eCommerce Executive Female Graduate Jobs in Gurgaon

About the Role:Were seeking an experienced, adaptable, and customer-focusedindividual to join our team. As our E-commerce Operations &Customer Support Specialist, youll play a pivotal role inensuring seamless order processing and delivering exceptionalcustomer experiences.Key Responsibilities: Order Management:o Process and fulfill orders using Shopify andUnicommerce.o Ensure timely and accurate shipping of products.o Confirm orders with customers and coordinateshipment details. Customer Support:o Handle inquiries and resolve issues across socialmedia channels and other customer touchpoints.o Manage returns and ensure customer satisfactionthrough smooth resolution.o Build positive relationships, addressing customerneeds with empathy and professionalism. Operational Support:o Maintain organized records of orders, returns, andcustomer interactions.o Assist in improving processes for efficiency in e-commerce operations.o Collaborate with cross-functional teams to enhance thecustomer journey.

Post: Customer Care Executive - FemaleJob Location: Gurugram / GurgaonCompany Brand: Savvyy (Ladies Inner Wear)WhatsApp/Mobile: 9899546490 Customer Support Order Assistance Product Guidance Issue Resolution CRM ManagementRequired Candidate profile1-3 years of experience in customer service, preferably in e-commerce, fashion, or lingerie retailExcellent communication skills in EnglishEnsure smooth order fulfillment & customer satisfaction