telecaller (Female Candidates only)

Appynitty Communications

Excellent Communication Skills: Telecallers need to articulate clearly, listen actively, and convey information effectively over the phone.

Persuasion Skills: Being able to persuade customers, answer their objections, and convince them about the product or service is crucial.

Customer Service Skills: Telecallers should be empathetic, patient, and able to handle customer inquiries, complaints, and feedback professionally.

Product/Service Knowledge: A good understanding of the products or services being offered is essential to address customer queries and provide accurate information.

Active Listening: Telecallers need to listen attentively to customers to understand their needs and concerns accurately.

Problem-Solving Skills: Ability to think on their feet and provide solutions to customer issues or complaints efficiently.

Resilience and Patience: Telecalling can be challenging, especially dealing with irate or difficult customers. Having resilience and patience is key to maintaining professionalism.

Time Management: Telecallers often have targets or quotas to meet. Effective time management helps in making the most out of each call and achieving targets.

Computer and Software Skills: Basic knowledge of computer systems and software used for maintaining call records, updating customer information, etc., is usually required.

Adaptability: The ability to adapt to different situations, scripts, and customer personalities is crucial in telecalling.

Teamwork: In many call centers, telecallers work as part of a team. Collaborating with team members and sharing best practices can enhance performance.

Confidence and Assertiveness: Confidence in oneself and the product or service being offered, along with assertiveness in communication, can positively influence call outcomes.

Language Skills: Depending on the target audience, proficiency in multiple languages can be advantageous.

Experience : 1 - 7 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : telecaller

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India