Service Manager Job Vacancies in Nashik

Position SummaryWe are seeking an empathetic, proactive, and energetic Guest Happiness Manager (GHM) to lead our guest experience and hospitality operations. In this role, you will be the heart of our propertys guest relations-responsible for turning routine stays into extraordinary, memorable experiences. From personalized pre-arrival coordination and warm welcomes to real-time service recovery and post-stay engagement, you will ensure every guest feels valued, delighted, and cared for. The ideal candidate thrives on human connection, possesses sharp problem-solving instincts, and maintains high standards of service excellence across all touchpoints.Key Responsibilities & DutiesGuest Journey & Experience Curation:Coordinate pre-arrival communications to map out guest preferences, special requests, celebrations (birthdays, anniversaries), and dietary requirements.Personally greet guests upon arrival, oversee smooth check-in procedures, and provide orientation for property amenities, local attractions, and curated experiences.Design and implement personalized touchpoints (welcome notes, curated local gifts, surprise amenities) that elevate the guest stay.Real-Time Service Delivery & Issue Resolution:Walk the floor regularly to engage with guests, actively gather live feedback, and anticipate unexpressed needs.Handle guest complaints, operational glitches, or service breakdowns with empathy, speed, and discretion, executing immediate and effective service recovery.Coordinate cross-functionally with Housekeeping, Front Desk, F&B, and Maintenance teams to ensure guest requests and maintenance issues are fulfilled promptly.Review Management & Feedback Analytics:Monitor online reviews (Google, TripAdvisor, Booking.com, OTA portals) and social media mentions, responding professionally and promptly to guest feedback.Track guest satisfaction scores (NPS/CSAT), identify service trends or operational gaps, and present weekly/monthly actionable feedback reports to property leadership.Implement loyalty initiatives and maintain repeat guest profiles to deliver consistent, customized service during return visits.Staff Training & Hospitality Culture:Conduct regular training sessions for front-of-house and support staff on service etiquette, empathetic communication, active listening, and service recovery protocols.Foster a Guest-First operational culture across all property departments.

Job Description Regional Sales & Marketing ManagerLocation: Pan India Department: Sales & Marketing Salary : 50,000 To 1 Lpa & above as per experienceReports To: National Sales & Marketing HeadJob Summary:We are looking for a dynamic Regional Sales & Marketing Manager to drive sales growth, develop marketing strategies, and expand brand presence within the assigned region. The role involves leading a sales team, executing marketing campaigns, and achieving revenue targets.Key Responsibilities: Develop and implement regional sales and marketing strategies. Lead and motivate the regional sales team to achieve targets. Identify new business opportunities and expand market share. Plan and execute regional marketing campaigns and promotions. Build and maintain strong relationships with key clients and distributors. Monitor competitor activities, market trends, and customer preferences. Prepare sales forecasts, reports, and performance analysis. Ensure compliance with company policies and brand guidelines.Requirements: Education: Bachelor's/Masters in Business, Sales, or Marketing. Experience: 5+ years in sales & marketing, preferably in [Industry]. Skills: Leadership, negotiation, market analysis, digital marketing, and CRM. Knowledge: Regional market dynamics, brand positioning, and sales forecasting. Other: Willingness to travel within the region.

Dear Candidate,Greeting for the day!We are Hiring for the jobs for the position of Air HostessSKILLS*Strong verbal communication skills*Excellent PersonalityInterview Timings:- 10 am to 6 pmQualification: Any Under Grad/Graduated(Freshers)POSITION:- Air Ticketing / Ground Staff / Cabin Crew / Technical DepSALARY:- 25K TO 40K + CAB + MEALSIndustry:-Aviation / AirlineLocation:-All IndiaThanksRegards/Aviation Team

Dear Candidate,Greeting for the day!We are Hiring for the jobs for the position of Air Ticketing / Ground Staff / Cabin Crew / Maintenance Engineer/Airport ManagementSKILLS*Strong verbal communication skills*Excellent PersonalityInterview Timings:- 10 am to 6 pmQualification: Any Under Grad/Graduated(Freshers)POSITION:- Air Ticketing / Ground Staff / Cabin Crew / Technical DepSALARY:- 25K TO 40K + CAB + MEALSIndustry:-Aviation / AirlineLocation:-All India

ResponsibilitiesSetting customer expectations and revenue goals.Identifying customer demands and requirements.Developing plans to address customer-specific needs.Dealing with people of different backgrounds and temperaments.Solving customer issues and complaints.Planning strategies for customer care and conflict resolution.Cross-selling products and services to the customer.Advising customers on cost-effectiveness.Overseeing the activities of the sales team.Offering exceptional customer service to customers.Negotiating agreements with customers.RequirementsBachelors degree in Business Administrator, Marketing or a relevant field.3 years of experience working as a Customer Relationship Manager or a similar role in the customer service department.Demonstrate the ability to work in teams and independently.Excellent organizational and interpersonal skills.Outstanding oral and written communication skills.Good customer service skills.Exceptional negotiation and sales skills.Proficiency in Microsoft Office Tools.Sound knowledge of the companys products and services.Ability to maintain sensitive and confidential information.Excellent presentation skills.

Ensure that each crew has the tools it needs to meet project milestonesCreate project schedules that include materials estimates and manpower needs to be submitted to managementAssist in documenting project phases and creating summary reports for company managementWork with field personnel to handle project issues as they ariseBuild a strong team by cultivating relationships between each crew and illustrating how individual team members affect the success of the entire project

Dear Candidate,Greeting for the day!We are Hiring for the jobs for the position of Air Ticketing / Ground Staff / Cabin Crew / Maintenance Engineer/Airport ManagementSKILLS*Strong verbal communication skills*Excellent PersonalityInterview Timings:- 10 am to 6 pmQualification: Any Under Grad/Graduated(Freshers)POSITION:- Air Ticketing / Ground Staff / Cabin Crew / Technical DepSALARY:- 25K TO 40K + CAB + MEALSIndustry:-Aviation / AirlineLocation:-All IndiaThanksRegards/Aviation Team

Dear Candidate,Greeting for the day!We are Hiring for the jobs for the position of Ground StaffSKILLS*Strong verbal communication skills*Excellent PersonalityInterview Timings:- 10 am to 6 pmQualification: Any Under Grad/Graduated(Freshers)POSITION:- Air Ticketing / Ground Staff / Cabin Crew / Technical DepSALARY:- 25K TO 40K + CAB + MEALSIndustry:-Aviation / AirlineLocation:-All India

Dear Candidate,Greeting for the day!We are Hiring for the jobs for the position of Airport Ground Staff SKILLS*Strong verbal communication skills*Excellent PersonalityInterview Timings:- 10 am to 6 pmQualification: Any Under Grad/Graduated(Freshers)POSITION:- Air Ticketing / Ground Staff / Cabin Crew / Technical DepSALARY:- 25K TO 40K + CAB + MEALSIndustry:-Aviation / AirlineLocation:-All IndiaIf You Are Interested Then You Can Share Your Resume On This ThanksRegards/Aviation Team

Dear Candidate,Greeting for the day!We are Hiring for the jobs for the position of Air Ticketing / Ground Staff / Cabin Crew / Maintenance Engineer/Airport ManagementSKILLS*Strong verbal communication skills*Excellent PersonalityInterview Timings:- 10 am to 6 pmQualification: Any Under Grad/Graduated(Freshers)POSITION:- Air Ticketing / Ground Staff / Cabin Crew / Technical DepSALARY:- 25K TO 40K + CAB + MEALSIndustry:-Aviation / AirlineLocation:-All India

Key ResponsibilitiesManage and supervise daily field operations within the assigned region.Lead, motivate, and monitor field executives, sales teams, technicians, or project teams as applicable.Ensure achievement of operational, sales, service, or project objectives.Conduct regular field visits to monitor performance, quality, and customer satisfaction.Coordinate with internal departments to ensure smooth execution of field activities.Prepare and maintain field reports, performance data, and operational records.Resolve customer concerns and operational issues in a timely manner.Monitor resource utilization, manpower deployment, and productivity levels.Ensure compliance with company policies, safety standards, and regulatory requirements.Train and mentor team members to improve performance and operational effectiveness.

Key ResponsibilitiesDevelop and maintain strong relationships with existing and potential clients.Understand customer requirements and recommend suitable products or services.Manage client accounts and ensure high levels of customer satisfaction.Act as the primary point of contact for client inquiries, concerns, and service requests.Identify opportunities for cross-selling and upselling products and services.Achieve assigned sales, revenue, and customer retention targets.Coordinate with internal departments to resolve customer issues promptly.Monitor market trends and competitor activities to identify business opportunities.Prepare client reports, business reviews, and account performance updates.Ensure compliance with company policies, procedures, and regulatory requirements.

Key ResponsibilitiesDevelop and maintain strong relationships with existing and potential clients.Understand customer requirements and provide suitable products or service solutions.Act as the primary point of contact for customer inquiries and concerns.Identify opportunities for upselling and cross-selling products/services.Regularly engage with clients through calls, meetings, and follow-ups.Resolve customer issues promptly and ensure a high level of client satisfaction.Achieve assigned sales and relationship management targets.Monitor customer accounts and maintain accurate records in CRM systems.Coordinate with internal teams to ensure seamless customer service delivery.Gather customer feedback and provide insights to management.