BPO Manager Job Vacancies in Coimbatore

We are looking for enthusiastic and customer-focused individuals to join our dynamic BPO team. The Customer Service Representative will handle inbound and/or outbound calls, emails, or chat support to assist customers with inquiries, provide product/service information, resolve issues, and ensure a positive customer experience.We are looking for enthusiastic and customer-focused individuals to join our dynamic BPO team. The Customer Service Representative will handle inbound and/or outbound calls, emails, or chat support to assist customers with inquiries, provide product/service information, resolve issues, and ensure a positive customer experience.

Looking for female candidates only.Conduct outbound calls to potential customers to generate leads and promote our products or services.Follow established scripts and communication guidelines to deliver accurate and effective information about the companys offerings.Maintain a high level of product knowledge to address customer queries and provide appropriate solutions.Build and maintain strong customer relationships by providing exceptional service and addressing any issues or concerns.Collaborate with the sales team to pass on qualified leads and ensure a smooth handover of customer information.Stay up-to-date with product knowledge, market trends, and industry developments to effectively engage customers.Continuously seek opportunities to improve call quality, conversion rates, and overall performance.

Job descriptionPerforming market researchGathering and processing research dataPerforming basic admin duties including printing, sending emails, and ordering office suppliesAssisting and coordinating with the sales teamAssisting the Front Office teamAssisting with inventory controlOrganizing staff meetings and updating calendarsKey Skills :Back OfficeData EntryComputer Operator

JOB FUNCTIONDirect/Manage/Supervise technical team to support multiple datacenters and office networksServing as the primary contact for offshore operational supportOwn management of operational efficiencyRecruits, mentors, and builds an effective organization in support of the network operationFacilitate onboarding of new network deliveries to operationsKnowledgeable and lead cross functional teams through projects with competing prioritiesServe as escalation point for proactively research and troubleshootImplement and maintain quality control measuresAccountable for Epsilon network operationsAccountable for resolving all project level, cross-functional and escalationsManage client expectations for data communications connectivity and related services to Epsilon products and applications, throughout project(s) lifecycleHigh organizational skillsAbility to handle multi-tasks, prioritize and meet deadlinesAbility to work efficiently and productively with minimal direction or guidanceCapable of exercising extreme discretion and independent judgmentAbility to communicate, both verbally and written, with a high level of confidencePerform basic support concepts such as ticketing systems, root cause analysis and task prioritizationMaintains operational excellence in the ITIL service delivery processes and framework

Call Center Operations Manager Job Responsibilities Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints. Prepares call center performance reports by collecting and analyzing call agents data. Evaluates individual performance reviews and overall team effectiveness with upper management. Helps call agents with challenging customer service issues. Monitors team performance and provide tools if necessary. Determines call center operational strategies by evaluating team results and objectives. Maintains and improves call center operations by monitoring system performance and identifying and resolving problems. Presents monthly and annual call center action plans and objectives.Call Center Operations Manager Qualifications and Skills Excellent understanding of technology, software applications, and phone and computer systems Advanced customer focus and customer service skills Exceptional training and coaching skills to motivate employees Great verbal and written communication skills Ability to remain calm and in control of a situationEducation and Experience Requirements Any Degree or Equivalent 4+ years experience working in a call center

Dealing customers and typing data's in computer .1) International voices-eng fluency is mandatory. 2) Domestic voice- Tamil language is known.

We offer Data Entry US Health care form filling. We will provide customised CRM to our customer to entry the raw data into CRM. Laptop or desktop is must for this Agent has to do 3000 Records with in the period of 15 Days. After 3 days QC report. On next day we will release the Payment. Contract period for this is 11 Months. Based on the mutual understanding it will extend up to 18 months. For more details please contact our support team people.

Building & maintaining profitable relationships with key customers.

Role and ResponsibilitiesResponsible for end to end operations management(Risk/Compliance/Fraud).Team and Client management.Requirements:BPO ITES / IT BackgroundHands on experience in end to end Operations.Should have been a part of Risk/compliance/Fraud.