Roles & Responsibilities :
Build relationships with key clients and employees
Meeting the clients for the business understandings
Create plans to address clients business needs
Advise clients on creating profitable processes
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help operations team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Should be able to do corporate presentations & Acting as a brand ambassador
Set business and revenue targets and work diligently to meet them
Should be a energetic and self driven personality
Collaborate with internal teams (. Accounts, Operations, senior management) to address customers needs