Customer Interaction:Respond to customer inquiries via phone, email, chat, or in person regarding broadband services.Address customer concerns, complaints, or queries efficiently and courteously.Technical Support:Diagnose and troubleshoot basic technical issues related to broadband connectivity, modems, routers, and other equipment.Guide customers through technical procedures and solutions step-by-step.Service Assistance:Provide information about broadband plans, features, and promotions.Assist with service activation, upgrades, downgrades, and cancellations.Handle billing-related inquiries, payments, and account adjustments.Escalation Management:Escalate unresolved issues or complex problems to the technical team or higher-level support when necessary.Follow up to ensure timely resolution and customer satisfaction.Customer Retention:Proactively identify opportunities to improve the customer experience and reduce churn.Recommend appropriate products or services based on customer needs.Documentation & Reporting:Maintain accurate records of customer interactions, technical issues, and resolutions in the CRM system.Generate periodic reports on customer issues and feedback.