Customer Care Executive

Tech-Long Packing Machinery India Pvt Ltd

We are looking for a competent Customer Support Executive to help with the organization and running of the daily administrative work of the company.

Maintains customer relationship by responding to inquiries; documenting actions.

Prepares for customer inquiries by studying products, services, and customer service processes. Records customer inquiries by documenting inquiry and response in customers accounts.

Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customers understanding of information and answer.

Improves quality service by recommending improved processes; identifying new product and service applications. Organize office and assist associates in ways that optimize procedures

Sort and distribute communications in a timely manner

Create and update records ensuring accuracy and validity of information

Schedule and plan meetings and appointments

Monitor level of supplies and handle shortages

Coordinate with other departments to ensure compliance with established policies

Maintain trusting relationships with suppliers, customers and colleagues

6 months+ customer service or back office experience

Salary between 12 K to 20 K per Month (Depend on Interview)

Location: Ahmedabad, Ashram Road

Experience : 1 - 4 Years

No. of Openings : 2

Education : Higher Secondary, B.A, B.Arch, B.C.A, B.B.A, B.Com, B.Ed, B.Pharma, B.Sc, B.Tech/B.E

Role : Customer Care Executive

Industry Type : Pharma / BioTech / Clinical Research

Gender : [ Male / Female ]

Job Country : India