Support Specialist Manages employees daily operations and performance. Host of Daily Go meeting to ensure minimum weekly review of order backlog.open order reports and forecast reports and work with team to provide earlywarning of late deliveries to the Customer and team. Generates reports regarding the status of the department Designs sales strategies and processes Be the primary interface on a day-to-day basis with direct Sales and Customers Coordination with Logistics team for timely delivery. Review, action and issue all relevant order related reports Review the Daily Booking Reports Commercial and Scheduling and check fororder entry accuracy and highlight delivery concerns to Sales/Customers andOperations. Handling urgent calls, emails, and messages when sales representatives areunavailable, answering customer queries, informing them of delays, arrangingdelivery dates, and scheduling marketing events. Handling orders by phone, email, or mail and checking the orders have thecorrect prices, discounts, and product numbers. Collaborating with other departments to ensure sales, marketing, queries, anddeliveries are handled efficiently. Helping the sales team to improve their productivity by contacting customers toarrange appointments and ensuring all Sales Representatives have high-quality,up-to-date support material. Provide support to staff and management, including handling correspondence,preparing documents, and scheduling meetings. Coordinating the sales team by managing schedules, filing important documentsand communicating relevant information Take the lead on organizing the resources necessary to put together high qualitysales presentations Assist in the preparation and organizing of promotional material or events Monitor the teams progress, identify shortcomings and propose improvements Ensure the inventory of custom sales presentation materials such as brochuresand presentation f