Service Manager Jobs

Join our dynamic team as Hotel Staff in Chhindwara, India, where you will play an essential role in providing excellent service and creating memorable experiences for our guests.nnKey Responsibilities:nn- Guest Interaction: Greet and assist guests with check-in and check-out processes, ensuring a smooth and welcoming experience.n- Room Maintenance: Collaborate with housekeeping to maintain cleanliness and comfort in guest rooms and public areas.n- Customer Service: Address and resolve guest inquiries and complaints professionally and efficiently to enhance guest satisfaction.n- Administrative Support: Handle reservations and manage booking systems accurately to support the front desk operations.nnRequired Skills and Expectations:nnCandidates must have a minimum of 2 to 5 years of experience in the hospitality industry and have completed at least the 12th grade. Strong communication skills are essential, as you will be interacting with guests from diverse backgrounds. You should be able to work in a fast-paced environment and be flexible with your work hours. A positive attitude, teamwork spirit, and attention to detail are crucial for success in this role. Candidates should demonstrate a commitment to providing excellent customer service and be proactive in meeting guest needs. A professional appearance and demeanor are expected at all timesncontact no 9617766713

We are looking for an Airport Supervisor to join our team in Kolkata. This role is ideal for individuals who recently completed their 12th grade and are eager to start their career in the aviation industry. nnKey Responsibilities:nn- Supervise Daily Operations: You will oversee the daily activities at the airport, ensuring everything runs smoothly and safely. This includes coordinating with staff and managing schedules.n n- Ensure Customer Satisfaction: Your role involves assisting passengers and addressing their concerns. Providing outstanding service and support is crucial for enhancing the travel experience.nn- Manage Staff: Supervising the team working under you is essential. You will guide and motivate them to maintain high standards of performance and professionalism.nn- Monitor Safety Protocols: Adhering to safety regulations is vital in the airport environment. You will be responsible for enforcing these protocols to guarantee a secure facility for everyone.nnRequired Skills and Expectations:nn- Strong Communication: You need excellent verbal and written communication abilities to interact with staff, passengers, and other stakeholders effectively.nn- Problem-Solving Skills: The ability to think quickly and make decisions under pressure is important for addressing any issues that may arise.nn- Team Leadership: You should be able to lead and inspire your team, fostering a collaborative work environment.nn- Attention to Detail: A keen eye for detail will ensure that all operations run smoothly and comply with necessary standards.nFOR FURTHER INFORMATION CONTACT 9875598230

We are looking for an Airport Supervisor to manage airport operations in Kanpur, India. This full-time role is perfect for individuals with experience ranging from 0 to 6 years and requires only a 10th-grade education.nnKey Responsibilities:nn1. Oversee daily airport operations: Ensure that all airport functions are running smoothly and efficiently, coordinating with different teams for seamless operation.nn2. Manage staff: Supervise airport staff to ensure they perform their duties effectively and provide excellent service to passengers.nn3. Ensure safety and security: Monitor safety protocols and security measures, ensuring that regulations are followed to maintain a secure airport environment.nn4. Handle customer inquiries: Address passenger concerns and queries, providing assistance and ensuring a positive airport experience.nn5. Coordinate with authorities: Work closely with airport and airline authorities to implement policies and resolve operational issues.nnRequired Skills and Expectations:nnCandidates must have good communication skills to effectively interact with passengers and staff. Strong leadership abilities are essential for supervising the team and managing daily operations. Being detail-oriented is crucial for monitoring safety and security measures. A flexible and proactive attitude is also necessary to handle unexpected challenges that may arise during airport operations. Moreover, the ability to work in a fast-paced environment will be important for ensuring smooth operations even during busy periods.

We are looking for a Front Office Duty Manager to oversee daily operations at our office in Navi Mumbai. The ideal candidate will have a background in customer service and team management, with 1 to 7 years of relevant experience. nnThe Front Office Duty Manager will be responsible for managing guest relations, ensuring a welcoming atmosphere and resolving any issues that arise. You will lead the front office team, providing guidance and support to ensure high standards of service. This role also includes overseeing check-in and check-out procedures, maintaining effective communication with other departments, and implementing front office policies and procedures.nnKey responsibilities include:nn- Guest Relations Management: Engage with guests to provide exceptional service, addressing their needs and concerns promptly and professionally.n- Team Leadership: Supervise front office staff, offering training and support to maintain service excellence and foster a positive work environment.n- Operational Oversight: Ensure front office operations run smoothly, including managing schedules and coordinating with other departments as necessary.n- Quality Control: Monitor the front offices performance, implementing improvements as needed to enhance guest experiences.nnCandidates should have strong communication and interpersonal skills, a customer-focused attitude, and the ability to manage a team effectively. Experience in handling conflict and problem-solving is essential. This full-time position is office-based, requiring a proactive and organized individual to thrive in a dynamic environment.

As an Air Ticketing Executive based in Ahmedabad, you will play a crucial role in the travel industry by handling ticket bookings and customer inquiries. The position is suitable for candidates with 0 to 6 years of experience and requires at least a 10th-grade education.Key Responsibilities:- Booking Air Tickets: Process and manage air ticket bookings for customers according to their travel requirements, ensuring accuracy and timely confirmations.- Customer Service: Assist customers with inquiries and provide information about flight schedules, fares, and travel options, ensuring a smooth communication process.- Handling Reservations: Manage reservations and changes made by clients, ensuring that all modifications are accurately updated in the system.- Ticketing Support: Provide support in issuing electronic tickets and ensure compliance with both company policies and airline regulations.- Coordination with Airlines: Collaborate with airline representatives to resolve any booking issues or discrepancies, facilitating effective communication.- Documentation: Maintain accurate records of ticket sales and customer interactions, aiding in reporting and performance analysis.Required Skills and Expectations:- Good communication skills are essential for interacting with both customers and airline personnel effectively.- Strong attention to detail is necessary for managing bookings and ensuring accuracy in ticketing.- Basic computer skills are required for handling ticketing systems and maintaining records.- Candidates should exhibit a willingness to learn and adapt to the travel industry's dynamic nature.- A positive attitude and customer-centric approach are crucial for providing excellent service.

Join our dynamic team as an Airport Ground Staff member in Chandigarh, India. We are looking for enthusiastic individuals with a passion for customer service and a keen interest in the aviation industry. This full-time position is ideal for candidates with 0 to 2 years of experience who have completed their 12th grade.nnKey Responsibilities:nn1. Customer Assistance: You will help passengers with check-in procedures, ensuring their journey begins smoothly. This includes guiding them through documentation and answering any questions they may have.nn2. Baggage Handling: In this role, you will manage the safe loading and unloading of luggage from aircraft while maintaining a keen eye on baggage safety and security procedures. nn3. Coordination with Staff: You will work closely with other airport personnel to ensure efficient flight operations. This involves relaying important information and promptly addressing any issues that arise.nn4. Safety Compliance: Adhering to airport safety regulations is vital. You will be responsible for following protocols to maintain a secure environment for both passengers and staff.nnRequired Skills and Expectations:nnCandidates must possess strong communication skills to interact effectively with diverse groups. A customer-oriented approach and problem-solving abilities are essential for addressing passenger needs. Being a team player who can work under pressure in a fast-paced environment is crucial. Additionally, a positive attitude and a willingness to learn will contribute to your success in this role.

Join our team in Jodhpur as an Airport Manager, where you will oversee airport operations to ensure smooth and efficient services. This role is ideal for individuals with a passion for the aviation industry and a desire to contribute to a busy airport environment.nnKey Responsibilities:nn1. Operational Oversight: Manage daily airport operations, ensuring all activities run smoothly and efficiently, including flight schedules, ground handling, and passenger services.nn2. Team Management: Lead and coordinate the airport staff, promoting teamwork and providing guidance to ensure high-performance standards and effective service delivery.nn3. Customer Service: Ensure excellent customer experience by addressing passenger needs and resolving complaints quickly and effectively.nn4. Safety Compliance: Enforce safety regulations and procedures, ensuring that all airport operations comply with local and national guidelines to maintain a safe environment for staff and passengers.nn5. Collaboration: Liaise with airlines, government agencies, and other stakeholders to facilitate communication and enhance airport operations.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade and possess strong communication and leadership skills. Being detail-oriented and organized is essential for successful operations management. The role requires problem-solving abilities to address issues efficiently and the capacity to adapt to a fast-paced environment. A proactive attitude and willingness to learn will be crucial for anyone looking to thrive in this position. Previous experience in the aviation sector is appreciated but not mandatory.

Job Title : Service CoordinatorExperience : 1- 4 yearsLocation : UPSIDC Industrial Area, GhaziabadRole & Responsibilites :Coordinate service calls, breakdowns, AMC & preventive maintenance.Schedule customer visits and assign service engineers.Follow up with engineers for service reports and job closure.Maintain service, customer & AMC records in Excel/CRM.Prepare service quotations and AMC proposals.Coordinate with Sales, Accounts & Service teams.Follow up on pending service calls and payments.Qualification & Skills :Graduate/Diploma in any relevant field.Good communication, coordination & follow-up skills.Good knowledge of MS Excel, Word & Email.Service coordination,customer support experience.

FUNCTIONAL LEAD - AEM / EDGE DELIVERY SERVICESHyderabad 6-10 Years 10-20 LPA Notice: Up to 30 DaysWe are looking for a Functional Lead with strong AEM Edge Delivery Services (EDS) experience who can connect business stakeholders, content teams and delivery teams and turn business requirements into practical solutions.KEY SKILLSAEM Edge Delivery Services (EDS) Requirements Gathering Solution Planning Backlog Prioritisation Stakeholder Management UAT CoordinationWHAT YOU WILL DO Act as the key liaison between business stakeholders, content teams and delivery teams Gather, analyse and document business requirements Translate business requirements into effective AEM EDS solutions Support solution planning and ensure alignment with business objectives and user experience Prioritise and manage the delivery backlog Coordinate with delivery teams to ensure requirements are clearly understood Manage stakeholder expectations, communication and dependencies Coordinate UAT and support issue resolution Track delivery progress and communicate key updates Ensure the EDS implementation remains aligned with business requirementsWHO SHOULD APPLY?We are looking for professionals with: 6-10 years of relevant experience Strong functional experience with Adobe Experience Manager (AEM) Specific experience with AEM Edge Delivery Services (EDS) Strong requirements gathering and functional analysis skills Experience working with business and content stakeholders Backlog prioritisation and delivery coordination experience Strong stakeholder management and communication skills Experience coordinating UAT and business validationThis is NOT a purely technical AEM development role. The requirement is for a Functional Lead who can understand business needs, guide solution planning and drive effective delivery.LOCATION & COMPENSATIONHyderabad 10-20 LPAPlease check the CTC offered and preferred location carefully before applying.Notice Period: Immediate / Serving / Up to 30 days preferred.If your experience genuinely matches AEM + EDS + Functional Leadership + Stakeholder Management, we would like to hear from you.Please share Updated CV + Current CTC + Expected CTC + Notice Period + Current Location + AEM/EDS Experience + LinkedIn Profile.ADI HR & ConsultingConnecting the right expertise with the right opportunity.

Join our team as an Airport Manager in Silchar Part, where you will oversee airport operations and ensure a smooth travel experience for passengers. This position is ideal for individuals looking to start their careers in airport management.nnKey Responsibilities:nn1. Operational Management: Monitor daily airport activities to ensure all operations run smoothly and efficiently. You will coordinate among different departments to maintain high service standards.nn2. Customer Service: Provide excellent service to passengers, addressing their inquiries and concerns promptly. Your role involves creating a welcoming atmosphere for travelers.nn3. Safety and Compliance: Implement safety procedures and ensure adherence to aviation regulations. Keeping passengers and staff safe is a top priority.nn4. Staff Coordination: Supervise airport staff, including check-in agents and security personnel, ensuring they perform their duties effectively. You'll play a key role in staff training and development.nn5. Crisis Management: Respond to emergencies or unexpected situations quickly and efficiently. This includes coordinating with airport authorities and emergency services when needed.nnRequired Skills and Expectations:nnIdeal candidates should have a positive attitude and strong communication skills. Being detail-oriented and possessing good problem-solving abilities is essential. Proficiency in teamwork and an eagerness to learn will help you succeed in this role. Prior experience is not required, making this an excellent opportunity for recent high school graduates.

We are looking for a Ground Staff Supervisor in Mumbai, India. This role is ideal for individuals with 0 to 5 years of experience and requires at least a 12th-grade education. nnKey Responsibilities:nn1. Supervise Ground Staff: Oversee daily activities and ensure all ground staff members perform their duties effectively and efficiently.n n2. Coordinate Operations: Work closely with other departments to streamline processes and ensure smooth ground operations.nn3. Training and Development: Provide guidance and training to new staff to maintain high standards of service and adherence to company protocols.nn4. Monitor Performance: Evaluate the performance of ground staff regularly and provide feedback to enhance productivity and service quality.nn5. Safety Compliance: Ensure all safety regulations and protocols are followed by staff to maintain a secure working environment.nnRequired Skills and Expectations:nnCandidates must possess strong leadership and communication skills to effectively manage a team. Attention to detail is crucial for monitoring operations and ensuring compliance with safety standards. The ability to work well under pressure and solve problems quickly is essential. Candidates should also demonstrate a commitment to fostering a positive team environment, ensuring staff are motivated and well-trained. A proactive approach to tasks and strong organizational skills will help you excel in this role.

We are seeking a dedicated Airport Manager to oversee daily airport operations in Goa, India. This role is ideal for individuals with 0 to 5 years of experience who are passionate about the aviation industry.nnKey Responsibilities:nn1. Operations Management: Ensure that all airport operations run smoothly by coordinating with various departments and overseeing daily activities.nn2. Customer Service: Focus on providing excellent service to passengers and handling any inquiries or complaints effectively.nn3. Safety Compliance: Monitor safety regulations and ensure all safety procedures are being followed by staff and stakeholders.nn4. Staff Coordination: Manage and support airport staff, optimizing their performance and encouraging teamwork to enhance overall productivity.nn5. Emergency Protocols: Develop and implement emergency response plans for various situations, ensuring that both staff and passengers are prepared and safe.nnRequired Skills and Expectations:nnCandidates must have a minimum of a 12th-grade education. Strong communication skills, both verbal and written, are essential for effective collaboration with staff and passengers. The ability to work well under pressure and adapt to changing situations is critical in this dynamic environment. Candidates should demonstrate leadership qualities and a commitment to safety and customer satisfaction. Being organized and detail-oriented will significantly contribute to the success of the Airport Manager in ensuring efficient operations.

We are seeking an Airport Manager to oversee the daily operations at the Shimla airport. This role is suitable for candidates with 0 to 5 years of experience who have completed at least their 12th grade. The Airport Manager will ensure that the airport runs smoothly and safely.nnKey Responsibilities:nn1. Operational Oversight: Manage all airport operations, ensuring efficiency and compliance with safety standards.n n2. Staff Management: Supervise airport staff, including training and performance evaluations, to maintain high service quality.n n3. Customer Service: Address passenger inquiries and concerns to enhance their travel experience at the airport.n n4. Coordination with Agencies: Collaborate with government agencies and vendors to ensure effective airport operations and compliance.n n5. Emergency Response: Develop and implement emergency procedures to ensure passenger and staff safety during unexpected situations.nnRequired Skills and Expectations:nnCandidates should possess strong organizational skills and attention to detail. Excellent communication skills are crucial for interacting with staff and passengers. The ideal candidate should be proactive in problem-solving and adaptable to changing situations. Basic understanding of airport operations and safety regulations would be beneficial. Furthermore, a commitment to teamwork and delivering exceptional service is expected from all employees in this role.

As an Airport Manager in Rishikesh, you will oversee airport operations, ensuring smooth and efficient service for all travelers. This role is suitable for candidates with 0 to 5 years of experience and requires at least a 12th-grade education.nnKey Responsibilities:nn1. Manage Daily Operations: Oversee the daily activities of the airport, ensuring compliance with safety standards and regulations, while maintaining high levels of customer service.n n2. Coordinate Staff: Supervise and coordinate staff activities, including ground crew, security, and customer service agents, to ensure teams work effectively and efficiently.nn3. Handle Customer Concerns: Address passenger queries and complaints promptly to improve customer satisfaction and address any issues that may arise during their experience at the airport.nn4. Maintain Communication: Work closely with government authorities, airlines, and other stakeholders to ensure smooth operational flow and resolve any challenges.nn5. Implement Improvements: Identify areas for operational improvement and assist in developing strategies to enhance service efficiency and passenger experience.nnRequired Skills and Expectations:nnCandidates should possess strong organizational skills and the ability to handle multiple tasks simultaneously. Good communication skills are essential for interacting with staff and passengers effectively. A proactive attitude is expected, along with the capability to solve problems swiftly. Candidates must be prepared for a fast-paced environment, displaying adaptability and a commitment to delivering high-quality service.

We are seeking dedicated Airport Ground Staff to join our team in Patna, India. This role is ideal for individuals looking to start their careers in the aviation industry, with opportunities for growth and development.nnKey Responsibilities:nn1. Customer Service: Assist passengers during check-in, boarding, and baggage claim, ensuring a smooth and friendly experience.n2. Safety and Security: Maintain high standards of safety by checking boarding passes and luggage, ensuring compliance with airport regulations.n3. Coordination: Work with different teams, including flight crews and baggage handlers, to facilitate efficient ground operations.n4. Problem Resolution: Address passenger inquiries and concerns, helping to resolve any issues that may arise during their travel.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade and possess good communication skills to interact effectively with passengers. A friendly demeanor and a customer-oriented attitude are essential for providing excellent service. While prior experience is not required, a willingness to learn and adapt to a fast-paced environment is necessary. Basic problem-solving abilities will help in addressing passenger needs efficiently. Teamwork is crucial, as you will collaborate closely with colleagues from various departments. A commitment to safety and attention to detail is also important in ensuring a secure travel experience for all passengers.

Join our team as an Airport Ground Staff member in Gwalior, India. This full-time position is ideal for motivated individuals looking to start their careers in the aviation industry. No prior experience is required, making it a welcoming opportunity for enthusiastic candidates.nnKey Responsibilities:nn1. Passenger Assistance: Greet passengers as they arrive, help with check-in procedures, and provide information regarding flights and airport facilities.n n2. Baggage Handling: Manage the safe loading and unloading of passenger baggage, ensuring that items are properly tagged and transported.nn3. Safety Compliance: Ensure all safety regulations and protocols are followed while assisting passengers and during baggage handling.nn4. Communication: Liaise with other airport staff, including flight crews and security personnel, to ensure efficient operations and address any passenger inquiries.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade education. Strong communication skills are essential, as you'll be interacting with passengers and coworkers daily. Being detail-oriented is crucial for ensuring proper baggage handling and safety compliance. Applicants should demonstrate a willingness to work in a fast-paced environment and possess strong interpersonal skills. Being a team player is vital, as you will be collaborating closely with various departments within the airport. Enthusiasm and a professional demeanor are key to creating a positive experience for travelers.

Join our team as an Airport Ground Staff member in Indore, India, where you will play a vital role in ensuring smooth airport operations and providing excellent customer service. This full-time position is ideal for candidates with up to 2 years of experience, including fresh graduates.nnKey Responsibilities:nn- Passenger Assistance: Help passengers with check-in, boarding, and baggage inquiries, ensuring a pleasant travel experience.n n- Safety and Security: Maintain safety protocols and assist in security checks to ensure compliance with airport regulations.nn- Communication: Serve as a point of contact for passengers, providing information about flight statuses, gate changes, and airport facilities.nn- Team Collaboration: Work closely with other airport staff and airline personnel to facilitate efficient operations and quick problem resolution.nnRequired Skills and Expectations:nnCandidates should have completed their 12th grade education and possess clear communication skills. A friendly and approachable demeanor is essential for engaging with passengers positively. You should be a team player who can work effectively in a fast-paced environment while managing multiple tasks. Strong attention to detail and a commitment to safety are crucial in this role. Prior experience is not mandatory, but a willingness to learn and adapt is highly encouraged. Your role will directly impact the comfort and satisfaction of every traveler passing through the airport.

We are looking for a dedicated Ground Staff Supervisor to oversee and coordinate the activities of our ground staff in Gorakhpur. This role is ideal for individuals with a passion for excellent service and efficient operations.nnKey Responsibilities:nn- Supervision: Oversee daily operations of ground staff, ensuring tasks are performed efficiently and effectively.n n- Training and Development: Provide guidance and training to new staff members, helping them understand their responsibilities and company standards.nn- Customer Interaction: Address passenger inquiries and concerns, ensuring a positive experience while maintaining high service standards.nn- Safety Compliance: Monitor safety procedures and uphold company policies, ensuring a safe working environment for staff and passengers.nn- Team Coordination: Collaborate with other departments to streamline operations and enhance service delivery.nnRequired Skills and Expectations:nnCandidates should possess at least a 10th-grade education and may have up to 6 years of relevant experience. Strong communication and interpersonal skills are essential, as this role involves interacting with both staff and passengers. The ideal candidate should demonstrate leadership abilities, be proactive in problem-solving, and maintain a positive attitude under pressure. Attention to detail and the ability to manage multiple tasks effectively will contribute to success in this role. A commitment to teamwork and a passion for service excellence are also key expectations for applicants.

As an Air Ticketing Executive, you will play a vital role in the travel industry by handling customer inquiries and managing ticket reservations effectively.Key Responsibilities:- Customer Interaction: Communicate directly with clients to understand their travel needs and provide relevant flight options.- Ticket Booking: Process flight bookings according to client preferences, ensuring accurate data entry and adherence to the company's policies.- Itinerary Management: Prepare and manage travel itineraries, ensuring all details are correct and clearly communicated to customers.- Problem Resolution: Address and resolve any issues that may arise related to ticketing or travel arrangements in a timely manner.- Follow-Up: Maintain communication with clients after bookings to confirm travel details and provide any necessary updates.- Documentation: Ensure all ticketing-related documents are processed and filed correctly for future reference.Required Skills and Expectations:- You should possess strong communication skills to relay information effectively and assist customers with their queries.- Proficiency in using ticketing software and systems is preferred; training may be provided for suitable candidates.- Attention to detail is crucial, as accurate data entry will be a part of your responsibilities.- You need to be proactive in resolving customer issues and providing excellent service throughout the ticketing process.- A positive attitude and the ability to work in a team environment will help you thrive in this role.Candidates with a passion for travel and customer service are encouraged to apply, regardless of experience level.

Ground Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.Key ResponsibilitiesPassenger ServicesWelcome and assist passengers at the airport.Perform check-in procedures and issue boarding passes.Verify passenger identity, travel documents, and baggage.Assist passengers with self-service kiosks and online check-in.Guide passengers through boarding and arrival procedures.Handle passenger inquiries, complaints, and special requests professionally.Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.Coordinate wheelchair and special assistance services.Boarding & Departure OperationsMake boarding announcements.Verify boarding passes and travel documents.Ensure passengers board according to airline procedures.Coordinate boarding with cabin crew and flight operations.Prepare departure documentation.Ensure on-time departure by following operational schedules.Arrival ServicesAssist arriving passengers.Guide passengers toward baggage claim and customs.Handle lost baggage reports.Coordinate baggage tracing with the baggage department.Resolve passenger service issues.Baggage Handling CoordinationMonitor baggage acceptance and tagging.Ensure baggage complies with airline weight regulations.Coordinate loading and unloading teams.Report mishandled or damaged baggage.Ensure baggage reaches the correct aircraft.Aircraft Turnaround SupportCoordinate aircraft arrival and departure activities.Communicate with ramp staff and flight dispatch.Ensure timely boarding and baggage loading.Support quick aircraft turnaround.Monitor service completion before departure.Customer ServiceDeliver exceptional customer service.Maintain a professional appearance and positive attitude.Resolve passenger concerns efficiently.Explain airline policies clearly.Assist during delays, cancellations, and schedule changes.Safety & SecurityFollow airport safety procedures.Comply with airline Standard Operating Procedures (SOPs).Ensure security regulations are followed.Report suspicious activities immediately.Maintain confidentiality of passenger information.Participate in emergency response procedures.Documentation & ReportingMaintain passenger records.Prepare operational reports.Complete flight documentation accurately.Record incidents and irregularities.Coordinate with supervisors regarding operational updates.Required QualificationsEducation10+2 (Higher Secondary) - Minimum QualificationGraduate in any discipline preferredDiploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.ExperienceFreshers are welcome.0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.Required SkillsTechnical SkillsKnowledge of airport operationsPassenger handling proceduresAirline check-in systems (preferred)Basic computer proficiencyMS Word, Excel, and OutlookDocumentation and record managementSoft SkillsExcellent communication skillsStrong customer service orientationProfessional personality and groomingProblem-solving abilityTeamwork and collaborationTime managementMultitasking capabilityAttention to detailPositive attitudeAdaptabilityPhysical RequirementsAbility to stand for extended periods.Ability to work rotating shifts.Fit to work in a fast-paced airport environment.Ability to lift light baggage when required.Willingness to work weekends, holidays, and night shifts.Work EnvironmentAirport terminalsAirline check-in countersBoarding gatesArrival hallsCustomer service desksBaggage service officesDynamic and high-volume operational environmentSalary (India)Fresher: 20,000 - 28,000 per monthExperienced (2-5 years): 30,000 - 45,000 per monthSenior Ground Staff / Supervisor: 45,000 - 70,000+ per monthSalary varies depending on the airline, airport, location, experience, and employer.

Ground Staff are responsible for ensuring the smooth, safe, and efficient handling of passengers, baggage, aircraft, and airport operations. They provide excellent customer service while coordinating with airline personnel, security agencies, and airport authorities to ensure timely departures and arrivals.Key ResponsibilitiesPassenger ServicesWelcome and assist passengers at the airport.Perform check-in procedures and issue boarding passes.Verify passenger identity, travel documents, and baggage.Assist passengers with self-service kiosks and online check-in.Guide passengers through boarding and arrival procedures.Handle passenger inquiries, complaints, and special requests professionally.Provide assistance to elderly passengers, passengers with disabilities, and unaccompanied minors.Coordinate wheelchair and special assistance services.Boarding & Departure OperationsMake boarding announcements.Verify boarding passes and travel documents.Ensure passengers board according to airline procedures.Coordinate boarding with cabin crew and flight operations.Prepare departure documentation.Ensure on-time departure by following operational schedules.Arrival ServicesAssist arriving passengers.Guide passengers toward baggage claim and customs.Handle lost baggage reports.Coordinate baggage tracing with the baggage department.Resolve passenger service issues.Baggage Handling CoordinationMonitor baggage acceptance and tagging.Ensure baggage complies with airline weight regulations.Coordinate loading and unloading teams.Report mishandled or damaged baggage.Ensure baggage reaches the correct aircraft.Aircraft Turnaround SupportCoordinate aircraft arrival and departure activities.Communicate with ramp staff and flight dispatch.Ensure timely boarding and baggage loading.Support quick aircraft turnaround.Monitor service completion before departure.Customer ServiceDeliver exceptional customer service.Maintain a professional appearance and positive attitude.Resolve passenger concerns efficiently.Explain airline policies clearly.Assist during delays, cancellations, and schedule changes.Safety & SecurityFollow airport safety procedures.Comply with airline Standard Operating Procedures (SOPs).Ensure security regulations are followed.Report suspicious activities immediately.Maintain confidentiality of passenger information.Participate in emergency response procedures.Documentation & ReportingMaintain passenger records.Prepare operational reports.Complete flight documentation accurately.Record incidents and irregularities.Coordinate with supervisors regarding operational updates.Required QualificationsEducation10+2 (Higher Secondary) - Minimum QualificationGraduate in any discipline preferredDiploma or certification in Aviation, Hospitality, or Travel & Tourism is an added advantage.ExperienceFreshers are welcome.0-3 years of experience in aviation, airlines, airports, hospitality, retail, or customer service is preferred.Required SkillsTechnical SkillsKnowledge of airport operationsPassenger handling proceduresAirline check-in systems (preferred)Basic computer proficiencyMS Word, Excel, and OutlookDocumentation and record managementSoft SkillsExcellent communication skillsStrong customer service orientationProfessional personality and groomingProblem-solving abilityTeamwork and collaborationTime managementMultitasking capabilityAttention to detailPositive attitudeAdaptabilityPhysical RequirementsAbility to stand for extended periods.Ability to work rotating shifts.Fit to work in a fast-paced airport environment.Ability to lift light baggage when required.Willingness to work weekends, holidays, and night shifts.Work EnvironmentAirport terminalsAirline check-in countersBoarding gatesArrival hallsCustomer service desksBaggage service officesDynamic and high-volume operational environmentSalary (India)Fresher: 20,000 - 28,000 per monthExperienced (2-5 years): 30,000 - 45,000 per monthSenior Ground Staff / Supervisor: 45,000 - 70,000+ per monthSalary varies depending on the airline, airport, location, experience, and employer.

As an Airport Supervisor in Shillong, India, you will oversee daily airport operations, ensuring a safe and efficient environment for passengers and staff. This full-time position is suitable for candidates with little to no prior experience, as long as they have completed their 12th grade education.nnKey Responsibilities:nn1. Supervise Operations: Oversee all airport activities, including check-in, baggage handling, and boarding processes to ensure they run smoothly and efficiently.nn2. Manage Staff: Lead and coordinate the work of airport personnel, ensuring they perform their duties effectively and provide excellent customer service.nn3. Ensure Safety Compliance: Monitor compliance with airport safety regulations and standards to maintain a safe environment for passengers and staff.nn4. Address Passenger Concerns: Assist passengers with inquiries and concerns, helping to resolve any issues to enhance their travel experience.nn5. Reporting: Prepare daily reports on operational activities and incidents, ensuring that management is informed of any important issues or suggestions for improvement.nnRequired Skills and Expectations:nnCandidates should have basic communication and leadership skills, with the ability to work well under pressure in a fast-paced environment. Strong problem-solving skills and a focus on customer service are essential. Being a team player and having a proactive attitude towards ensuring safety and operational efficiency is also crucial for success in this role.

We are seeking a dedicated Airport Supervisor to join our team in Guwahati. This role is perfect for individuals with a passion for aviation and strong organizational skills. nnKey Responsibilities:n- Overseeing daily airport operations: You will ensure that all processes run smoothly and efficiently within the airport, coordinating with various teams to maintain high standards of service.n- Assisting passengers: You'll provide support to travelers, addressing inquiries and resolving any issues to enhance customer satisfaction at the airport.n- Managing staff: You will supervise airport personnel, ensuring that all staff adhere to company policies and provide excellent service.nnRequired Skills and Expectations:nCandidates should have completed at least the 10th grade. Although prior experience in airport operations is not necessary, any background in customer service or management will be beneficial. Strong communication skills are crucial, as you will interact with passengers, staff, and management. A proactive attitude and the ability to handle stress in a fast-paced environment are essential, as is attention to detail. You must be a team player, willing to collaborate with others to achieve a seamless travel experience for all. Availability for full-time work is required. This position offers an exciting opportunity to kickstart your career in the aviation industry.

Policy Management: Create and update clear company travel and expense (T&E) policies.Vendor Negotiations: Partner with airlines, hotels, and car rental companies to secure corporate discounts.Booking & Logistics: Coordinate flights, lodging, ground transportation, and visas for employees or corporate guests.Budget & Expense Tracking: Monitor spending, manage corporate travel cards, and generate cost-savings reports.HR BHANITA-9282706501

We are seeking a dedicated Airline Customer Service Executive in Delhi, India. This full-time position is ideal for candidates with 0 to 5 years of experience who have completed at least the 10th grade. The role involves assisting customers with their airline needs and providing exceptional service.nnKey Responsibilities:nn1. Customer Assistance: Respond promptly to customer inquiries regarding flight schedules, bookings, and travel policies, ensuring a positive travel experience for every passenger.nn2. Issue Resolution: Address and resolve customer complaints or issues effectively, maintaining a calm demeanor and striving for customer satisfaction.nn3. Information Sharing: Provide accurate information about airline services, including baggage policies and flight delays, to ensure customers are well-informed.nn4. Booking Support: Assist customers in making, changing, or canceling their flight reservations, ensuring smooth transactions and adherence to airline protocols.nn5. Collaboration: Work closely with other team members and departments to coordinate and enhance customer service delivery.nnRequired Skills and Expectations:nnCandidates should possess excellent communication skills, both verbal and written, enabling clear interactions with customers. A friendly and approachable attitude is essential, as is the ability to work well under pressure. Strong problem-solving capabilities and a customer-centric mindset are crucial for success in this role. Candidates should also be comfortable working in a fast-paced office environment and be willing to learn and adapt to different situations.

Join our team as an Airport Supervisor in Jaipur. This role is ideal for individuals who are organized and enjoy working in a dynamic environment, ensuring smooth operations at the airport.nnKey Responsibilities:nn- Oversee daily airport operations: Monitor the functioning of airport services, including customer service, baggage handling, and security to ensure efficiency and safety.n n- Coordinate with various departments: Collaborate with airlines, security, and ground staff to optimize passenger flow and resolve any issues that arise.n n- Train and manage staff: Provide guidance and training to team members to maintain high standards of service and compliance with regulations.n n- Ensure safety and security: Implement safety protocols and procedures, ensuring that all operations adhere to local and international standards.nn- Handle passenger inquiries: Address passengers' questions and concerns, providing assistance and information to enhance their travel experience.nnRequired Skills and Expectations:nnCandidates should have at least a 10th-grade education and possess strong communication and interpersonal skills. The ideal applicant should be organized, able to multitask, and work well under pressure. Experience in the airport or customer service industry is a plus but is not mandatory. A commitment to safety, attention to detail, and a proactive approach to problem-solving are essential for success in this position.

We are seeking an Airline Manager to join our team in Nashik, India. This role is suitable for individuals with 0 to 5 years of experience and requires a minimum education level of 10th pass. The position is full-time and will take place in an office environment.nnKey Responsibilities:nn- Operations Management: Oversee daily airline operations, ensuring that flights run smoothly and on schedule. You will coordinate with staff to maintain high operational efficiency.n n- Customer Service Excellence: Assist passengers with their inquiries and needs. You will work to enhance the overall travel experience by providing prompt and effective solutions to customer issues.nn- Team Leadership: Supervise and support staff members, ensuring that they understand procedures and policies. You will foster a positive team environment and lead staff training sessions as required.nn- Compliance and Safety: Ensure that all operations comply with safety regulations and industry standards. You will stay updated on all necessary protocols to ensure passenger and crew safety.nnRequired Skills:nnCandidates should possess strong communication and interpersonal skills, enabling effective interaction with passengers and staff. Good organizational skills are essential for managing multiple tasks efficiently. A proactive attitude and problem-solving abilities will help in addressing challenges that arise in daily operations. A commitment to providing excellent customer service and an understanding of the airline industry will be beneficial in this role.

Customer Service ManagerExperience: 5-8 YearsLocation: BangaloreHiring Company: Talent Zone ConsultantBrief JD:We are hiring a Customer Service Manager to lead customer support operations, improve service quality, and ensure high customer satisfaction. The role involves managing teams, monitoring service KPIs, handling escalations, and driving process improvements.Key Responsibilities:Manage day-to-day customer service operations and teams.Monitor CSAT, TAT, SLA and other service KPIs.Handle escalated customer issues and ensure timely resolution.Identify process gaps and implement service improvements.Prepare MIS and performance reports.Coordinate with internal teams to resolve customer concerns.Relevant Skillset:Customer Service, Customer Support, Customer Experience, CSAT, SLA, TAT, Escalation Management, Team Management, CRM, MIS, Service Operations, Process Improvement, Quality Management, Voice Process, E-commerce, BFSI