70

Call Coordinator Job Vacancies in Delhi

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Opening For Telecaller

Tech Earth Global Business Solution Pvt Ltd

  • 2 - 5 yrs
  • 3.0 Lac/Yr
  • Delhi
Tele Caller Cold Calling Inbound Calls Outbound Calls Customer Relationship Customer Service Customer Support Customer Handling Sales Information Technology Telesales Executive Microsoft Excel Voice Process Negotiation Skills Convincing Power
WE ARE HIRING - TELECALLER FRESHERS CAN APPLYTech Earth Global Business Solution Pvt. Ltd. is looking for enthusiastic and energetic Telecallers to join our growing team!If you have good communication skills and want to start / grow your career in a corporate environment, this is for you. Position Details:Role:Telecaller (Male / Female)Location: Work From OfficeExperience: Fresher & Experienced Both Can ApplyQualification: 12th Pass / GraduateEmployment Type: Full Time Work Schedule:Working Days: 6 Days Working (Monday to Saturday)Fixed Off: SundayShift Timing: 10:00 AM to 07:00 PM (Fixed Day Shift) Salary:Rs. 15,000 - Rs. 30,000 Per Month (Based on Interview) What We Are Looking For:- Good Communication Skills in Hindi & English- Basic Computer Knowledge (MS Excel / CRM)- Good Convincing Power & Customer Handling Skills- Punctual, Polite & Willing to Learn Attitude- Freshers with confidence to talk are highly welcome! Your Role:- Handling Inbound / Outbound calls professionally- Providing correct information about company services- Solving customer queries & doing timely follow-ups- Maintaining daily calling reports How to Apply?Interested candidates can share their CV with a brief introduction on zufishanazhar2001@gmail.com or DM me directly.Know someone who is looking for a job? Tag them or Share this post!#Hiring #TelecallerJobs #FresherJobs #WeAreHiring #JobOpening #WorkFromOffice #CustomerSupport #VoiceProcess #DelhiNCRJobs #TechEarth
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  • 0 - 2 yrs
  • Kirti Nagar Delhi
Customer Support Tele Caller Customer Service Customer Handling Cold Calling Call Center
WE ARE HIRING - TELUGU CUSTOMER SUPPORT EXECUTIVES Location: Kirti Nagar, Delhi Process: Customer Support Languages Required: Telugu, Hindi & English Salary: 22,000 - 25,000 per month Qualification: 12th Pass Experience: Freshers & Experienced Both Can Apply Shift Timing: 9:00 AM - 6:00 PM Week Off: Sunday (Fixed) Interested Candidates, Apply Now! Contact Person: Sonam Pathre Call / WhatsApp: 8595974460#Hiring #CustomerSupport #TeluguJobs #DelhiJobs #FreshersHiring #KirtiNagar #JobOpening
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Hiring Freshers || Airport Executive

SkySpire Aviation Academy

  • 0 - 5 yrs
  • 8.5 Lac/Yr
  • Delhi
Ground Staff Activities Airport Ticketing Airline Operations Aviation Hospitality Customer Service Aviation Security Cargo Handling Personality Development Basic Computer Skills Airline Customer Service Executive Airline Reservation Executive Airline Ticketing Executive Airport Ground Staff Ground Operations Executive Airport Customer Service Associate Airline Call Center Executive Airline Support Executive Passenger Service Agent Airport Services Agent
We are looking for dedicated individuals to join our team as Airport Staff in Delhi, India. This full-time position is ideal for anyone with a passion for the aviation industry, whether you are just starting your career or have up to five years of experience.nnKey Responsibilities:nn1. Customer Service: Assist passengers with check-in, boarding, and any queries they may have, ensuring a positive travel experience.n n2. Baggage Handling: Safely handle and transport passenger luggage, ensuring it is loaded and unloaded from aircraft efficiently.n n3. Safety and Security: Adhere to all safety protocols and airport regulations, conducting routine checks to ensure a secure environment for all travelers.nn4. Coordination: Work closely with other airport departments to ensure smooth operations, maintaining effective communication at all times.nn5. Problem Solving: Address passenger concerns and resolve issues quickly and effectively, providing support as needed.nnRequired Skills and Expectations:nnCandidates should have completed at least the 10th grade education. We welcome applicants with no prior experience, as training will be provided. Good communication and interpersonal skills are crucial for interacting with diverse passengers. A positive attitude, teamwork spirit, and the ability to work in a fast-paced environment are essential. The role demands individuals who are reliable and capable of managing multiple tasks efficiently.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Delhi
Data Management Microsoft Office Microsoft Word Internet Clerical Work Hindi Typing Receptionist Activities English Typing Excel Sheet Internet Browsing Basic Computers Computer Skills Online Data Entry Computer Operations Typing Typing Skills Data Entry Good Cumunication Customer Relationship General Administration Telephone Handling Convincing Power Office Work Front Office Front Desk Outbound Calls Inbound Calls Customer Communication
We are looking for a dedicated Office Receptionist who will be the first point of contact for our company. This full-time position allows you to work from home and is suitable for individuals with 0 to 2 years of experience.nnKey Responsibilities:nn- Greeting Visitors: Welcome guests in a friendly manner, providing them with necessary information and guiding them as needed.n- Handling Calls: Manage incoming calls, directing them to the appropriate personnel while ensuring clear and professional communication.n- Managing Emails: Respond promptly to emails, ensuring all inquiries and requests are addressed in a timely manner.n- Organizing Appointments: Schedule meetings and maintain calendars to ensure efficient time management for the team.n- Administrative Support: Assist with basic administrative tasks, such as filing, data entry, and maintaining office records.nnRequired Skills and Expectations:nnCandidates should have a minimum of a 12th-grade education and possess excellent communication skills, both written and verbal. Strong organizational abilities and attention to detail are essential. Proficiency in using computers and office software is expected. The ideal candidate will demonstrate a friendly demeanor, patience, and a willingness to assist others. Flexibility to manage multiple tasks efficiently and the ability to work independently in a remote setting are also important for success in this role.
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  • Fresher
  • Laxmi Nagar Delhi
Customer Relationship Customer Service Customer Care Outbound Calling Customer Handling Customer Management International BPO Cold Calling Customer Communication Customer Support Call Center
URGENT HIRING: 100% Work From Home Opportunity with Instamart! Remote Bhoomi Consultancy lekar aaya hai ek aur behtareen Work From Home job opportunity freshers aur experienced dono candidates ke liye! Agar aap ghar baithe ek stable process mein kaam karna chahte hain, toh turant apply karein. Job Details & Process:* Role / Process: Instamart Chat Support (90% Chat + 10% Calling)* Location: 100% Work From Home (Pan India)* Salary: 13,000 (Fixed In-Hand)* Batch Starts: Upcoming Monday Work Schedule:* Shift: 8 Hours Rotational Shift + 1 Hour Break* Working Days: 6 Days Working 1 Rotational Week Off* Training: 15 Days Structured Training Provided System / Technical Requirements:* Operating System: Windows 10 Pro* Processor: Intel Core i3 / i5 Processor* RAM: Minimum 8 GB RAM* Stable Internet / Wi-Fi Connection Key Benefits:* 100% Work From Home comfort* Stable process with career growth* Supportive management and training team* Immediate Joining - Limited Seats How to Apply?Interested candidates apna updated resume turant WhatsApp par share karein ya direct update channel join karein:* WhatsApp Contact: +91 7000426326* Direct Updates Channel: https://whatsapp.com/channel/0029VbC1onl6hENwbXlAr01D(Message format: Interested for Instamart WFH along with your resume)#WorkFromHome #WorkFromHomeJobs #RemoteJobs #RemoteWork #WFHIndia #Instamart #SwiggyInstamart #ChatProcess #NonVoiceJobs #VoiceProcess #CustomerSupport #CustomerServiceJobs #BPOJobs #Recruitment #RemoteBhoomi #RemoteBhoomiConsultancy #FresherJobs #FreshersHiring #ExperiencedHiring #ImmediateJoining #JobSearch #HiringNow #UrgentHiring #JobAlert #PartTimeJobs #FullTimeJobs #MadhyaPradeshJobs #MPJobs #BhopalJobs #IndoreJobs #JabalpurJobs #DelhiJobs #NoidaJobs #GurgaonJobs #BangaloreJobs #HyderabadJobs #MumbaiJobs #PuneJobs #JobsInIndia #GharSeKaam
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  • 1 - 4 yrs
  • 3.0 Lac/Yr
  • Dwarka Sector 14 Delhi
Maintain Callgrievance Records in The Designated System Handle Incoming Grievance Support Calls From Users Understand Record and Appropriately Route Grievancescomplaints Attending Calls Problem Solving Handling Customer Queries
* Handle incoming grievance and support calls from users.* Understand, record and appropriately route grievances/complaints.* Provide accurate information and assistance as per defined processes/SOPs.* Coordinate with concerned officials for grievance resolution and follow-up.* Maintain call/grievance records in the designated system.* Perform basic computer and MS Office-related tasks.* Escalate unresolved or critical issues to the concerned authority.* Maintain professional and courteous communication with callers.* Perform other call-handling/support activities related to the grievance redressal system.*Required Skills:** Good verbal and interpersonal communication skills.* Good command of *Hindi and English*.* Basic computer and MS Office knowledge.* Good listening, problem-solving and coordination skills.* Ability to work as per project/operational requirements.
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  • 2 - 6 yrs
  • 5.5 Lac/Yr
  • Delhi
Reception Front Office Handling Calls Call Coordinator Administration Receptionist Activities Public Relation
We are seeking a friendly and organized female receptionist to be the first point of contact at our office in Delhi. The ideal candidate will have 2 to 6 years of experience. This full-time position requires a proactive individual who can handle a variety of tasks.nnKey Responsibilities:nn- Welcoming Visitors: Greet guests warmly as they enter and ensure they are directed to the appropriate person or department.n n- Managing Phone Calls: Answer and direct incoming calls efficiently, taking messages where necessary to maintain smooth communication.nn- Administrative Support: Assist with general office duties, including filing, data entry, and maintaining office supplies to keep operations running smoothly.nn- Scheduling Appointments: Coordinate and manage appointment bookings, ensuring that the calendar is updated and accessible to relevant team members.nnRequired Skills and Expectations:nnThe successful candidate should have strong communication skills, both verbal and written, to interact effectively with colleagues and clients. Good organizational skills are essential to manage multiple tasks efficiently. Proficiency in basic computer software is expected to handle administrative duties. A reliable and professional attitude is necessary to maintain a welcoming and efficient office environment. The candidate must be able to work from the office and should be committed to contributing positively to the team.
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Looking For EA

Aarshis Matrimonial

  • 1 - 5 yrs
  • 3.5 Lac/Yr
  • Greater Kailash II Delhi
Calendar Management Corporate Travel Management Call Coordinator Records Management Advance Excel Coordination Skills
Candidates should be from near by location.Candidates must have knowledge about Advance Excel & how to create dash board.Candidates have knowledge about calendar management travel management record management coordination with employees.Preparing PPT give Presentation.must have good communication can join immediate basis.
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Jobs by Popular Location

Customer Support Executive (1-4 Years)

Sharda Consultancy Services

  • 1 - 4 yrs
  • 3.3 Lac/Yr
  • Janakpuri Delhi
Customer Relationship Customer Service Customer Handling BPO Voice Domestic BPO Customer Support Good Communication Skills Chat Support Inbound Calls Customer Care Cold Calling
As a Customer Support Executive based in Janakpuri, you will play an important role in enhancing customer satisfaction by providing effective assistance and support. You will work in a full-time office environment and are expected to have 1 to 4 years of relevant experience.Key Responsibilities:- Respond to Customer Inquiries: Address customers questions through phone, email, or chat in a timely manner. This will help ensure that customers feel heard and valued.- Resolve Issues: Troubleshoot and resolve customer complaints effectively by understanding their concerns and providing suitable solutions.- Maintain Customer Records: Accurately document customer interactions in the system. This ensures that customer histories are accessible for future reference.- Collaborate with Teams: Work closely with other departments, such as sales and technical support, to escalate complex issues and improve overall customer service.- Provide Product Information: Educate customers about products or services, guiding them on how to best utilize their purchases for an enhanced experience.Required Skills and Expectations:Candidates should possess strong communication skills, both verbal and written, to engage with customers clearly and professionally. A good problem-solving ability is necessary for addressing customer issues effectively. You should be comfortable using computers and various software applications to manage customer inquiries and keep records. The ability to work well under pressure and maintain a positive attitude is essential. A customer-centric approach and passion for helping others will greatly contribute to your success in this role.
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  • Fresher
  • 1.3 Lac/Yr
  • Delhi
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Customer Management Customer Communication Call Center Inbound Process Inbound Calls Inbound Calling Inbound Voice Process Domestic BPO Domestic Calling Domestic Voice Process Domestic Call Center Calling Executive
We are looking for a motivated and enthusiastic female candidate for the Customer Care Executive position. As a fresher, you will have the opportunity to develop your skills while providing excellent service to our customers. This is a full-time work-from-home job based in Delhi. Key Responsibilities:- Respond to Customer Inquiries: You will be the first point of contact for customers, addressing their questions and concerns through phone, email, or chat.- Provide Information About Products: It is essential to understand our products and services so you can provide accurate information and assist customers in making informed choices.- Resolve Customer Complaints: You will proactively listen to and resolve customer issues, ensuring their satisfaction and maintaining a positive company image.- Maintain Customer Records: Accurate and organized record-keeping is important. You will update customer information in our database to ensure seamless service.- Collaborate with Team Members: Teamwork is key in a customer care role. You will work closely with your colleagues to share insights and solutions for common customer issues.Required Skills and Expectations:- A minimum education level of 12th pass is necessary for this position.- Excellent communication skills in English, both written and verbal, are essential to clearly convey information and assist customers.- You should possess good listening skills to fully understand customer concerns and provide effective solutions.- Basic computer skills, including familiarity with email and chat software, are required for accurate communication.- A positive attitude and a willingness to learn are crucial for success in this role, as you will be representing the company to our valued customers.
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Looking For Customer Support Executive

Indexia Finserve Pvt. Ltd.

  • 1 - 2 yrs
  • 2.8 Lac/Yr
  • Naraina Delhi
Closing Deals Problem-solving Presentation Skills Sales Followups Financial Products Customer Handling Customer Support Telephone Handling Customer Service Customer Care Customer Relationship Sales Techniques Sales Targets Product Knowledge Financial Analysis Communication Skills Inbound Calls Hindi BPO
Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements:The minimum qualification for this role is Graduate and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
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Looking For Field Boy

Moksh Promotions

  • 1 - 3 yrs
  • 1.8 Lac/Yr
  • Okhla Delhi
Field Service Call Coordinator
We are looking for a reliable Field Boy to join our team in Okhla, Delhi. This position is suited for motivated individuals with 1 to 3 years of experience who can assist with various field tasks.Key Responsibilities:- Delivery Management: The Field Boy will be responsible for picking up and delivering materials to various locations. Timely and accurate deliveries are essential to ensure smooth operations.- Field Support: Assisting senior staff in day-to-day tasks, including loading and unloading goods. Physical stamina and the ability to follow instructions are crucial for this role.- Maintenance of Vehicles: The Field Boy will help with the upkeep of the delivery vehicles, ensuring they are clean and well-maintained. This includes basic checks before and after use.- Communication: He will interact with clients and vendors regularly, requiring good communication skills to ensure clarity and professionalism.Required Skills and Expectations:Candidates must have completed at least the 12th grade and possess a strong sense of responsibility. The ideal candidate should be physically fit due to the nature of the job, which involves lifting and carrying items. A good understanding of local geography and routes in Delhi is desirable for effective delivery planning. Punctuality and a positive attitude towards work and colleagues are essential for success in this role.
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  • 1 - 6 yrs
  • 0.9 Lac/Yr
  • Nilothi Delhi
Good Communication Skills Outbound Calls Inbound Calls Handling Basic Computer Outbound Calling Telecommunication Negotiation Skills Convincing Power Customer Focus Telesales Basic Computers
We are looking for a dedicated Telecalling Executive to join our team in Nilothi, Delhi. The ideal candidate will have 1 to 6 years of experience in telecalling and must be a female with a minimum education level of 12th pass. This full-time position requires working from the office.Key Responsibilities:1. Making Outbound Calls: You will be responsible for contacting potential clients and customers to introduce our services, provide information, and encourage them to make purchases.2. Handling Inbound Calls: You will answer incoming calls from customers, addressing their inquiries, resolving any issues, and providing excellent customer service.3. Maintaining Records: Accurate documentation is vital. You will keep track of calls, update customer information in our database, and maintain logs of interactions for future reference.4. Target Achievement: You will work towards meeting daily and monthly calling targets set by the management while ensuring a high level of customer satisfaction.5. Providing Feedback: Regularly report on call trends, customer feedback, and market insights to help improve our services and strategies.Required Skills and Expectations:- Strong communication skills and the ability to speak clearly and confidently.- Basic computer knowledge and familiarity with calling software is preferred.- A positive attitude, resilience, and the ability to handle objections from customers.- Excellent listening skills to understand customer needs and respond appropriately.- A team player who can collaborate effectively with colleagues to achieve goals.
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  • 0 - 1 yrs
  • 2.0 Lac/Yr
  • Laxmi Nagar Delhi
Computer Graphics Outbound Calls Inbound Calls Outbound Calling Customer Care Handling Customer Queries
job profile- customer care executive salary- 20000 per monthexperience- 0-1 yrsskills- inbound call- outbound callcustomer query handlingcomputer graphics customer care executiveloaction- House No. 755. UPPER GROUND Floor, Guru Ram Das Nagar Extension, Laxmi nagar
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12th Pass Freshers For Customer Support Coordinator

Clevora Global Outsourcing Services LLP

  • 0 - 1 yrs
  • 1.8 Lac/Yr
  • West Delhi
Desktop Support Customer Care Customer Retention Domestic BPO Inbound Calls Voice Support Customer Management
We are looking for a Customer Support Executive to handle customer queries, resolve issues, and provide excellent service through calls, emails, or chat. The candidate should have good communication skills and a customer-first approach.
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Receptionist Cum Telecaller (Female)

Abroadbuzz Global Service LLP

  • 1 - 2 yrs
  • 2.3 Lac/Yr
  • Pitampura Delhi
Call Handling Telephone Skills Communication Skills Adaptability
We are looking for Receptionist Cum Telecaller.
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  • Fresher
  • 1.0 Lac/Yr
  • Rithala Delhi
Calling Executive
Need a call coordinator
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  • 0 - 2 yrs
  • 2.0 Lac/Yr
  • Uttam Nagar Delhi
HAVE KNOWLEDGE ABOUT LOGISTICS Call Handling Customer Service Computer Skills
WE HAVE ROAD TRANSPORT BUSINESS SO CANDIDATE MAKE CALLS TO TRUCK OWNER FOR LOADS AS PER OUR CLIENTS REQUIREMENT E,G, CLIENT CALL TO US FOR VEHICLE FROM DELHI/NCR TO PAN INDIA AND CANDIDATE FINDOUT VEHICLE FROM OUR DATABASE
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  • 0 - 2 yrs
  • 1000/Yr
  • Delhi
Admin Call Coordinator
- Manage office supplies and equipmentEnsure that office supplies are well stocked and keep track of equipment maintenance and repair needs.- Handle incoming and outgoing communicationAnswer phone calls, respond to emails, and distribute mail to the appropriate recipients.- Organize and schedule appointments and meetingsMaintain calendars, schedule meetings, and make arrangements for conference calls or video conferences.- Assist in data entry and record keepingInput data into computer systems, update records, and maintain organized files for easy retrieval.- Provide administrative support to team membersAssist colleagues with tasks such as document preparation, meeting coordination, and travel arrangements.Required skills and expectations:- Ability to prioritize and multi-task in a fast-paced environment.- Excellent communication skills, both written and verbal.- Proficiency in using Microsoft Office suite and other relevant software.- Strong attention to detail and organizational skills.- Ability to work independently and collaboratively with a team.- Flexibility to adapt to changing priorities and deadlines.- Maintain confidentiality of sensitive information.
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Call Coordinator (female)

Innovating Designs

  • 5 - 10 yrs
  • 3.0 Lac/Yr
  • Patparganj Delhi
Customer Support Coordination Skills Good Communication
Real Estate Calling Person responsible for posting property ads, handling inbound and outbound calls, and responding to client queries based on their needs. They generate and qualify leads, provide detailed property information, schedule site visits, and coordinate with sales teams to convert prospects. The role requires maintaining accurate client records, following up on inquiries, and adapting communication to client requirements for effective engagement. Strong communication, organizational skills, and knowledge of real estate market trends are essential to succeed. This position supports sales efforts and client relationship management in residential and commercial real estate sectors.
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  • 0 - 5 yrs
  • 8.5 Lac/Yr
  • Delhi
Customer Relationship Air Ticketing Ticket Booking Airline Customer Service Executive Airline Reservation Executive Airline Ticketing Executive Airport Ground Staff Ground Operations Executive Airport Customer Service Associate Airline Call Center Executive Airline Support Executive Passenger Service Agent Airport Services Agent Airline Operations Assistant Aviation Executive Flight Booking Executive Airline Helpdesk Executive Passenger Handling Executive Airport Manager
We are looking for an Airport Ticketing Executive based in Delhi, who will assist passengers with ticketing and check-in procedures. This role is suitable for candidates with 0 to 5 years of experience and requires at least a 10th-grade education. nnKey Responsibilities:nn- Ticketing Assistance: You will provide support to passengers in purchasing tickets, handling inquiries, and processing transactions effectively.n n- Check-In Procedures: Your role will involve guiding passengers through the check-in process, ensuring they have a smooth experience from arrival to departure.n n- Customer Service: You will respond to customer inquiries and resolve any issues related to bookings, refunds, or flight changes, maintaining a high level of service quality.n n- Documentation Verification: You will be responsible for verifying passenger documents and ensuring compliance with airline regulations.nnRequired Skills and Expectations:nnCandidates must possess strong communication skills to interact confidently with passengers and a customer-first attitude to address their needs effectively. Attention to detail is crucial for accurate ticketing and documentation. Familiarity with ticketing software or systems is an asset, but not mandatory. A team-oriented mindset and adaptability in a fast-paced environment are essential to succeed in this role. Additionally, punctuality and a professional appearance are expected while working in the office.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Delhi
Airline Executive Boarding Pass Associate Boarding Pass Checking Air Ticketing Airport Ticketing Airline Operations Aviation Customer Care Ground Staff Activities Passport Checking Customer Relationship Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills
We are looking for a Customer Support Executive to join our team. This role is ideal for individuals who are eager to assist customers and solve their inquiries from the comfort of their home. Whether you're a fresh graduate or have some experience, we welcome your application.nnKey Responsibilities:nn- Responding to Customer Inquiries: You will handle various customer questions through phone, email, or chat, ensuring they receive accurate and timely responses.n n- Problem-Solving: Address customer issues effectively by understanding their concerns and providing appropriate solutions.nn- Maintaining Records: You will keep detailed records of customer interactions and transactions to ensure a smooth workflow and help in follow-ups.nn- Collaborating with Teams: Work closely with other team members to ensure a seamless customer experience and resolve any escalated issues.nnRequired Skills and Expectations:nnCandidates should have excellent communication skills in English and a friendly demeanor when interacting with customers. A basic understanding of computers and the ability to navigate different software applications are essential. You should be a proactive learner with a positive attitude, willing to adapt to various customer needs. We value teamwork, so reliability and the ability to collaborate with colleagues are important qualities for this role. An eagerness to grow and learn from feedback is also highly encouraged.
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  • 0 - 2 yrs
  • 4.5 Lac/Yr
  • Delhi
Customer Relationship Customer Care Customer Service Customer Support Customer Handling Domestic BPO BPO Voice Telephone Handling Cold Calling Inbound Calls Chat Support Hindi BPO Good Communication Skills Desktop Support Service Desk Strategic Communication Customer Retention Service Marketing Technical Services Customer Management Voice Support
We are seeking a Customer Handling Executive in Delhi, India, to provide exceptional service to our clients. This full-time role is suitable for individuals with 0 to 2 years of experience, and only a 12th-grade education is required.Key Responsibilities:1. Customer Interaction: Engage with customers through various channels, including phone calls, emails, and in-person meetings, to understand and address their needs effectively.2. Problem Resolution: Identify and resolve customer issues promptly by listening actively and providing appropriate solutions or guidance.3. Product Information: Educate customers about our products and services, ensuring they have the necessary information to make informed decisions.4. Record Keeping: Maintain accurate records of customer interactions and transactions to track issues and follow up when necessary.5. Team Collaboration: Work closely with other team members and departments to ensure a seamless customer experience and share insights to improve processes.To excel in this role, candidates must possess strong communication skills and a friendly, approachable demeanor. A positive attitude and a willingness to learn are essential, as is the ability to work efficiently under pressure. Candidates should be detail-oriented and have good problem-solving skills to handle customer inquiries and complaints effectively. A basic understanding of computer skills, including familiarity with software applications, will be beneficial in managing customer information efficiently.
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  • 0 - 2 yrs
  • 5.5 Lac/Yr
  • Delhi
Customer Relationship Outbound Calling Customer Care Customer Service Customer Support Customer Handling Customer Management International BPO Cold Calling Customer Communication Call Center
We are looking for a Customer Care Executive to join our team in Delhi. This position is ideal for recent graduates or those with up to two years of experience in customer service and offers an opportunity to develop your skills while assisting our valued customers.Key Responsibilities: 1. Customer Support: Respond promptly to customer inquiries via phone, email, or chat, ensuring a friendly and professional interaction to resolve issues and answer questions.2. Issue Resolution: Investigate and resolve customer complaints by identifying the problem and providing timely solutions, ensuring customer satisfaction.3. Product Knowledge: Maintain up-to-date knowledge of our products and services to effectively assist customers and provide accurate information.4. Record Keeping: Document customer interactions and transactions in our database, ensuring all records are accurate and updated for future reference.5. Feedback Collection: Gather feedback from customers regarding their experiences and report this information to improve services and customer satisfaction.Required Skills and Expectations: Candidates should possess excellent communication skills, both verbal and written, to effectively interact with customers. Strong problem-solving abilities are essential for resolving issues swiftly. A basic understanding of customer service principles and practices is preferred, although training will be provided. Candidates should be patient, attentive, and able to work well in a team environment. Being detail-oriented and organized will be crucial for maintaining accurate records and ensuring high customer service standards.
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  • 1 - 3 yrs
  • 2.5 Lac/Yr
  • Dwarka Delhi
Customer Calling Excellent Communication Handling Customer Queries Customer Service Confident & Interpersonal Skills
* Handle incoming grievance and support calls from users.* Understand, record and appropriately route grievances/complaints.* Provide accurate information and assistance as per defined processes/SOPs.* Coordinate with concerned officials for grievance resolution and follow-up.* Maintain call/grievance records in the designated system.* Perform basic computer and MS Office-related tasks.* Escalate unresolved or critical issues to the concerned authority.* Maintain professional and courteous communication with callers.* Perform other call-handling/support activities related to the grievance redressal system.*Required Skills:** Good verbal and interpersonal communication skills.* Good command of *Hindi and English*.* Basic computer and MS Office knowledge.* Good listening, problem-solving and coordination skills.* Ability to work as per project/operational requirements.*Experience:* Prior experience in Helpdesk/Call Centre/Customer Support in Government/PSU Grievance handling preferred
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