Training Need Identification and Analysis; customization of Training MethodologyPreparation of Monthly Training CalendarCoordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training MandaysOn the job training to the front - end employeesPlan and deliver induction to new hires on bi-monthly basisPlan and deliver new hires training program on bi-monthly basisPlan and deliver existing employees training programPlan and conduct on the job training in SAP/BOT as per business requirementsPlan and co-ordinate the new business initiatives of the companyAct as counsellor for handholding of employees