International Voice Process- IT

job description

roles and responsibilities:

• respond to customer queries in a timely and accurate way, via phone, email or chat

• identify customer needs and help customers use specific features

• update our internal databases with information about technical issues and useful discussions with customers.

• monitor customer complaints on social media and reach out to provide assistance

• share feature requests and effective workarounds with team members.

• inform customers about new features and functionalities

• candidate should possess excellent oral and written communication skills

• candidate with good customer service skills would be preferred

• candidate should have 0-1 year of experience in customer support voice process.

• prior experience in customer service industry will be an added advantage.

• should be open to work in night shifts / rotational shifts.

• responsible for dealing with international clients

• responsible for dealing with clients queries.

• experience as a customer support specialist or similar cs role

• familiarity with our industry is a plus

• experience using help desk software and remote support tools

• understanding of how crm systems work

• excellent communication and problem-solving skills

• multi-tasking abilities

• patience when handling tough cases

role: customer retention - voice / blended

industry type: it company

department: customer service & operations

employment type: full time, permanent

role category: voice / blended

education

ug: any graduate

location: noida

experience: 1-2 years

salary: upto 4,50,000 per annum

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  Graduate

• Role

  International Voice Process Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office