring of endpoint security, patch management, and software deployment Onboard new employees including provisioning of equipment and logins and orienting employees to the environment.Off board of departing employees including disabling access and collection of assets.Installation, configuration & Management of Servers, WiFi routers, and Network devices.Monitoring of Servers and Network devices to ensure minimal downtime.Have a good understanding of information security and implementing standards and best practices in the tools and systems.Knowledge of the common application/web security and OWASP vulnerabilities.Knowledge of the encryption algorithms to protect sensitive information.Knowledge of PII, PCI, HIPPA, and GDPR compliance and how to implement.Understanding of security breaches of data-in-transit and data-at-rest and knowledge in implementation for both.Knowledge/Aware of finding the vulnerabilities of the third-party components/libraries used in the application and remediating vulnerabilities.

1. Provide explanations and instructions about EMR topics to staff of Doctors Office.2. Effectively and diplomatically communicate within and across teams, departments, and organizations.3. Demonstrate and be a champion of exemplary customer service with end-users and team members, even when others are stressed or frustrated with technology.4. In a timely manner, capture, track, and solve level 1 and 2 help requests. Escalate level 3 help requests to Supervisors, or server and network administrators, as appropriate.5. Prioritize, coordinate, expedite, and escalate help requests for the help desk team, balancing workload, skills, personnel development, quality, service levels, and customer needs/expectations.6. Monitor help requests, analyze trends, track quality, and make proactive changes.7. Work on assigned special projects (usually related to EMR system management and training). 8.Configure the EMR and its sub-systems according to recognized standards.9. Securely create, update, and deactivate/terminate user accounts.10. Support administrative and clinical users remotely.11. Ensure secure, reliable access to data by users according to company standards and industry regulations and protect data from risks12. Maintains working knowledge of the technology and systems supported.13. Performs other duties as assigned.14. Support data quality and integrity (by fixing transactions, educating users, and properly configuring the system). 15. Manage end to end all calls logged, providing regular updates to customers on call status.

Position: IT SERVICE DESKExp : Fresher with Network /IT KnowledgeLocation: Kanthachavadi ,PERUNGUDI , ChennaiFresher with B.E (CSE)/IT,B.E (ECE) Should have IT Knowledge.

Identify and diagnose issues and problemsCategorize and record reported queries and provide solutionsSupport problem identificationAdvise users on appropriate course of actionMonitor issues from start to resolution

Roles and Responsibilities of Desktop Support Engineer Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the clients location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.

Responding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the clients location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician

Any fresher can Apply For IT Support Executive For MNC Company.Company will provide the training.Apply Now You will get More Details via Mail.Responsibilities:*Research and identify solutions to software and hardware issues*Diagnose and troubleshoot technical issues, including account setup and network configuration*Ask customers targeted questions to quickly understand the root of the problem*Track computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. software developers)*Provide prompt and accurate feedback to customers*Refer to internal database or external resources to provide accurate tech solutions*Ensure all issues are properly loggedPrioritize and manage several open issues at one time*Follow up with clients to ensure their IT systems are fully functional after troubleshooting*Prepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals*Maintain jovial relationships with clientsRequirements*Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician