Service Manager Job Vacancies in Nashik

We are looking for a motivated Technical Service Officer to join our team in Nashik. This entry-level role is ideal for candidates with a diploma and a strong interest in technical services.**Key Responsibilities:**- **Technical Support:** Provide assistance to customers on product usage and troubleshoot technical issues, ensuring they receive the necessary help promptly.- **Product Testing:** Conduct tests on various products to ensure they meet quality standards and report any defects or improvements needed.- **Documentation:** Maintain accurate records of customer interactions, technical solutions provided, and product performance to ensure a reliable database of information.- **Field Visits:** Occasionally visit customer sites to perform installations or provide on-site assistance, enhancing customer satisfaction through direct support.- **Collaboration:** Work closely with other team members and departments to resolve complex issues and improve service delivery, promoting teamwork.**Required Skills and Expectations:**- **Technical Knowledge:** A basic understanding of technical concepts related to the products offered is essential to effectively assist customers.- **Problem-Solving Skills:** Ability to analyze issues and come up with logical solutions quickly will be important in this role.- **Communication Skills:** Strong verbal and written communication skills are necessary for clear interaction with customers and team members.- **Adaptability:** Willingness to learn and adapt to new technologies and processes as they evolve is crucial.- **Team Player:** Ability to work well in a team environment while also being capable of taking initiative when needed.Candidates should be proactive, eager to learn, and have a positive attitude towards customer service.

Job Title: Customer Care Manager (CCM) - AutomobileLocation: NashikExperience: 3-5 YearsIndustry: AutomobileJob Overview:We are looking for a dynamic and customer-focused Customer Care Manager (CCM) to oversee customer service operations in the automobile sector. The candidate will be responsible for enhancing customer satisfaction, managing service teams, and ensuring a seamless customer experience across all touchpoints.Key Responsibilities:Manage end-to-end customer service operations for sales and after-sales supportHandle customer complaints, escalations, and ensure timely resolutionDevelop and implement customer satisfaction strategies (CSI)Monitor service quality and ensure adherence to company standardsCoordinate with service, sales, and technical teams for issue resolutionMaintain customer feedback records and generate reportsConduct regular follow-ups with customers to improve retentionTrain and guide customer care executives and service advisorsEnsure achievement of customer satisfaction and retention targetsKey Skills Required:Strong customer handling and problem-solving skillsExcellent communication and interpersonal abilitiesKnowledge of automobile service processesLeadership and team management skillsCRM software knowledgeAbility to handle pressure and manage escalationsQualification:Graduate / MBA (Preferred)Automotive or Management background preferredExperience:5-10 years in customer service within the automobile industryExperience in dealership or service center preferred.

We are looking for a Customer Support Manager to join our team in Nashik. This role involves overseeing customer service operations and ensuring excellent service standards. The ideal candidate will be a proactive leader with a focus on customer satisfaction.**Key Responsibilities:**- **Lead the Customer Care Team**: Manage and motivate a team of customer care representatives to deliver high-quality service consistently, ensuring they meet performance targets and provide helpful solutions.- **Handle Customer Inquiries**: Address and resolve complex customer issues promptly, guiding the team in effective problem-solving techniques and ensuring customer satisfaction.- **Develop Customer Care Policies**: Create and implement effective customer service policies and procedures that enhance the customer experience and streamline operations.- **Monitor Performance Metrics**: Track key performance indicators (KPIs) and analyze customer feedback to identify areas for improvement and implement necessary changes.- **Train and Support Staff**: Provide ongoing training and support to the customer care team, ensuring they have the skills and knowledge to assist customers effectively.**Required Skills and Expectations:**The ideal candidate should have 4 to 5 years of experience in customer service management. Strong communication and interpersonal skills are essential, along with the ability to lead and inspire a team. Problem-solving skills and a customer-centric mindset are critical for this role. Proficiency in using customer service software and tools is expected. Candidates should be capable of working in an office setting and need to be female due to client requisites. A positive attitude and ability to adapt in fast-paced environments will ensure success in this role.