Overseeing the overall development of an organisation's retail and income-generating sitesConducting research on user-friendly features and layouts that appeal the most to customersTesting changes to platforms and monitoring the resultsApplying platform updates that attract and keep new customersReviewing sales insights and using them to develop informed sales strategiesLeading teams of copywriters, graphic designers and software developers in creating attractive, user-friendly and engaging e-commerce websitesMaking promotional offers and displaying them appropriately on the websiteEvaluating legal disclaimers and website content to ensure that they are compliant, error-free and on-brandManaging the smooth functioning of different online e-commerce platforms of an online retail companyEnsuring that the company achieves its targeted annual revenue and within prescribed operating expensesManaging and executing promotional campaigns, providing insights on customer shopping trends, ensuring excellent customer service and timely resolution of customer complaints and feedbackWorking closely with demand planning, merchandising and warehouse teams to ensure the fulfilment of orders on timeAnalysing and providing reports on a weekly or monthly basis for each department, product or offerReviewing customers' concerns, needs and preferences to create a smooth and seamless transactional process for buying products onlineReviewing stock levels and sales data to maintain a stable supply and demand status