Relationship Executive Job Vacancies in Bharuch

We are looking for a Customer Care Executive to join our team at Smart Lion Private Limited. The role offers 35000 - 45000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.Key Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements:The minimum qualification for this role is Graduate and 1 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Key Account abilities 1. Sales: Accept leads generated from in-branch lead generators as well as warm leads provided by the bank from the database as well as generate own leads. Make appointments, explore the customers financial needs in life-related investment and insurance needs areas, select appropriate product to meet these needs from the companys product range, gain customer agreement to purchase, accurately complete sales documentation.2. Incentive programs: Cascade the incentive programs & ensure complete success in implementation of the same3. Sales completion process: Responsible for sales completion by facilitating completion of medical reports & ensuring prompt issue of policy document4. Cross Sell/ Up-Sell: Build a good customer base in order to explore opportunities to cross-sell & up-sell, Obtain referral to further prospects where appropriate.5. Relationship Building: Build long term relationship with the bank staff & clients by responding appropriately to all bank/client queries either directly received or forwarded by the service company. 6. Customer Relationship Management: Arrange meetings of banks branch managers & staff with existing clients at least once a year, acknowledging birthdays & anniversaries to review their financial circumstances & life insurance needs as well as to obtain referrals to further prospects.7. After Sales Service: Accept & follow up on suggestions, request & complaints received from clients, ensure claim requests are serviced8. Performance review: Proactively ensure performance review by submitting various sales reports as per agreed frequencies in order to ensure performance targets are achieved & exceeded, ensure meetings with manager to agree on targets & to review performance. 9. Supporting colleagues & bank sales team: Support other Relationship Managers and the bank sales team requested by the sal es manager by coaching them in company knowledge, accompanying them on client visits.

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Meeting and greeting customers who enter the sales lot or dealership in a welcoming and helpful wayAnswering general and detailed questions about particular vehicles and the financial aspects of buying themHelping customers become familiar with the cars theyre interested in by offering test drives and explaining technical details and specific legal or financial requirementsHelping customers sort out and process their financing and purchase options based on their specific situationPersuading customers to buy a vehicle in a way that leaves them feeling good about their choiceMaking sure the cars on display are in good order and well cared for.

Roles and Responsibilities1. Identifying new business opportunity in the area of Learning and Talent Acquisition Services2. Making representations and sharing the proposal3. Following up and taking the discussion to closure4. Rapport building and client relationship managementAbout the RoleWe are looking for Business Development Executive who can cultivate opportunities for the development of the business and plans strategies to target potential clients and customers. Business Development Team is the cornerstone of any successful organization because they ultimately generate new Distributors by getting business referrals with network, and web leads and provide prospective Distributors/Dealer with all services offered, and additional presentations as needed. Therefore, they need to upgrade themselves regularly with current industry trends and maintain good relations with potential Distributors/Dealers.ABOUT US:-UNITED FIRE AND SAFETY SERVICES started their journey in 1995 with Fire Equipment Sales and Services. The company grew up, gathering know-how on Fire Protection Systems/Safety Equipment / Gas Detection.We expanded our business to Fire & Rescue Equipment sales and services, Fabrication & Maintenance of Fire tenders, Pump etc., Safety Equipment like Fixed fall protection system Installation, Gas Detection System, and Fire Suppression System etc.In the span of over 20 years the company made its presence with the complete fire safety solution provider in Indian market with the support of International Brands like KARAM, MSA, MINIMAX, 3M, and INDUSTRIAL SCIENTIFIC etc.Recently we came up with manufacturing of USAFE brand Dry Chemical Powders, Fire Fighting foam concentrates and Fire Fighting Equipment by adopting the best innovative technologies. Due to an innovative research team, USAFE developed world class products that are completely non-toxic, harmless, non-hazardous and environmentally safe. Our dedication and proactive understanding of o

We are looking for a Customer Care Executive to join our team at Smart Lion Private Limited. The role offers 35000 - 45000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.Key Responsibilities:Manage incoming and outgoing calls in a professional manner.Respond to customer inquiries, complaints and concerns with a problem-solving mindset.Log customer interactions and track follow-ups.Offer timely and relevant solutions to resolve customer issues.Collaborate with team members to escalate and address more complex concerns.Meet key performance metrics including call handling time, customer satisfaction and resolution rates.Job Requirements:The minimum qualification for this role is Graduate and 1 - 6 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.