Technical Helpdesk Fresher Jobs in Delhi NCR

Company: Total ShapeLocation: Remote (Work from Home)Salary: $1,000 $1,300 USD per month (depending on experience)Position Overview:Were looking for a dedicated Technical Support Representative (Non-Voice) to assist customers via chat, email, and support tickets. The ideal candidate is tech-savvy, patient, and committed to resolving issues efficiently while maintaining a positive tone and accurate communication.Responsibilities:Respond to customer inquiries via email and chat in a professional, timely mannerTroubleshoot and resolve technical issues related to website access, subscriptions, and user accountsGuide users through processes step-by-step with clear instructionsEscalate unresolved issues to the appropriate internal teamsMaintain accurate records of support interactionsContribute to the development of help center articles and internal documentationRequirements:Excellent written English with a friendly, professional tonePrevious experience in technical support or customer service (non-voice preferred)Strong problem-solving skills and attention to detailAbility to handle multiple conversations and prioritize effectivelyFamiliarity with tools such as Zendesk, Intercom, or Freshdesk is a plusComfortable using and explaining web-based platforms and basic troubleshooting stepsWhy Join Total Shape?Fully remote role with flexible schedulingCompetitive monthly compensationSupportive and collaborative remote teamOpportunities for advancement and skills developmentTo apply, please follow these instructions:Search on Google for Total Shape then go to our Jobs page from the homepage. This is a test to see how well you follow instructions, given that hundreds of applicants are competing for the position.Once you reach the Jobs page, fill out the Google Form there. Upload the CV in PDF format using the Google Form.We will contact you if we believe youre a good fit. But if you get no response within two (2) weeks, feel free to follow up by sending an email to our careers email with the subject line in this format: Position Applied For - Total Shape.*** Due to the large volume of applications we receive, we will only reply to those we deem qualified for the positions applied for.We will not reply to messages sent to our social media accounts about job applications -- all communications from us will only be sent via email.If you don't receive a message, please feel free to reapply after 6 months to another opening suitable for you in our company. ***

IT SALES EXECUTIVEJob description- Proven experience as a IT Sales Executive- Inbound Outbound Calling to prospects/customers.- Thorough understanding of marketing and negotiating techniques.- Fast learner and passion for technical sales.- Proficiency in English and Hindi- Self-motivated with a results-driven approach.Qualification and experience:- B tech, M tech, BCA, MCA Knowledge or Experience in IT sales is must.- Minimum one year of experience.- Inbound and Outbound Calling to prospects/customers- Aggressive Candidates may apply- Fresher can also apply- Proficiency in English and Hindi language is must.Salary: As per Industry StandardsJob location: Delhi / Gurgaon (on site job)Preference: Experienced/ fresherIndustry type : IT servicesEmployment type: Full type and permanentRole: BD IT Sales

Follow the proper escalation matrix provided with respect to the nature of call. Generate daily/weekly reports on the activities being undertaken on regular basis Resolution to the end users on phone to their problems related to products. Manage large amounts of incoming calls Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively

US Inbound Blended ProcessSalary upto 29k CTC - 26K In hand6 month's BPO Experience requiredExcellent Communication skills requiredGood technical knowledge24*7 shiftsWork from Home till further noticeCandidates from Delhi NCR are preferredSystem will be providedWork Location-GGNImmediate joiners required

Needed Staff Members Profile- Technical support executive Location- pan india.Available to join from 16th of the August . Totally Work from home. 5 Days a week work. Saturday would be half day, work till 2 pm only. Sunday is holiday. Monday to friday work timing 10 am to 6pm. with starting minimum Fixed salary of 17,000per month + Mobile allowances.Need to take inbound Calls of the customer who are facing problem in account opening. Need to solve their Problems and make them complete their account opening successfully.No target based work.Need to have a small training from the contact person given below and He/she will Select according to Their Observations. Only 50 vacancies