Customer Service Associate

Ttec India is Hiring for -  Chat Customer Service and Sales Representative

Job description

Bringing smiles is what we do at TTEC€¦ for you and the customer. As a Chat Customer Service and Sales Representative working onsite in Ahmedabad, Gujarat (Opp. . Group of Institutes, Off . Highway) , you€™ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

Apply in-person for immediate interview - Monday to Friday - 10:30 AM to 4:00 PM

Interested in Relocating? Virtual interviews accepted as well

What You€™ll Be Doing

Are you results focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you€™ll work effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms using the Service to Sales methodology. You€™ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it€™s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you€™ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You€™ll

Receive customer inquiries via chat about products and servicesBring your persuasive skills to connect and close a sale with customers in a consultative matter using written communication only

What You Bring To The Role

College diploma and no direct work experience €“ Freshers welcomeOr 1 year or more of customer service or sales experience and high school diploma or equivalentGreat written English communication skills including grammar and spellingComputer savvyLocal resident of Ahmedabad, Gujarat or ability to immediately relocate to Ahmedabad, Gujarat.

• Experience

  0 - 5 Years

• No. of Openings

  50

• Education

  12th Pass

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office