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Responsibilities Make calls to existing or potential customers, Respond to customer queries and concerns, Provide information or solutions to customers, Build and maintain relationships with customers, and Help customers with their queries.
Building customer relationships: Maintaining relationships with existing clients, addressing issues, and providing product or service information Maintaining records: Keeping accurate records of customer interactions, purchase orders, and customer feedback Staying up-to-date: Being aware of industry trends and product knowledge Collaborating with the sales team: Working with other members of the sales team to achieve overall sales goals Providing customer service: Providing excellent customer service and support to customers Following sales scripts: Sticking to the sales script and strategy, but also improvising when needed Updating customers: Updating customers about new launches and record customer reactions to new products Liaising with other departments: Liaising with the concerned department regarding customer queries and complaints