Technical Support Manager Jobs

Provide onsite support for desktops, laptops, printers, scanners, IP phones, UPS, switches,routers, VC systems, CCTV, and other IT equipment. Perform preventive and predictive maintenance of IT equipment. Troubleshoot hardware and software issues (L1L2 support). Install and configure operating systems, software, and network connectivity. Manage incidents and service requests through helpdesk system and ensure SLA compliance. Handle IMAC activities (Install, Move, Add, Change) for IT infrastructure. Coordinate with ISP and third-party vendors for connectivity and warranty/AMC support. Provide Video Conferencing (VC) support including MS Teams, WebEx, and Google Meet. Maintain IT asset inventory and conduct periodic verification. Submit daily activity reports and escalate critical issues when required.

CASE MANAGEMENT1.Entering new cases into assignment list2.Maintain & organize physical & digital files for each caseDOCUMENT MANAGEMENTPrepare & submit the property related required documentsObtaining necessary documents from relevant authorities & source including applications for missing documentsEnsure all documents are handled & stored in compliance with company policies & legal requirementsCOMMUNICATION & COORDINATIONCommunicate with external parties, such as property owners,tenants or representatives to obtain necessary documentationProvide regular updates on case progress to property owners or their representative

1. Production PlannerPrimary Role:To efficiently plan, coordinate, and oversee the production schedule to ensure timely and cost-effective manufacturing of sweaters according to customer requirements.Key Responsibilities:Production Scheduling:Create and manage production schedules based on orders, capacity, and deadlines.Prioritize jobs according to delivery commitments and available resources.Material Planning:Ensure timely availability of yarns, trims, and other materials.Coordinate with the procurement team to avoid material shortages.Capacity Management:Analyze machine and labor capacity to align with production targets.Allocate work to different production lines or units effectively.Monitoring & Reporting:Track daily, weekly, and monthly production output.Generate reports on productivity, delays, and efficiency.Coordination:Liaise with knitting, linking, finishing, quality, and merchandising teams.Communicate regularly with the sales or merchandising teams for delivery schedules.Problem-Solving:Identify bottlenecks or issues in production and coordinate solutions.Adjust plans in response to machinery breakdowns or quality issues.2. Sweater Knitting Technician / SupervisorPrimary Role:To manage and oversee the knitting operations ensuring the machines produce sweaters (or sweater panels) as per technical specifications and quality standards.Key Responsibilities:Machine Operation & Maintenance:Set up and operate flat or circular knitting machines (e.g., Stoll, Shima Seiki).Conduct routine machine checks and minor maintenance to ensure optimal performance.Technical Setup:Load and verify knitting programs and parameters according to style specs.Troubleshoot programming and mechanical issues during production.Production Supervision:Supervise knitting operators and helpers.Ensure daily knitting targets are met without compromising quality.Quality Control:Inspect knitted panels for defects such as dropped stitches, wrong gauge, holes, etc.Work closely with the QC team to ensure adherence to quality standards.Yarn Management:Ensure correct yarn is used for each style.Monitor yarn consumption and wastage.Documentation:Maintain records of machine settings, output, maintenance, and downtime.Report any technical issues or deviations to higher management.Training & Development:Train junior operators on machine handling and basic troubleshooting.Stay updated with latest knitting technologies and practices.

Civil Site Engineer should manage and supervise Civil activities at site.

Job Title: Technical Support Team Lead / Technical Manager (VOIP Services)Location: Hyderabad, IndiaShift: US Shifts (Night Shift)Workweek: 5 days per week (Weekends Off)Job Overview:We are looking for an experienced Technical Support Team Lead or Technical Manager to manage our VOIP services support team. The ideal candidate will have a strong technical background in VOIP technologies, excellent leadership skills, and the ability to handle complex technical issues while ensuring excellent customer satisfaction. This role involves overseeing a team of engineers, providing escalated support for VOIP-related issues, and ensuring high-quality service delivery to clients, especially in the US market.Key Responsibilities: Lead, mentor, and manage a team of technical support engineers specializing in VOIP solutions. Provide technical guidance and escalate complex technical issues to the appropriate teams when necessary. Oversee and ensure the team delivers high-quality support for VOIP products and services, ensuring timely resolution of issues and customer satisfaction. Manage the ticketing system, track ongoing issues, and ensure that SLAs are met consistently. Perform root cause analysis for recurring technical issues and work with product teams to implement solutions. Collaborate with engineering teams to provide feedback and improve the product or service offerings based on customer experiences and support cases. Develop, maintain, and update troubleshooting guides, knowledge base, and standard operating procedures (SOPs) for the support team. Manage customer escalations and provide high-level technical support for complex VOIP-related queries. Provide reporting on team performance, including incident resolution, customer feedback, and process improvements. Implement training programs for the support team to ensure they stay updated with the latest VOIP technologies and trends. Participate in hiring, onboarding, and performance evaluations for team members. Work in US Shift hours, collaborating with US-based teams and clients.Skills & Qualifications: Experience: Minimum of 5-7 years of experience in technical support, with at least 2-3 years in a leadership role in the VOIP/Telecommunications industry. Technical Skills:o Strong knowledge of VOIP technologies (SIP, RTP, PSTN, PBX, IP Telephony).o Experience with VOIP platforms like Asterisk, FreePBX, Cisco, Avaya, or similar technologies.o Familiarity with networking concepts such as IP addressing, DNS, DHCP, VPNs, and firewalls.o Proficient in troubleshooting issues related to VOIP call quality, connectivity, and infrastructure.o Understanding of telecom protocols and systems (SIP, H.323, QoS, and QoE).o Hands-on experience with server and network management, including Linux/Unix-based systems.o Familiarity with ticketing and CRM systems (Zendesk, Freshdesk, JIRA, etc.). Soft Skills:o Excellent communication skills, both verbal and written.o Strong problem-solving abilities and analytical thinking.o Ability to manage high-pressure situations and prioritize tasks effectively.o Proven leadership skills with the ability to motivate and manage a team.o Customer-focused mindset with a dedication to delivering exceptional service. Education:o Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field. Advanced certifications or a Masters degree is a plus.Preferred Qualifications: Experience working in a US Shift or a 24/7 support environment. Knowledge of cloud-based VOIP solutions (e.g., AWS, Azure, Google Cloud). Experience with VOIP billing systems and integrations. Certifications like CCNA, CompTIA Network+, or ITIL Foundation would be an advantage.akhil@vitelglobal.com, 9573584606

A leading business house in Fly Ash Brick Manufacturers, also known for Cement Manufacturers, Tmt Bar Wholesalers seeks candidature for the following Job PositionTechnical Support (Multiple Locations)Location: Guwahati, Tinsukia/Jorhat, SilcharDepartment: Technical SupportCurrent opening : 3 nosCompany: XtechQualifications Required: Civil Background with a Diploma or relevant qualifications. Must possess a valid two-wheeler driving license.Experience: Minimum 2-3 years.Responsibilities: Provide technical support for field activities. Troubleshoot and resolve issues related to company products. Assist clients with technical queries and ensure satisfaction.Salary: 30,00035,000 per monthTravel to Barak/Mizoram/Tripura regions is required.Please share/ WhatsApp your updated resume to +91 9508522589 or email it to hallmarkcareersolutions@gmail.com for further proceedings. Visit our website www.hallmarkcareersolutions.in for current job openings

As a RMC Plant Manager, you will be responsible for Plant Maintains in the following areas:Assign and schedule work orders so they are completed on time.Assisting entire operation of the plant and machinery with full Adv technical support.Provides complete support for the promotion of sales to achieve the desired target.Overall supervision of plant, machinery, Maintenance, vehicle routing, quality control etc.Monitor Day-to-day program scheduling for deliveries to various sites.Coordinates the overall maintenance activities through planning and communication with peers, team members, customers (internal and external), suppliers and technical staff.Develops and controls plans and budgets for the maintenance area.Responsible for implementing a cost-effective preventative maintenance program to maintain production equipment in an efficient, safe operating, manner.Follows through with daily checks for accuracy and progress.Co-ordination with sales & purchase depts. for the effective output of the plant.Schedules people, machines, materials, and support services to achieve maximum team efficiency in meeting production requirements.Ensures team members are trained to guarantee proper skill sets are developed and improved on daily. Completes performance evaluations and counseling session in a timely and constructive manner.Keep the plant running as efficiently as possible.Inspection of concrete molds and setup. Kindly call 9884557533/9150011080

Votiko Solutions: Your Pathway to a Rewarding Career Adventure!Explore a realm of possibilities with Votiko Connects, where we welcome driven individuals to become Call Center Executives in our expanding international BPO.Position: Call Center ExecutivesCompany: Votiko ConnectsType: International BPO (Crafting Success from Anywhere)Start Your Success Journey:1. Ignite your telemarketing expertise: lead generation, appointment scheduling, surveys, and verification.2. Master the art of inbound and outbound communication, crafting personalized experiences for B2B and B2C clients. 3. Build strong customer relationships through calls, emails, and live chat interactions.4. Exceed performance benchmarks, demonstrating your skills in a self-directed environment.Your Success Qualifications:1. Brighten your career with at least 3 years of experience in the vibrant international call center sector. 2. Communicate fluently in English, complemented by outstanding communication abilities.3. Age is merely a number seize opportunities for those under 40 years.4. Showcase a solid history in telemarketing and customer service.5. Equipped with a laptop and a reliable broadband connection for a smooth remote working experience.Why Votiko Connects? Unleash the Potential: Competitive salary: 20,000 to 40,000 per month + incentives, based on your remarkablperformance. Enjoy the flexibility of working from any location you choose. Become part of a culture that prioritizes satisfaction, growth, and celebration.Slogan: Votiko Connects - Where Every Call is a Bridge to Your Success!Ready to Connect? Reach Out Now: Dial 8511539085 or dispatch your resume to hr@votiko.comEmbark on a journey where each call connects you to new heights, and every interaction is a stepping stone towards a flourishing career. Join Votiko Connects, where success is not just a destination; it's the journey we embark on together!

New Product Development: Development of new product development, ensuring they meet customer requirements, industry standards andregulatory compliance. Formulation development: Design, develop and optimize paint formulations to improve performance, cost and sustainability. Makestandard formulation recipe of product. Testing and Evaluation: Plan, execute, and analyze laboratory and field tests to evaluate paint performance, durability and compliance withindustry standards. Market Analysis (Product related analysis. product demand, product study) To ensure the Product meets the customer's standard requirements and Product Approval from Customer. Production support: Collaborate with the production team to ensure smooth production, troubleshoot issues, and optimize processes. Quality Control: Develop and implement quality control procedures to ensure consistent product quality. Technical Support: Provide technical support to customers, sales teams, and other stakeholders..Desired Candidates-Bachelors or master's degree in Paints, chemical, polymer. 6+ Years experience in R&D, formulation development, or a related field in he paint or coatings (Protective coating, epoxy coating) industry. Strong knowledge of paint formulation, polymer chemistry, and coatings technology. Proficiency in laboratory techniques, testing methods and analytical instruments. Excellent communication, collaboration, and project management skills, ability to work in fast paced environment, prioritize tasks, and meet deadlines. Proficient in MS Office..For more details- Contact- Mr. D. M. Patil - 9096900878Mail ID-vijayamgmt@gmail.com

Monitor and respond to customer inquiries and feedback promptly.Coordinate with sales, and marketing and customer service teams to ensure seamless customer communication.

We are seeking an experienced and motivated Manager - Sales and Application Engineer to join our team. This role will be responsible for driving sales and providing technical applications support for cutting tools. The ideal candidate will possess a strong background in mechanical engineering, combined with substantial experience in sales, and will play a pivotal role in fostering relationships with clients and achieving business objectives.

Job Description: Technical Leadership: Oversee the technical services team, providing direction & support for product development, customer inquiries and troubleshooting of technical issues related to ion exchange resins and associated applications.Product Development: Lead the development of new products & formulations, ensuring alignment with market needs and regulatory requirements. Client Support: Serve as the primary technical contact for key clients. Address technical inquiries, provide training and develop customized solutions to meet specific customer requirements.Market Analysis: Conduct market research to identify trends, customer needs and competitive landscape. Use insights to inform product development and marketing strategies.Collaboration: Work closely with sales, marketing and production teams to ensure seamless communication and alignment on product launches, customer feedback and market demands.Quality Assurance: Implement and oversee quality control processes to ensure that all products meet industry standards and customer expectations.Regulatory Compliance: Ensure that all products comply with relevant environmental, health and safety regulations. Keep abreast of changes in regulations that could impact product offerings.Team Management & Development: Mentor and develop technical staff, fostering a culture of innovation, collaboration and continuous improvement within the team.Education: : B.E. / M.E. / B.Tech / M.Tech (Chemical) OR B. Sc / M. Sc (Chemistry)Role : Manager Technical Services & DevelopmentIndustry Type : Pharmaceuticals, Ion exchange Resins, ChemicalsFunctional Area : Techno Marketing, Presentations, Client Support, etc.

-To respond to the customer messages.- Daily listing updates (Placing designs in mockups, moving the prepared images to the store,listing, entering the title and tags correctly)- To make listings on our web page, and to update current listings,- To respond the incoming phone calls (our page has just been established, advertising andpromotional activities have not started yet and there are no phone calls at this stage)

*Analyzing data to recommend improvements to existing systems or processes*Setting up new computers, networks, and software for new employees*Providing support to IT staff by answering phones, processing paperwork, and responding to user requests*Installing operating systems and other computer software applications on new computers*Coordinating with other departments to ensure that all technology is working properly for the company*Collecting, analyzing, and storing data for use in reports*Supporting the maintenance of existing computer systems, including troubleshooting problems with hardware and software*Assisting with computer network security by scanning for vulnerabilities and viruses*Providing technical support for computer hardware and software issues

Onsite job opportunity- We are looking for a high-performing Sales Head. The successful candidate will meet our customer acquisition and revenue growth objectives. - Sales Head's responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve your financial targets. Sales director duties will include hitting annual targets, building relationships and understanding customer trends. Responsibilities :- Develop and execute strategic plan to achieve sales targets and expand our customer base for our BPO products like Customer Engagement Services, Data Processing, Data entry, Inbound and Outbound Call Center - Build and maintain strong, long-lasting customer relationships - Own and hit/exceed annual sales targets within assigned territory and accounts- Preparing short-term and long-term sales plan towards reaching the assigned goals - Consistently achieve revenue targets in line with team/organizational objectives- Partner with customers to understand their business needs and objectives - Reporting on forces that shift tactical budgets and strategic direction of account - Conversion of leads received through various marketing channels Requirements : - Proven sales experience, meeting or exceeding targets - Solid experience in Business Process Outsourcing (BPO) Sales for Inbound and Outbound Call centers, Customer Engagement Services, Data Processing, Data Entry and other related products - Previous experience as a sales Head or sales manager in BPO industry - Ability to communicate, present and influence all levels of the organization, including executive and C-level Experience Requirement - 5+ years of experience in Inside Sales / Outbound Sales / Business Development - Experience in BFSI or EdTech is an added advantage. Language Requirement - Should know 3-4 Languages - English and Hindi is a Must - Kannada, Tamil, Telugu, Bengali, Marathi is preferable

Coordinating the sales team by managing schedules, filing important documents and communicating relevant information. Ensuring the adequacy of sales-related equipment or material. Responding to complaints from customers and give after-sales support when requested.