BPO Non Voice Process Job Vacancies in Bhopal

As a Non Voice Process Executive, you will play a crucial role in supporting various processes within the organization. Your main responsibilities will include:- Data Entry: Accurately inputting and updating information in databases. This requires attention to detail to ensure that all records are correct and up to date.- Document Management: Organizing and managing documents, both physical and digital. You will be responsible for ensuring that all important files are easily accessible and properly stored.- Reporting: Assisting in generating reports based on gathered data. This includes compiling information and presenting it in a clear and concise manner to support decision-making processes.- Customer Queries Handling: Addressing non-voice customer inquiries through emails or chats. You must respond in a timely manner and provide accurate information to enhance customer satisfaction.- Team Collaboration: Working closely with other team members to improve processes. Effective communication and teamwork are essential to achieve common goals.To be successful in this role, you should possess the following skills:- Strong communication skills, both written and verbal, are essential to effectively convey information and resolve queries.- Attention to detail is crucial to ensure data accuracy and completeness.- Basic computer skills and familiarity with software applications are necessary for efficient data entry and document management.- A proactive attitude and willingness to learn will help you adapt quickly to the job's requirements.- Ability to work independently while managing time efficiently to meet deadlines.

Job Description:We are seeking a dedicated and friendly Customer Support Representative to join our team. In this role, you will assist customers by addressing their queries, troubleshooting issues, and providing solutions via phone, email, or chat. You will ensure a positive customer experience and offer exceptional service to meet customer needs.Key Responsibilities:Respond to customer inquiries and resolve complaints promptly.Provide product/service information and assist with troubleshooting.Maintain high customer satisfaction levels.Document customer interactions and follow up when necessary.Qualifications:Excellent communication and problem-solving skills.Ability to remain calm and patient in challenging situations.Previous experience in customer service is a plus but not required.

Requirement Smartphone + good internet + 2-3 hour daily

JOB DETAILS Answer incoming calls, making outbound calls and respond to customer's queries in a timely manner Strong phone and verbal communication skills along with active listening Identify, obtain, and clarify customer information by answering telephone calls, establishing a dialogue with the customers and verifying information. Follow the call center communication scripts when handling different topics Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way. Document all call information according to standard operating procedures Familiarity with CRM systems and practices Meet personal/team qualitative and quantitative targets Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Upsell products and servicesContactASC GROUP8499084053

Hiring for 5 non voice process executive Jobs in Chhindwara,Bhopal,Nagpur,Jabalpur,Indore Bypass Road, Bhopal,Jawaharnagar(GujaratRefinery) Rajkot, with minimum 1 Year Experience,Required Educational Qualification is : B.Com with Good knowledge in KPO,Domestic BPO etc.

We are looking for solid enthusiastic and energetic professional who wants to operate in a culture where we move fast, take risks, and fear mediocrity. We maintain a young vibe and small company feel. Changes come fast for betterment and we maintain consistency. Must be smart, excellent in accuracy and documentation and handling emails n docs.Responsibilities:- Work as a support wing to the marketing department and coordinate and maintain the database of the clients . Draft mails and Correspond with the clients over the mails for the updates on interview schedules/ postponement or any other updates and communicate the same to the concerned department for necessary action. Coordinate with other internal members over Skype and/or emails and/or phone calls for the updates on the client requirements and ensure to get the changes implemented. Identify ways to improve the operation of own area and to achieve efficiency and results and assists in process improvement. Monitoring and reviewing coordination with internal team.Requirement: Must have 4+ years of experience in ANY INDUSTRY- operations. Communication and written skills in English must be Good Must Have proficiency with computer in typing, excel, Google, word, etc. This would also require client handling and documentation