Service Operations Manager Jobs

Job Title: Branch ManagerLocation: NagercoilExperience: 3+ Years (Preferred)Job SummaryWe are looking for a Branch Manager to oversee the daily operations of the branch, manage the team, achieve business targets, and ensure smooth branch performance.Key ResponsibilitiesManage the overall operations of the branch.Lead, guide, and support the branch team.Ensure monthly business and sales targets are achieved.Monitor staff performance and productivity.Handle customer queries and maintain good customer relationships.Coordinate with different departments for smooth operations.Prepare and submit daily, weekly, and monthly reports.Ensure company policies and procedures are followed.Maintain branch records and documentation.Support business growth and branch development activities.RequirementsAny Degree.Good communication and leadership skills.Experience in team handling and branch operations.Basic computer knowledge.Ability to work under targets and deadlines.Skills RequiredLeadershipTeam ManagementCommunication SkillsProblem-SolvingTime ManagementCustomer Relationship ManagementSalary: As per Company Standards.Job Type: Full-Time.

As an Airport Passenger Service Associate, you will play a crucial role in ensuring a smooth and pleasant experience for travelers. Your main responsibilities will include the following:- **Check-in Assistance**: Help passengers with the check-in process, ensuring they have their travel documents ready and guiding them through the steps.- **Baggage Handling**: Assist passengers with their luggage, making sure it is tagged properly and directing them to the correct baggage drop-off areas.- **Information Support**: Provide clear and accurate information about flight schedules, gate changes, and airline policies to help passengers navigate the airport.- **Customer Service**: Address passengers' queries and concerns promptly, maintaining a friendly and professional attitude at all times.- **Emergency Protocols**: Be aware of emergency procedures and assist in keeping passengers safe during unexpected situations or incidents.To be successful in this role, you should possess the following skills and qualities:- **Communication Skills**: Ability to speak clearly and engage effectively with passengers, conveying information in an easy-to-understand manner.- **Customer-oriented Attitude**: A genuine interest in helping others and providing excellent service to create a positive experience.- **Teamwork**: You should be able to work well with colleagues, supporting each other to maintain efficiency in a busy environment.- **Adaptability**: You must be comfortable working in a fast-paced environment and able to handle the challenges that may arise during your shift.- **Basic Computer Skills**: Familiarity with computers for basic data entry and information retrieval can be helpful. This position is ideal for individuals looking to start their careers in the aviation sector, with opportunities for growth and development.

We are seeking a Ground Staff Supervisor in Kolkata, India, to oversee daily operations and ensure smooth functioning at our facility. This entry-level role requires a commitment to teamwork and effective communication.Key Responsibilities:1. **Team Coordination**: Supervise and coordinate ground staff activities to maintain efficiency. Ensure all team members understand their tasks and work together smoothly.2. **Training and Support**: Provide new staff with training on procedures and safety protocols. Offer guidance to improve their performance and ensure adherence to company standards.3. **Monitoring Operations**: Observe daily operations to identify areas for improvement. Ensure that the work environment remains organized, clean, and compliant with safety regulations.4. **Customer Service**: Address customer inquiries and resolve any issues. Maintain a welcoming atmosphere to ensure a positive experience for all visitors.5. **Reporting**: Keep accurate records of daily activities, staff performance, and any incidents that occur. Report these findings to management regularly.Required Skills and Expectations:Candidates should possess excellent communication and interpersonal skills to effectively interact with staff and customers. A high level of organization is needed to manage tasks and ensure operational efficiency. Familiarity with basic safety protocols is essential. A positive attitude and a strong work ethic are expected to foster a cooperative team environment. Prior experience is not required, making this an excellent opportunity for freshers looking to start their careers in a supportive role.

Role & responsibilities* Manage overall site operations for security and facility management services and Hiring as per the requirements* Ensure proper deployment of manpower and maintain attendance records* Coordinate with clients for operational requirements and issue resolution* Conduct regular site visits, inspections, and audits* Monitor discipline, grooming, and performance of deployed staff* Ensure statutory and company compliance at all sites* Prepare operational reports and maintain documentation* Handle emergency situations and ensure timely escalationRequirements:* Experience in security and facility management operations is a must* Strong leadership and team management skills* Good communication and client-handling abilities

Job Title : Hospital Admin Cum Operation HeadLocation: Ramnagar, Dharashiv (Osmanabad), MaharashtraExperience: 5-10 YearsKey Responsibilities:Manage overall hospital administration and daily operations.Ensure smooth functioning of OPD, IPD, ICU, OT, Emergency, Diagnostics, Pharmacy, and Front Office.Lead staff coordination, patient experience, and service quality initiatives.Implement SOPs and ensure NABH compliance.Oversee facility management, vendors, housekeeping, security, and maintenance.Monitor billing, collections, MIS reporting, and operational performance.Drive hospital marketing, branding, referral networks, corporate tie-ups, and health camps.Qualification & Skills:Bachelor

We are looking for a dynamic and results-driven Marketing Manager to lead and execute our marketing strategies across the GCC region. The ideal candidate is passionate about brand growth, digital marketing, and driving measurable business results.Key Responsibilities:Plan and execute marketing campaigns across digital and traditional channels,Manage brand presence and visibility across the GCC marketAnalyze campaign performance and optimise for better ROI, Collaborate with sales, design, and product teams ..Oversee social media, email marketing, and content strategy. Manage marketing budgets effectively

Key ResponsibilitiesLogistics & Fleet Management: Plan, manage, and coordinate all inbound and outbound logistics. Oversee fleet operations, transport vendor management, and route optimization to ensure timely deliveries.Warehouse & Inventory Control: Oversee warehouse layout, space utilization, and inventory management. Implement strict inventory control measures to minimize variances, damages, and shrinkage.Order Fulfillment: Ensure accurate and efficient order processing, picking, packing, and dispatching in accordance with customer service level agreements (SLAs).Cost & Budget Management: Monitor and control distribution, freight, and warehousing costs. Analyze data to identify bottlenecks and implement cost-saving initiatives.Vendor & Stakeholder Management: Negotiate rates and contracts with third-party logistics (3PL) providers, transporters, and packaging suppliers. Collaborate with sales and production teams to align supply with market demand.Compliance & Safety: Ensure all distribution and warehouse activities comply with safety regulations, labor laws, and statutory transport requirements. Maintain high standards of workplace safety.

We are looking for an experienced hospitality professional from the inbound travel trade ecosystem to lead sales and reservations for a luxury heritage hospitality setup in Old Delhi.The role requires someone with strong inbound tourism exposure, excellent relationships within the travel trade ecosystem, and the ability to drive occupancy, bookings, and guest experience through strategic partnerships and effective reservation management.Key ResponsibilitiesDrive inbound sales across FIT, group, and corporate segmentsManage reservations, occupancy planning, inventory, and rate strategiesBuild and maintain strong relationships with DMCs, international tour operators, travel agents, and OTA platformsConvert inquiries into confirmed bookings through proposal management, negotiations, and timely follow-upsCoordinate closely with operations and guest services teams to ensure seamless guest experiencesLead and mentor the reservations team to ensure operational efficiency and service excellenceMonitor market trends, competitor activity, and customer preferences to drive business growthMaintain accurate reservation records, forecasting, and reporting systemsIdeal Candidate10-15 years of experience in hotel sales and reservations within luxury, boutique, or heritage hospitalityStrong network within inbound travel trade and DMC ecosystemDeep understanding of international inbound tourism markets and buyer behaviourStrong communication, negotiation, and stakeholder management skillsProficiency in PMS/CRS systems and OTA managementCandidates should preferably be based out of DelhiImportant NoteCandidates from inbound travel trade backgrounds will be strongly preferredCandidates from domestic travel trade or outbound travel trade backgrounds will not be suitable for this role Interested candidates can share their profiles at:jobs@thepeopleorder.com

As an Airport Manager in Kolkata, you will oversee airport operations, ensuring safety, efficiency, and customer satisfaction. This entry-level role is ideal for someone eager to start their career in the aviation industry.Key Responsibilities:- Manage daily airport operations: You will coordinate various airport activities, ensuring everything runs smoothly from arrivals to departures.- Ensure safety compliance: Your role involves enforcing safety regulations to keep passengers and staff safe at all times.- Oversee customer service: You will handle passenger inquiries and concerns, ensuring a positive travel experience for everyone.- Collaborate with airlines and vendors: Building relationships with airline representatives and service providers will be essential for smooth operations.- Monitor staff performance: You will support and guide airport staff, helping them perform their duties efficiently.Required Skills and Expectations:Candidates should have strong communication skills to interact with staff, passengers, and service providers effectively. Being organized and detail-oriented is crucial for managing multiple tasks and ensuring operations run smoothly. A willingness to learn and adapt to new procedures in a fast-paced environment is important. Since you will work full-time at the office, punctuality and reliability are essential. An educational background of at least 10th pass is required, making this position accessible for entry-level applicants. Enthusiasm for the aviation industry will help you succeed in this role.

The Airport Manager oversees daily operations at the airport in Bhubaneswar, ensuring safety, efficiency, and excellent customer service. This role is ideal for individuals looking to start their career and can adapt to a busy environment. Key responsibilities include:- **Manage Daily Operations**: Supervise all airport activities, ensuring smooth functioning of airport services, including check-in, boarding, and baggage handling. - **Ensure Safety Procedures**: Enforce safety regulations and protocols to protect passengers and staff. Conduct regular inspections to identify and remedy any safety issues. - **Customer Service Oversight**: Address passenger inquiries and complaints efficiently, ensuring a positive travel experience. Work with teams to resolve issues quickly. - **Coordinate with Airlines**: Liaise with airline representatives to manage flight schedules and gate assignments, ensuring timely departures and arrivals. - **Staff Coordination**: Train and supervise airport staff, ensuring they meet performance standards and provide high-quality service.Applicants should possess effective communication skills and be capable of working well under pressure. An understanding of airport operations is beneficial but not required. Attention to detail, good organizational abilities, and a commitment to safety are essential for this role. The ideal candidate is a proactive problem solver who can work collaboratively with various teams in a fast-paced environment.

We are looking for an Airport Supervisor in Bhubaneswar, India. This role is suitable for candidates with 0 to 1 year of experience and a minimum education level of 10th pass. You will manage daily airport operations and ensure a smooth experience for passengers and staff.Key Responsibilities:- Oversee Operations: Coordinate and supervise various airport functions, including check-in, boarding, and security. Ensure all operations comply with safety protocols and standards.- Staff Management: Lead and support airport staff, providing training and guidance as needed. Maintain a positive work environment and encourage teamwork.- Customer Service: Address passenger inquiries and resolve any issues promptly. Ensure that all travelers have a pleasant experience at the airport.- Monitor Compliance: Ensure adherence to airport regulations and policies. Conduct regular inspections to identify and rectify any compliance issues.- Report Generation: Prepare and maintain operational reports. Analyze data to improve efficiency and provide insights for better service.Required Skills and Expectations:Candidates must possess strong communication and interpersonal skills to interact effectively with staff and passengers. Attention to detail is vital for ensuring compliance with safety regulations. The ability to work under pressure in a fast-paced environment is essential. A proactive approach to problem-solving and a willingness to learn are crucial for success in this role. The candidate should demonstrate reliability, punctuality, and a commitment to maintaining a high standard of service.

As an Airport Cargo Loader, you will play a crucial role in the operations at the airport, ensuring that cargo is efficiently loaded and unloaded from aircraft. This position requires physical strength, attention to detail, and teamwork.- **Loading and Unloading Cargo**: You will be responsible for safely loading cargo onto airplanes and unloading it upon arrival. This requires the ability to handle various types of cargo, including heavy and oversized items.- **Inspecting Cargo**: Before loading, you must check all cargo for damage and ensure that it matches the shipping documentation. This step is essential to avoid any discrepancies.- **Operating Equipment**: You will use ground support equipment like forklifts and pallet jacks to move cargo. Familiarity with this equipment is necessary for efficient operations.- **Following Safety Protocols**: It is vital to adhere to safety guidelines at all times to prevent accidents or injuries while handling cargo and operating equipment.- **Team Collaboration**: You will work closely with other airport staff, including cargo handlers and logistics personnel, to ensure smooth operations and timely departures and arrivals.Candidates should have a minimum of 10th-grade education and preferred experience of up to 1 year in a similar role. Physical fitness is essential, as the job involves lifting heavy loads. Good communication skills and the ability to work in a fast-paced environment are also important. Reliability and punctuality are expected from all team members.

We are seeking an organized and motivated Airport Manager to oversee the daily operations at the airport in Goa. This entry-level full-time position is perfect for individuals looking to start their career in airport management.The Airport Manager will be responsible for ensuring smooth airport operations, maintaining safety protocols, and delivering excellent customer service. Key responsibilities include:- **Daily Operations Management**: Oversee all airport activities, ensuring that flight schedules are adhered to and any delays are communicated effectively to passengers.- **Safety and Security Oversight**: Implement and enforce safety regulations to ensure the security of passengers, staff, and aircraft.- **Staff Coordination**: Work closely with various teams, such as ground staff and airline representatives, to ensure efficient and effective service.- **Customer Service**: Address passenger inquiries and complaints, ensuring a positive airport experience.- **Reporting and Documentation**: Maintain accurate records of airport operations, emergencies, and incidents, reporting them as necessary.Candidates for this role should possess strong communication skills and be able to handle stressful situations efficiently. Attention to detail and a good level of organizational ability is essential. The ideal candidate should be willing to learn and adapt quickly to the dynamic airport environment. A background in customer service or previous experience in a similar role is a plus, but not mandatory. Being punctual and reliable is crucial, as is the ability to work well in a team.

We are seeking a dedicated Airline Supervisor to join our team in Palamu. This is a full-time position for individuals who have completed at least the 10th grade. The ideal candidate will have some experience in customer service or supervisory roles, although freshers are encouraged to apply. **Key Responsibilities:**- **Oversee Daily Operations:** Ensure all airline activities, such as check-in and boarding, run smoothly and efficiently, helping passengers with any issues.- **Manage Staff:** Supervise the performance of airport staff, providing guidance and support to maintain high service standards.- **Ensure Compliance:** Adhere to airline policies and safety regulations to guarantee a safe and secure environment for both passengers and staff.- **Assist Passengers:** Address and resolve customer inquiries and complaints, ensuring a positive travel experience.- **Coordinate with Other Departments:** Work closely with various departments, including baggage handling and flight operations, to ensure timely services.**Required Skills and Expectations:**- Good communication skills are essential for interacting effectively with passengers and team members.- Strong problem-solving abilities will help you handle any issues that arise during operations.- Basic understanding of airline procedures will be beneficial, though on-the-job training will be provided.- A positive attitude and ability to remain calm under pressure are important for delivering excellent customer service.- Being a team player is crucial, as you will work closely with various staff members to achieve common goals.

Were seeking an experienced Jewellery Store Manager to lead our team and ensure the smooth operation of our store. You'll be responsible for managing staff, driving sales, overseeing inventory, and delivering exceptional customer service. If you have a passion for jewellery and strong leadership skills, we want to hear from you!Requirements:Retail management experience Excellent customer service and communication skills Ability to meet sales targets and manage store operations.

Key Responsibilities1. Operations & QualityWorkflow Optimization: Manage the service floor schedule to ensure jobs (like PCB repairs or product servicing) are completed on time.Quality Control: Monitor the quality of work performed and ensure compliance with safety and industry standards (e.g., IPC standards for electronics).Inventory Management: Oversee the availability of spare parts, components, and tools required for service operations.2. Team LeadershipSupervision: Lead and mentor a team of technicians and service advisors.Training: Organize regular training on new hardware, software updates, or customer service etiquette.Performance Reviews: Set and track KPIs for individual team members.3. Customer & Relationship ManagementEscalation Handling: Resolve complex or high-priority customer complaints that the front-line staff cannot handle.Warranty Management: Oversee the processing of warranty claims and defect ratio analysis.SLA Compliance: Ensure the team meets Service Level Agreements (e.g., all repairs must be finished within 48 hours). Required SkillsTechnical Breadth: A strong understanding of the products being serviced (e.g., schematics, electronic troubleshooting, or firmware).Soft Skills: High emotional intelligence to deal with frustrated customers and manage a technical team.Financial Acumen: Ability to manage a department budget, track revenue from out-of-warranty services, and reduce operational costs.Analytical Thinking: Ability to read Service Dashboards to identify bottlenecks (like high Repeat Repair Rates).