Customer Service Representative Job Vacancies in Mumbai Beyond Thane

RequirementsMinimum 1 year of International Voice - BPO experience or any customer service experience.Minimum Qualification HSC or Graduation.Excellent communication skills in English.Strong problem-solving and customer service skills.Ability to handle customer inquiries and complaints effectively.Proficient in using customer service software and systems.Ability to work in a fast-paced environment and meet targets.Good multitasking and time management skills.Flexibility to work in rotational shifts.

skills Required:Outstanding communication & listening skills.Excellent customer service skills.The integrity to respect private and confidential information.The capacity to work well in a high pressure work environment.Attention to detail.A professional phone manner.Good computer and maths skills.Experience in customer support/ Customer Service will be added advantageResponsibility:Maintaining Good relationships with Channel Partners .Visiting the Channel Partners on a frequent basis for business.Ensuring customer queries are answered to their satisfaction.Using computerized systems to access the details of customers.Helping customer to complete process.Handling customer complaints or handing them over to a supervisor.

Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email.Role We are looking for a high-performing Customer service professional for VIP SHAADI who is self-driven, loves to interact with customers, can easily strike a conversation with customers and is a high achiever. He should be enthusiastic for Sales & Service for Shaadis new business VIP. We are in the business of finding people happiness and consequently somebody who is jovial, mature, and result-oriented and cares deeply for our customers will be able to succeed in this role. The role is a customer interaction role for VIP SHAADI where the individual is expected to handle escalations, be extremely driven to resolve situations of irate customers, handle the entire consultant team and drive them to achieve sales & service success, through a large and distributed Telesales organization.What you will do in this role Manage post-sales experience and service of premium members of VIP Shaadi. Ensure accurate identification of the clients requirements and helping them find the right match with a seamless best in class experience over the phone. Jointly prospect and shortlist suitable matches for the member. Represent the member and connect with desirable prospects. Facilitate meetings with only consented and relevant matches for the member. Renewal of membership. Maintain a good rapport with customers. To be progressive in the approach and yet respect tradition and backgrounds for our HNI clients. Ensure adherence to service delivery standards and excellence in service. Needs to be partner with the clients in their search for life partner. Involve counseling the member and ensure timely achievement of all LanguageBengaliMalayalamGujarati

What Youll be DoingDo you have a passion for helping others and giving them peace of mind? In this role, youll work to resolve customer issues via phone and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, YoullAnswer incoming communications from customersConnect and resolve issues with customers using via verbal & written communicationWhat You Bring to the Role6 mo customer service experienceAbility read, write and speak English at a strong proficiency levelComputer literacyWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company values.Monthly CTC between INR 30,000 41,000 with additional performance bonus opportunities.And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentivesMust be able to work on a rotating schedule and weekends/holidays if needed.Job Location :- Goregaon, Mumbai, MaharashtraSalary :- Upto 3.60 LPAJob Category: Customer Service Representative - Voice and ChatJob Type: Full TimeJob Location: Mumbai Maharashtra

We are seeking enthusiastic and dependable Customer Support Representatives to provide excellent service to our customers. The role involves handling customer inquiries, resolving issues, and maintaining customer satisfaction across various communication channels. This position is available for both day and night shifts to ensure 24/7 support coverage.Key Responsibilities:1. Customer Interaction & Issue ResolutionRespond promptly and professionally to customer inquiries via phone, email, chat, or social media.Handle and resolve product/service issues, complaints, or concerns with empathy and accuracy.Document all interactions clearly in the CRM system.2. Problem SolvingDiagnose and troubleshoot basic technical issues.Escalate complex or unresolved issues to the appropriate department or tier.Follow up with customers to ensure complete resolution.3. Product KnowledgeMaintain up-to-date knowledge of company products, services, policies, and promotions.Provide accurate information and guidance based on customer needs.4. Shift-Specific ResponsibilitiesDay Shift:Handle higher volumes of incoming calls and real-time interactions.Collaborate closely with other departments such as Sales, Technical Support, and Billing during standard business hours.Participate in team meetings, trainings, and daily briefings.Night Shift:Provide continuous support during off-peak hours, ensuring global customer coverage.Monitor and respond to incoming tickets and after-hours inquiries.Handle emergencies or urgent escalations with minimal supervision.Perform quality checks and update knowledge base documentation as needed.Qualifications:High school diploma or equivalent; associates or bachelors degree preferred.Prior experience in a customer support role is a plus.Strong verbal and written communication skills.Ability to work independently and under pressure.Proficient in using customer service software, CRM tools, and ticketing systems.

We have have openings with Multinational BPOS & Reputed BanksCustomer Service, Email, Chat, Sales, Inbund & OutboundFreshers and Experienced can applySalary 15000 to 50000/-pm. + IncentivesLocation across mumbaiNeed fluent verbal english

looking for inside sales executive for internationalOverall 1-2 years experience in international bpo 1 year exp in running demand generation campaigns, generating sales leads For US market or international market Excellent in comms Experience of interacting with senior clients stakeholderssalary upto 5LPA

Customber service you have to solve problem on calles

Hiring for 200 Calling Executive Jobs in Vashi, Mumbai,Thane,Ghansoli, Navi Mumbai,Malad East, Mumbai, for Freshers,Required Educational Qualification is : Higher Secondary, B.Com with Good knowledge in Telecommunication,Voice Process,Outbound Calling,Convincing Power,Cold Calling,Basic Computers,Telesales,Customer Focus,BPO Sales etc.

Hiring for Customer care executive with any fresher or experience and minimum HSC is required with Good communication skills.

Hiring for 200 Customer Service Representative Jobs in Vashi, Navi Mumbai,Ghansoli, Navi Mumbai,Thane, with minimum 1 Year Experience,Required Educational Qualification is : Higher Secondary with Good knowledge in Customer Relationship,Customer Service,Voice Process,Inbound Voice Process,Customer Support,English Language,Good Communication,Customer Calling etc.