Sales Coordinator Female Graduate Jobs in Nagpur

Handle inbound & outbound calls in a professional manner Resolve customer queries, complaints, and requests effectively Provide accurate information about products/services Maintain proper call records and update CRM systems Ensure high levels of customer satisfaction and service quality Follow communication scripts and company guidelines Meet daily/weekly performance targets and KPIs Coordinate with internal teams for issue resolution Maintain confidentiality of customer information Adapt to night shift schedules and work discipline

Excellent Communication Skills: Telecallers need to articulate clearly, listen actively, and convey information effectively over the phone.Persuasion Skills: Being able to persuade customers, answer their objections, and convince them about the product or service is crucial.Customer Service Skills: Telecallers should be empathetic, patient, and able to handle customer inquiries, complaints, and feedback professionally.Product/Service Knowledge: A good understanding of the products or services being offered is essential to address customer queries and provide accurate information.Active Listening: Telecallers need to listen attentively to customers to understand their needs and concerns accurately.Problem-Solving Skills: Ability to think on their feet and provide solutions to customer issues or complaints efficiently.Resilience and Patience: Telecalling can be challenging, especially dealing with irate or difficult customers. Having resilience and patience is key to maintaining professionalism.Time Management: Telecallers often have targets or quotas to meet. Effective time management helps in making the most out of each call and achieving targets.Computer and Software Skills: Basic knowledge of computer systems and software used for maintaining call records, updating customer information, etc., is usually required.Adaptability: The ability to adapt to different situations, scripts, and customer personalities is crucial in telecalling.Teamwork: In many call centers, telecallers work as part of a team. Collaborating with team members and sharing best practices can enhance performance.Confidence and Assertiveness: Confidence in oneself and the product or service being offered, along with assertiveness in communication, can positively influence call outcomes.Language Skills: Depending on the target audience, proficiency in multiple languages can be advantageous.

Ensure product knowledge by Imagination Groups ways of training.On Site Product Presentation to prospects.Work closely with Agent and Advisors on planning and reviewing of activities and goals.Achievement of monthly, quarterly & yearly business plans.Ensure Company's product mix sales target and adhere to the business norms. Ensure customer queries are responded to satisfactorily as per Imagination groups standard. Develop and maintain Customer relationship