Technical Helpdesk Job Vacancies in Mumbai

Designation: Help Desk EngineerLocation- Goa, Chandigarh, Mumbai, Pune, RajasthanGeneral Position Summary: Technical person having good knowledge of Wi-Fi networks and resolve guest internet related issues. Roles & Responsibilities: Wi-Fi and Network troubleshooting ISP Coordination in case of link failure NMS Monitoring Maintain Inventory Access point configuration Daily Report Job Skills & Abilities Guidelines: Excellent problem-solving skills and communication.Salary- 15,000.00 - 17,500.00in hand and CTC will be 19,400.00 - 21,900.00 per month depending upon the knowledge and interview performance.

Job briefWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the companys reputation and business. Primary responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install, configure, and upgrade PC software. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur. Keep inventory of all equipment, software, and license users. Monitor and respond quickly to incoming requests relate to IT issues.Requirements Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English

Background Experience: 1+ years Communication skill in English must be good.Location: Chandivali, Andheri (near to Saki Naka Metro station)Shifts & Support: - 24/7 Support, 6 days working. Weekly rotating. Weekly Off -1 day.Job Description:Logging call received by Business Users from Email/Phone/WebHardware fault diagnosis & isolation on desktops / laptops. 1st level of support on under warranty.OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other System Software support.Software Support on Office Automation, Anti-virus software, E-Mail ClientProviding REMOTE SUPPORT to the calls logged by the out location branchesConfigure / troubleshoot network connectivity of desktops / laptopsTroubleshooting related to Internet, Intranet.Laptop/Desktop Encryption Support.Configuring the print servers & resolving printing problems of the usersPerforming any Install, Move, Add or change (IMAC) at the client levelSupport for 2 factor authentication, VPN connectivity supportBasic support (L1) on RF-Guns / PPAD Management. Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.Basic Support (L1) on Voice / Video-Conferencing (VC) Management (Client Side). Escalating and Coordinating with respective vendor and/or team in case of Voice/VC equipment failure.Co-ordinate and escalation with other support groups.

Job Openings for 100 Technical support executive Jobs with minimum 1 Year Experience in Malad West Mumbai having Educational qualification of : Higher Secondary with Good knowledge in Technical Support etc.