Technical Support

Infoneo Technologies Pvt Ltd

1 - 2 Years
5 Openings
Not Disclosed
Face-to-Face interview
Noida

Key Skills

Desktop Support Service Desk Non Voice Technical Analysis BPO IT Helpdesk Software Support Application Support Network Operations

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Job Description

position: technical support

experience: 2+ years

salary: negotiable as per your last ctc

location: noida 62

shift: rotational

job description:

• sales and technical support in the installation and activation of all products

• excellent english reading, writing, and speaking with technical expertise in microsoft software

products

• open to work as a technical resource to troubleshoot customer installation, activation, and

post-sale issues with the products sold by the organization

• create technical documents for customers and agents to manage specific issues

• provide support on chat, phone, and through tickets, maintaining customer service response

times to be as close to real-time as possible

requirements:

• attention to detail

• positive attitude while dealing with customers

• familiar with zendesk for managing chats, phone, and support email

benefits:

• saturday and sunday off

• flexibility

• cab facility