Help Desk Coordinator Job Vacancies in Noida

Job descriptionRoles and Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Update our internal databases with information about technical issues and useful discussions with customers. Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members. Inform customers about new features and functionalities Candidate should possess excellent oral and written communication skills Candidate with good customer service skills would be preferred Candidate should have 0-1 year of experience in Customer Support Voice Process. Prior experience in Customer Service industry will be an added advantage. Should be open to work in Night shifts / Rotational Shifts. Responsible for dealing with International Clients Responsible for dealing with Clients Queries. Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough casesRole: Customer Retention - Voice / BlendedIndustry Type: IT CompanyDepartment: Customer Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Any GraduateLocation: NoidaExperience: 1-2 years Salary: upto 4,50,000 per annum

Job Summary:The Receptionist will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. Duties/Responsibilities:Greets clients, visitors, and guests; determines the purpose of each persons visit and directs or escorts him or her to the appropriate location.Answers, screens, and directs phone calls to staff; takes messages and schedules appointments.Receives mail, documents, packages, and courier deliveries and delivers or distributes items.Performs administrative and clerical support tasks.Performs basic filing and recordkeeping.Performs other duties.Required Skills/Abilities:Excellent verbal communication skills.Excellent interpersonal and customer service skills.Basic understanding of administrative and clerical procedures and systems.Proficient with Microsoft Office Suite or related software.

Post - Service Desk Engineer/ DC OPSQualification :-B.Tech CS, IT, MCA / BCASalary - 17000/- to 19000/- Per MonthLocation - Noida, Bangalore, ChennaiGender - Male & Female Can Both ApplyDuties & Responsibilities -----To give back to the society what we received from it has been the constant endeavor at HCL Technologies. We take pride in being a company with a strong social conscience, And this ideology stems out of the fact that we are closely linked to the communities we operate in.Note - Normal Charges ApplyMiss Radhika