customer care associate (Full Time)

Bigtree Vision Management Company

Provide guidance to the customers at their residence by exploring various product & finish options after site inspection & evaluation

CCA will take of all store category available in store

Co-ordinate and supervise the execution of painting work at the customer sites through panel of appointed contractors as per

Asian

paints recommended guidelines

Help and guide customers at their residence by explaining

different product and finish options.

Daily updates of all activities on the CA app

Site inspection & evaluation for surface defects and recommend

most suitable solutions

Site measurement & preparation of painting estimate as per rate

card and after consultation with store owner / Store in charge.

Appointment of contractors for execution of painting work

Supervision of ongoing / WIP sites for ensuring adherence to

Asian

paints recommended guidelines and on time work completion.

Timely resolution of customer complaints, if any

Help to generate leads/clients through market visits.

Explain to customers the various services rendered in the store

and direct customers to appropriate sections for expert help

Daily reporting of the collections and site status to store owner /

store in charge and senior officer

Maintaining the reports / formats as mandated by

Asian

paints

Daily updates of all activities on the CA app

Co-ordinate with contractors and ensure their attendance in all

contractor training programs organized by

Asian

paints.

Cross selling of product categories on PT sites

During market

scanning provide leads to other team members

Time Management, customer handling, efficiently execution of sites &people management

Finalization

of painting estimates as per rate cards and in consultation with store

owner.

Timely collection and immediate reporting of any deviations in

pre-decided

payment schedule

Cash handling by CA is strictly not allowed

Appointment of contractors from the panel for execution of painting

work at customer site

Supervision to ensure adherence to Asian

Experience : 1 - 2 Years

No. of Openings : 2

Education : Diploma, Any Bachelor Degree, B.B.A, Any Master Degree, Post Graduate Diploma, M.B.A/PGDM

Role : customer care associate

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India