Technical Support

Position: Technical Support

Experience: 2+ Years

Salary: Negotiable as per your last CTC

Location: Noida 62

Shift: Rotational

Job Description:

• Sales and technical support in the installation and activation of all products

• Excellent English reading, writing, and speaking with technical expertise in Microsoft software

products

• Open to work as a technical resource to troubleshoot customer installation, activation, and

post-sale issues with the products sold by the organization

• Create technical documents for customers and agents to manage specific issues

• Provide support on chat, phone, and through tickets, maintaining customer service response

times to be as close to real-time as possible

Requirements:

• Attention to detail

• Positive attitude while dealing with customers

• Familiar with ZenDesk for managing chats, phone, and support email

Benefits:

• Saturday and Sunday Off

• Flexibility

• Cab Facility

• Experience

  1 - 2 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  Technical Support

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office