International Telecaller 12th Pass Fresher Jobs in Bhopal

Perks :- 14 days accommodation will be given with tickets & relocation bonus.Freshers & experience all can apply.Responsibilities and DutiesProvide customer support via phone calls for international customers, in multiple languages.Troubleshoot customer queries and requests.Manage customer expectations and ensure customer satisfaction.Document customer interactions for review and follow-up.Utilize computing and technical expertise to respond to customer inquiries.Regularly review customer feedback and take measures to improve customer service.Inform customers on the steps to follow to exploit services of the company.Job BriefHandle customers problems, enquires, and complaints in a professional and timely manner.Provide support to customers in multiple languages via phone, email, or chat.Recognize and refer potential complaints that require support from supervisors.Ensure that customer queries are addressed in a timely and accurate manner.Regularly update customer database with accurate information.Requirements and SkillsStrong ability to communicate in multiple languages.Excellent problem-solving and customer service skills.Good working knowledge of computers and telephone systems.Patience with customers and ability to handle tough situations.Ability to work in shifts including nights, weekends, and holidays.

Hiring for VOICE & NON-VOICE PROCESSDesignation: Customer Support AssociateQualification: 12Th Pass and aboveProcess Type: Voice & Non-voiceExperience: Experienced & Freshers can applyQualification: Any Graduate & 12th pass outJob Type: Full-time or Work from officeTraining Period Stipend: 5k ( 30 days )Salary: 9K to 14K per monthShifts: Rotational shiftRequirements: Clarity of speech and thought is expected with basic computer knowledge. Ready for rotational shifts & rotational week offs. Immediate joiners Preferred. Must have a good command & fluency in English.Job Description: Answer incoming calls & out-going calls from customers with inquiries on product orders. Analyze customer issues and assist in resolving within the required timeframe. Coordinate with customers and ensure appropriate questioning to identify issues. Manage all customer inquiries and summarize to present to management. Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe. Maintain accuracy of all data and verify the same for all customer services. Proven customer service/support experience. Excellent communication and presentation skills.Regards,HR ExecutiveShikha YaduwanshiContact no. - ****Magnum Group