Process Trainer Job Vacancies in Delhi

training new batchesgiving them brief about the processmust have at least 1 year experience of process trainer on papers

Quality Analysis Audit the calls taken by the agents to ensure high quality Communication and Feedback Conduct team briefs as scheduled by the work force management team and inline with the weeklyfocus agenda set by the Operations Managers. Ensure regular feedback is given to Agents with regards to action plans that have been set Reporting and Administration Track and accurately update operational performance for Agents on a weekly basis. Compiling and sending reports as required by the business for relevant updates. Customer Satisfaction Drive the focus on improving the customer experience on every interaction through call listening,quality checking, coaching and feedback. Training the agentsTraining the newly inducted agents about the campaigns and regularly interacting with them tomaintain and upgrade the quality of calls

Training Specialists Learning & Development. Training Specialists Sales.Training Specialists Communication.We need one trainer for each discipline for a leading International BPO.Highly knowledgeable and skilled Training Specialists with excellent interpersonal skills and strong abilities in designing, conducting, and implementing training and educational programs. We seek superior technical writing skills and thorough knowledge of Adult Learning Theory and best training program practices.ResponsibilitiesExcellent managerial, interpersonal and communication skillsWell versed with Domain Specific knowledge (L&D, Sales, Communication)Good technical writing abilitiesSolid experience with PowerPoint, Excel, Outlook, and WordGood knowledge of Adult Learning Theory and best practicesAbility to work interdependently within a teamExcellent documentation and time management skillsBPO NHT Training Experience would be an added advantageQualificationsGraduate in any DisciplineTraining Certifications desirableLocation Greater Delhi AreaOpportunity : Full Time Work From OfficeNotice : Immediate Joining Preferred.Please mail your Resume mentioning which position you seek to apply in the subject box .Please mention your CTC which enables us to be of service in a better capacity.

Hiring for 15 Customer Support Representative Jobs in Lajpat Nagar, Delhi, Delhi/ncr,Overseeing the Customer Service Process,Resolving Customer Complaints Brought to Your Attention,Planning the Training and Standardization of Service Delivery,Possessing Excellent Product Knowledge to Enhance Customer Support,Maintaining a Pleasant Working Environment, with Minimum 2 Years Experience,Required Educational Qualification is : B.a, B.b.a, B.com with Good Knowledge in Microsoft Office,Customer Support,Service Marketing, Overseeing the Customer Service Process,Resolving Customer Complaints Brought to Your Attention,Planning the Training and Standardization of Service Delivery,Possessing Excellent Product Knowledge to Enhance Customer Support,Maintaining a Pleasant Working Environment Etc.must Be Fluent in English and Hindi,Ability to Resolve Customer Queries,Computer Skills,Knowledge of Crm Systems,Excellent Interpersonal and Written and Oral Communication Skills.

Hi we have opening in Telecom industry for Sales trainerEligibility criteria: Candidate must be minimum a graduate with 8-9 years of experience in Sales Training (Prepaid/postpaid) Candidates from Telecom Industry and Training background will be given preference. Must have at least 4+ years of overall experience. Must have at least 2 years of experience in Telecom Sales training. Must have the understanding of postpaid products or broadband or ILL(internet lease line). Should have understanding of enterprise sales/ enterprise business. Sales experience is MUST and should have done OJT's.Key Responsibilities: Prepare Training Calendars/PJP and get business sign offs Conduct Product & Sales training as well as Audit sessions in the assigned zone Ensure highest quality of training is delivered Conduct new employee induction through NHIP program Conduct in-depth evaluation of the impact of the training programs Provide feedback to trainees, support & coach them and share their feedback with the line managers Attend zonal reviews and present reports Ensure 100% compliance in preparation of reports and other internal processes