IT Helpdesk Coordinator Job Vacancies in Mumbai

Job Summary:We are seeking a proactive and detail-oriented IT Coordinator to support our organizations technology operations. The IT Coordinator will oversee IT-related activities, manage support requests, coordinate with vendors, and assist in the implementation of IT systems and policies. This role is vital in ensuring the smooth functioning of our hardware, software, and network systems.Key Responsibilities: Coordinate day-to-day IT operations, including hardware, software, network, and system administration. Collaborate with IT vendors and service providers to ensure timely support and maintenance. Coordinate with engineers on a daily basis for the timely call closure. Ensure that calls are closed within the SLA. Preparation of Calls reports & daily dashboard. Preparation of Vouchers for the payment of the vendor engineers.Qualifications: Bachelors degree in any field. Experience of around 0-2 years Proven experience in IT coordination, system administration, or IT support roles. Familiarity with hardware/software procurement and vendor management. Excellent communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively.

Job Title : Helpdesk Executive/ Call CoordinatorJob Location : Work From Home (WFH)Job Type : Full-TimeTotal Positions : 2Working Days : Monday to SaturdayWorking Hours : 9:00 am to 7:00 pmJob Description :1. Act as the single point of contact for customer support and incident requests.2. Coordinate with Customers, Engineers, and Vendors via Calls and E-mails.3. Route tasks, jobs, requests, and incidents to the appropriate engineers and vendors based on the nature of the calls.4. Provide continuous updates to customers regarding the status of requests and incidents, over calls and emails, until resolution.5. Maintain accurate records of all tasks, jobs, requests, and incidents in MS Excel.6. Follow the Escalation Matrix as required, depending on the status of tasks or incidents.7. Prepare Daily, Weekly, and Monthly MIS Reports.Education & Experience :1. Academic Qualification : Any Graduate2. Experience Required : Minimum 6 months to 2 years3. Communication Skills : Proficient in English (Written & Verbal), and able to communicate in Hindi and Marathi.4. Salary Offered : upto 3Lacs/Annum5. Joining : 30 DaysImportant Note : Only experienced candidates (6 months to 2 years in Call Coordination, Service Desk, and Vendor Management) are encouraged to apply.Interested candidates are invited to share their updated CV at hr@sprvinfosys.com

IT job

IT Service Desk ExecutiveJob DescriptionThe IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all staff. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone.Duties and Responsibilities:To provide support for users in the operation of a range of hardware including printers, scanners and other external peripherals.To assist all our users with any logged IT related incident when called upon.To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.To accurately record, update and document requests using the IT service desk system.Logging the Tickets in the ticketing tool and pass to the Engineer and follow up with resolve the ticket and to be closed.Shift Timing will be 1pm to 10pm.Job Types: Full-time, Permanent