Automotive service managers play a very important role at a dealership or body shop. They are responsible for overseeing the entire service department, ensuring it is profitable and running smoothly.Some of their duties can include: Hiring, training, and managing employees. Focusing on customer retention by building relationships. Managing and controlling costs. Keeping track of service and inventory records. Forecasting goals and objectives for the department. Implementing a marketing plan to promote business. Maintaining relations with executives and sale representatives Contacting clients regarding the status of vehicles. Overseeing post-repair services (vehicle delivery, test driving, etc.