Telecalling Executive Fresher Jobs in Chembur

We are looking for a motivated Telecaller Executive to join our team in Chembur, Mumbai. This position offers an exciting opportunity for those with 0 to 2 years of experience and requires at least a 12th-grade education. As a Telecaller Executive, you will play a crucial role in reaching out to potential customers and generating leads.Key Responsibilities:1. **Customer Outreach**: Make outbound calls to potential clients to promote our services and products, establishing a friendly rapport to understand their needs.2. **Lead Generation**: Identify and qualify potential leads by engaging in meaningful conversations with customers and gathering relevant information.3. **Data Entry**: Maintain accurate records of customer interactions and update the database with new leads, ensuring all information is organized and readily accessible.4. **Feedback Collection**: Gather feedback from customers about their experience with our products or services and report it to the team for continuous improvement.Required Skills and Expectations:The ideal candidate should possess excellent communication skills and be comfortable speaking on the phone. A friendly and persuasive demeanor is important to encourage customer interest. Basic computer skills are required for data entry tasks, and attention to detail is essential for maintaining accurate records. A strong desire to learn and grow within the role will be highly valued.

Job Description - By connecting each day with a minimum of 80 working professionals, our primary target audience, from the database / leads present on the lead - squared CRM, you are expected to create a pool of genuine prospects. At this point, identifying the need for up - skilling depending on the students area of interest becomes imperative, so as to ensure a better conversion rate. Moreover, providing prospective students with a detailed information about the programs being offered, through phone / video counselling or an in - person meeting, further helps in creating a strong pipeline for the days ahead. Basically, you are responsible for ensuring daily deliverables are successfully met alongside weekly / monthly enrolment targets. As observed, this is an End - to - End Sales role wherein, you initiate conversations with a cold - calling activity & eventually, lead it towards closures.Working Days - Monday to Saturday (basis - monthly performance alternate Mondays -off).Office Timings - 10:00 a. m. to 7:00 p. m.

-Engage with premium customers through outbound calls to build and maintain strong relationships.-customer needs and provide tailored solutions to enhance their experience with our products and services.-Address customer inquiries, concerns, and feedback promptly and professionally, ensuring a high level of satisfaction.-Collaborate with internal teams to resolve customer issues and improve service delivery.-Document customer interactions and maintain accurate records in the CRM system.-Conduct follow-ups with customers to ensure ongoing satisfaction and gather insights for continuous improvement.-Identify opportunities for upselling and cross-selling products and services to premium customers.-Assist in organizing customer events and engagement activities to foster community and loyalty

Opening for Customer Service Executive Requirements: Good in English Communication.Inbound Voice Process (No Targets)Work from office

Customer service experience Good english comm skills