E Commerce Executive (Female)

About the Role:

We’re seeking an experienced, adaptable, and customer-focused

individual to join our team. As our E-commerce Operations &

Customer Support Specialist, you’ll play a pivotal role in

ensuring seamless order processing and delivering exceptional

customer experiences.

Key Responsibilities:

• Order Management:

o Process and fulfill orders using Shopify and

Unicommerce.

o Ensure timely and accurate shipping of products.

o Confirm orders with customers and coordinate

shipment details.

• Customer Support:

o Handle inquiries and resolve issues across social

media channels and other customer touchpoints.

o Manage returns and ensure customer satisfaction

through smooth resolution.

o Build positive relationships, addressing customer

needs with empathy and professionalism.

• Operational Support:

o Maintain organized records of orders, returns, and

customer interactions.

o Assist in improving processes for efficiency in e-

commerce operations.

o Collaborate with cross-functional teams to enhance the

customer journey.

• Experience

  2 - 5 Years

• No. of Openings

  5

• Education

  Graduate (B.A)

• Role

  E Commerce Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  SEC 58 NOIDA