Customer Retention Job Vacancies in Dwarka

Job ResponsibilitiesCoordinate business communications on calls (inbound/outbound), emails, coordination with the clients (B2B) on their enquiriesMaintain data on excelUphold a strict level of confidentialityDevelop and sustain a level of professionalism among clienteleOther additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.Handling inbound/Outbound customer queries from U.S. Customers related to new reservations, cancellations, exchanges, etc.Job RequirementsAdvanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and softwareStrong organizational, project management and problem-solving skills with impeccable multi-tasking abilitiesExceptional interpersonal skillsThrives in a fast-paced environmentCustomer handling experience required.What you will getPF/ESIHealth InsuranceEmployee Engagement Activities

Handling and resolving the day-to-day query of customers. Interacts effectively and professionally with others and able to initiate, establish and maintain highly is effective relationships with internal and external business contacts of various cultures. Identify Customers- needs and deliver Voice Service to the customers on Financial Products related queries and complaints. Receiving Calls from Customers both New and Existing and adding those calls to the CRM and assigning them to the correct individual in the organization. Cold Calling on Exiting Database provided by the company and generating leads to the existing sales force of the company and in turn earning incentives. Should have a laptop for the office work.

We are looking for 10 Customer Retention Executive Posts in Subhash Nagar Delhi,Malviya Nagar Delhi,Tilak Nagar Delhi,Jhilmil Industrial Area Delhi,Okhla Delhi with deep knowledge in calling executive,Customer Support Associate,Customer Handling executive,Customer Relationship Executive and Required Educational Qualification is : Higher Secondary

Urgent Hiring for Tamil Customer Service.Graduate - Freshers /Experienced with excellent communication skillsCandidate preferably from Gurgaon/ South DelhiShould have Excellent Communication Skills.Good communication skills(English & Tamil) outbound calling experience, Sales experience will be preferable, Experience at least 6 months in calling/selling. Salary 22k In hand

Customer Retention & CRM Growth OfficerRemote UK Business International Applicants WelcomeWe are partnering with a well-established, multi-branch automotive service group in the United Kingdom to hire a Customer Retention & CRM Growth Officer.This is a remote, full-time opportunity with direct impact on business performance, repeat revenue, and workshop utilisation across multiple UK locations.This role focuses on customer lifecycle management and structured retention campaigns not social media marketing.About the OpportunityOur client operates busy automotive workshops and is looking to strengthen its customer retention systems to ensure consistent repeat bookings for MOT and servicing.The selected candidate will take ownership of reminder campaigns, CRM management, and structured follow-up activity that directly drives bookings and customer loyalty.This is a measurable, performance-driven role tied to real business outcomes.Key Responsibilities* Manage MOT and servicing reminder campaigns (Email & SMS)* Create and optimise campaigns using Mailchimp or similar platforms* Set up and manage WhatsApp Business customer workflows* Maintain and update CRM/customer databases (Excel or garage management systems)* Follow up with customers who have not booked after reminders* Conduct outbound calls to assist customers with bookings* Request and manage Google Reviews post-service* Execute weekly and monthly retention campaigns* Maintain accurate records and notes within CRM* Track and report on retention and booking performance metricsWorking Hours* Monday to Friday* 8:30 AM 5:30 PM UK Time (GMT)* Approximately 2:00 PM 11:00 PM India Time (depending on daylight saving)Compensation* INR 6,00,000 per year (or 5,000 equivalent)Performance-based incentives linked to retention and booking outcomesThis compensation is positioned competitively for long-term international remote employment.Required Experience* 25 years experience in:* Customer service* CRM management* Retention marketing* Appointment coordination* Experience making daily outbound customer calls* Experience managing structured databases or CRM systems* Experience creating and managing email or SMS campaigns* Automotive industry experience is advantageous but not mandatory.Preferred Technical Skills* CRM or garage management systems* Microsoft Excel or Google Sheets* Mailchimp or similar email marketing tools* WhatsApp Business* SMS campaign platforms* Google Reviews/customer feedback systemsCandidate Requirements* English proficiency at C1 Advanced level* Clear, professional communication suited to UK customers* Comfortable handling outbound calls daily* Strong organisational skills and attention to detail* Quiet professional home workspace* Reliable high-speed internet* Ability to maintain confidentiality and follow data protection standardsPerformance MeasurementSuccess in this role will be measured by:* Repeat booking rate* Customer retention percentage* Customer reactivation outcomes* Review generation rate* Campaign-to-booking conversionCareer ProgressionThis opportunity offers structured growth into:* Customer Success Leadership* CRM Management* Retention Strategy LeadershipAs the client continues expanding, leadership pathways will open.Application Process* Direct applicants only (Email your resumes/CV at: anthony@affinitysteps.com)* Shortlisted candidates will complete a short paid assessment* Hiring timeline: 24 weeks

Our requirements:- Comfortable working remotely (from home) with a global team- Can type fast and comfortably in English- Respond to emails in a timely manner- Excellent problem-solving skills- Search information quickly and effectively using various tools/ platforms- Strong organizational skills & great attention to detail- Positive disposition- Comfortable using multiple software at the same time- Can learn new software quicklyPrevious customer support experience is a mustIf you have any of the below, we will consider it a plus:Any previous experience using Slack and Zendesk/ IntercomFrench/ Arabic / Spanish language knowledgeWhat we offer:- Nice office in New-Delhi- Long-term, secure job opportunity- Young and supportive team to work with in an exciting fieldMinimum 12 months of work

We have vacant of 19 Customer Retention Executive Jobs in Kolkata,Delhi,Mumbai,Pune,Bangalore for Freshers Educational Qualification : Higher Secondary, Secondary School, Other Bachelor Degree, B.A Skill Good Personality etc.

We are looking for 4 Customer Retention Executive Posts in Noida with deep knowledge in English Editor and Required Educational Qualification is : Higher Secondary, Secondary School

Excellent communicationWorking knowledge of Microsoft ExcelMaintain relationships with existing clientsHelp onboard new clients onto our systemSupport our existing clients via Chat, Phone, Email & Tickets.Understand eVanik platform and its functioning thoroughlyOutspoken personality ( someone who likes to talk with people )Take initiative and come up with creative ideas to grow the business