Roles & Responsibilities : Build relationships with key clients and employees Meeting the clients for the business understandingsCreate plans to address clients business needsAdvise clients on creating profitable processesSchedule regular meetings with customers to ensure they are satisfiedAct as point of contact for complaints and escalate issues as appropriateHelp operations team up-sell or cross-sell services and productsEnsure both the company and clients adhere to contract termsStudy competition to find new ways to retain customersShould be able to do corporate presentations & Acting as a brand ambassador Set business and revenue targets and work diligently to meet themShould be a energetic and self driven personality Collaborate with internal teams (e.g. Accounts, Operations, senior management) to address customers needs