customer support executive

Magnum Group

Hiring for VOICE & NON-VOICE PROCESS

Designation: Customer Support Associate

Qualification: 12Th Pass and above

Process Type: Voice & Non-voice

Experience: Experienced & Freshers can apply

Qualification: Any Graduate & 12th pass out

Job Type: Full-time or Work from office

Training Period Stipend: 5k ( 30 days )

Salary: 9K to 14K per month

Shifts: Rotational shift

Requirements:

Clarity of speech and thought is expected with basic computer knowledge.

Ready for rotational shifts & rotational week offs.

Immediate joiners Preferred.

Must have a good command & fluency in English.

Job Description:

Answer incoming calls & out-going calls from customers with inquiries on product orders.

Analyze customer issues and assist in resolving within the required timeframe.

Coordinate with customers and ensure appropriate questioning to identify issues.

Manage all customer inquiries and summarize to present to management.

Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.

Maintain accuracy of all data and verify the same for all customer services.

Proven customer service/support experience.

Excellent communication and presentation skills.

Regards,

HR Executive

Shikha Yaduwanshi

Contact no. - ****

Magnum Group

Experience : 0 - 1 Years

No. of Openings : 20

Education : Higher Secondary, Any Bachelor Degree

Role : customer support executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India