Outbound Calling Job Vacancies in Purba Medinipur

We are seeking a dynamic and confident Telecaller Admission Counselor to join our admissions team. The candidate will be responsible for making outbound calls to prospective students, providing information about courses and programs, and guiding them through the admission process.

Customer Outreach:Make outbound calls to potential and existing customers to inform them about loan products and services.Answer inbound calls from customers inquiring about loan options.Lead Generation:Identify potential customers and generate leads.Maintain and update customer databases with accurate information.Promotion:Explain the features, benefits, and terms of various loan products.Persuade potential customers to apply for loans.Customer Service:Address customer inquiries and resolve issues promptly.Provide detailed information to customers regarding the application process, eligibility criteria, and loan repayment options.Follow-Up:Follow up with customers who have shown interest in loan products but have not yet completed the application process.Ensure timely and accurate processing of loan applications.Documentation and Record-Keeping:Maintain records of customer interactions, including inquiries, complaints, and feedback.Ensure all customer information is kept confidential and secure.Feedback and Reporting:Provide feedback to the management team on customer needs, problems, interests, and competitive activities.Prepare and submit regular reports on telecalling activities and outcomes.Compliance:Adhere to all regulatory and compliance guidelines while interacting with customers.Ensure all telecalling activities are conducted in accordance with company policies and procedures.