Bpo Manager

Aruvwi Techno

JOB FUNCTION

Direct/Manage/Supervise technical team to support multiple datacenters and office networks

Serving as the primary contact for offshore operational support

Own management of operational efficiency

Recruits, mentors, and builds an effective organization in support of the network operation

Facilitate onboarding of new network deliveries to operations

Knowledgeable and lead cross functional teams through projects with competing priorities

Serve as escalation point for proactively research and troubleshoot

Implement and maintain quality control measures

Accountable for Epsilon network operations

Accountable for resolving all project level, cross-functional and escalations

Manage client expectations for data communications connectivity and related services to Epsilon products and applications, throughout project(s) lifecycle

High organizational skills

Ability to handle multi-tasks, prioritize and meet deadlines

Ability to work efficiently and productively with minimal direction or guidance

Capable of exercising extreme discretion and independent judgment

Ability to communicate, both verbally and written, with a high level of confidence

Perform basic support concepts such as ticketing systems, root cause analysis and task prioritization

Maintains operational excellence in the ITIL service delivery processes and framework

Experience : 1 - 2 Years

No. of Openings : 1

Education : B.Com

Role : Bpo Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India